56 Results for

Call Center Supervisor Jobs in Springfield, MA

Jobs

New!

East Hartford, CT3 days ago

$75,000–$100,000 Per Year

East Hartford, CT30+ days ago

$49,126–$63,800 Per Year

p>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

In this role, you can expect the following working conditions:

Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Farmington, CT30+ days ago

$56,160–$99,360 Per Year

Interact with various departments throughout the organization to identify, address and resolve questions, procedures and issues surfacing through communication and contact with members, providers, and facilities. Develop, supervise, and audit the telephone call center staff to consistently achieve departmental goals and create an effective interface between internal and external customers.

Hartford, CT23 days ago

Respond to Exchange Call Center inquiries and complaints received by telephone, IVR, and web portal using applicable reference materials from the Knowledge Management System (KMS), Frequently Asked Questions, and other online resources to provide information as appropriate to resolve inquiries and complaints. Escalate inquiries or complaints as needed to a Tier 2 Call Center Representative and for transfer to Tier 3 staff, the Exchange, DSS Benefits Center, OHA, CID, and other consumer support resources as appropriate.

East Hartford, CT13 days ago

p>The Customer Experience Associate II reports directly to a Call Center Supervisor and serves as the primary point of contact for families seeking information regarding additional financial assistance programs designed to help cover food expenses during the summer months when children are not in school.

This role requires providing professional, courteous, and accurate telephone support while documenting all interactions and ensuring compliance with established policies and procedures.

New!

Agawam, MA3 days ago

p>Braman is seeking a Customer Service Representative to effectively conduct inside sales calls, scheduling, and customer/technician communications by performing the following essential duties:

Receives and processes a high volume of phone calls from clients, prospective customers, and Braman employees in a prompt, courteous manner.
Conducts inside sales activities for residential and commercial customers, such as selling services to prospective clients and upgrading existing services.

hartford, CT30+ days ago

Responsible for driving service excellence, managing daily operations, and ensuring compliance while handling escalations and improving client experience. • Experience in transfer agency, brokerage operations, or investment services (REQUIRED) .

MA30+ days ago

$20–$22 Per Hour

Lead Ice Rink Supervisor | Part-Time | Mullins Center Community Ice Rink Location: US-MA-Amherst Job Post Information: Posted Date: 12 hours ago (3/31/2026 9:08 AM) Job ID: 2026-31055 Location Name: Mullins Center (UMass-Amherst) Category: Venue Management Type: Regular Part-Time External Company Name: Oak View Group External Company URL: https://www.oakviewgroup.com/ Postal Code: 01003 Address: 200 Commonwealth Avenue Post End Date: 7/3/2026 Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales.

Amherst, Massachusetts30+ days ago

$20–$22 Per Hour

Oak View Group:

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Additionally, the position supports facility operations through janitorial duties, emergency repairs, staff training programs, and consistent communication with leadership, while maintaining flexibility for weekend shifts, extended game-day hours, and on-call coverage.

Hartford, Connecticut30+ days ago

iShare was founded to fill a real market need – with so much noise about cloud, big data, and information security, companies today are adopting software product after product and losing sight of which they need and why, while what they really need is credible consulting that takes the time to understand their company’s unique scenario and requirement, and then architect a solution accordingly.

Recognizing this gap, senior industry executives put their credibility on the line to form iShare and ensure they create a fulfilling experience with lasting value for all stakeholders – customers, employees and partners.

West Hartford, CT30+ days ago

Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.

Springfield, MA30+ days ago

Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors. GMR's Core Behaviors-keep care at the center, raise your hand, seek to understand, find a way together and be accountable-unite our teams and set us apart in emergency medical services.

East Hartford, CT30+ days ago

Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed. Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.

Hartford, Connecticut30+ days ago

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Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed.   .

Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.   .

Windsor, CT30+ days ago

$152,960–$169,960 Per Year

Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. At Eversource, you'll be working for New England’s largest energy delivery company, serving more than 4 million electric and natural gas customers in Connecticut, Massachusetts and New Hampshire.

New!

Springfield, Massachusetts2 days ago

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Why Choose AMR? AMR is one of Global Medical Response’s (GMR) family of solutions.

Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

xxx, MA22 days ago

Remote

$78,900–$88,800 Per Year

Responsible for coordinating on training and process improvements with relevant support departments and maintain a close working relationship to foster continuous improvement and support credit union lending goals. Assistant Managers are also responsible for inspiring and motivating team members with regular encouragement, keeping the enthusiasm going by providing individualized coaching when needed.

Hartford, CT30+ days ago

p>This position is accountable for meeting the psychosocial needs of patients and families through clinical assessment, crisis intervention, supportive counseling, case consultation with the health care team and collaboration with other professionals in the community. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

New!

West Hartford, CT4 days ago

Full-time

p>GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work.

Hartford, CT30+ days ago

$55,000–$65,000 Per Year

EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others.

To be successful in this role, we're seeking the following:

Minimum of 3 years of experience working in a financial institute's customer service department, with at least 1 year in a supervisory role- preferably as part of the Transfer Agent department.

CT30+ days ago

li>Manage day to day call center activities to include: monitoring key performance sale indicator reports, agent adherence, sales floor assistance.

The Sales Supervisor is responsible for supervising and coordinating the daily activities of a team of licensed health agents engaged in promoting and selling plans by phone.

Holyoke, Massachusetts7 days ago

To maintain supportive contact with residents to continually assess their individual needs, monitor their progress, advocate for them when necessary, and intervene during stressful or crisis situations. To participate in all staff meetings, supervisions, managers meetings, and trainings to maximize the quality of our.

South Hadley, Massachusetts30+ days ago

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Bachelor’s Degree in the human services field or four years of experience working with individuals with SUD or MH disorders in a residential, outreach, inpatient, or outpatient setting.

To participate in all staff meetings, supervisions, managers meetings, and trainings to maximize the quality of our service.

Holyoke, Massachusetts9 days ago

The Program Supervisor assists the Program Manager with the day-to-day operations of the program, including staff supervision, scheduling support, training and coaching employees, ensuring compliance with regulatory and agency requirements, completing documentation, and maintaining a safe and therapeutic environment. The Center for Human Development (CHD) provides a broad range of high quality, community-oriented human services dedicated to promoting, enhancing, and protecting the dignity and welfare of people in need.

Springfield, MA26 days ago

$60,944–$70,054 Per Year

Baystate Health, a nationally recognized leader in healthcare quality and safety-and home to Baystate Medical Practices, the region's largest multispecialty group-is seeking an experienced Supervisor of Practices and Clinics to join our dynamic Cardiology team. Lead Daily Operations: Oversee administrative functions, workflows, and staffing to ensure smooth day-to-day practice operations.

Newington, CT15 days ago

For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

MA30+ days ago

$52,727–$82,938 Per Year

p>Have a combination of education and experience which includes courses equivalent to a major in education, or in a subject-matter field appropriate to the position, such as child development, early childhood education, home economics (early childhood emphasis), elementary education, special education, or other fields appropriate to the position to be fille, plus appropriate experience or additional course work that provided knowledge comparable to that normally acquired through the successful completion of the four-year course of study described in A above.

BASIC REQUIREMENT OR INDIVIDUAL OCCUPATIONAL REQUIREMENT: Have a bachelors degree (or higher degree) that included or was supplemented by major study in education or in a subject-matter field appropriate to the position, such as, but not limited to child development, early childhood education, home economics (early childhood emphasis), elementary education, special education, or other fields appropriate to the position to be filled.

Holyoke, MA7 days ago

$50,000–$52,000 Per Year
Part-time

South Hadley, MA30+ days ago

$50,000–$52,000 Per Year
Part-time

Bachelor’s Degree in the human services field or four years of experience working with individuals with SUD or MH disorders in a residential, outreach, inpatient, or outpatient setting. To participate in all staff meetings, supervisions, managers meetings, and trainings to maximize the quality of our service.

Avon, Connecticut22 days ago

li>Works with safety manager to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes and routine safety inspections.

Maintains positive associate relations through regular department or pre-shift meetings;

Keeps open communication channels with associates by answering questions and explaining policies and procedures.

Hartford, Connecticut27 days ago

$17.50–$18.50 Per Hour

Position Summary:

The Box Office Supervisor oversees the event day operations of the Box Office, supervises box office ticket sellers, reinforces a guest-friendly attitude, handles guest inquiries and/or complaints, assists in preparing financial reports, and is responsible for opening and closing the box office at the PeoplesBank Arena and Pratt & Whitney Stadium. Oak View Group:

East Longmeadow, MA12 days ago

li>Start computers and set up technology and presentation equipment in all related classrooms before each class, and ensure that computers and related IT equipment are operational, especially in high-tech rooms if needed.

JOB SUMMARY:

The Health Science Center (HSC) Business Assistant is critical to the smooth operation of the HSC and interacts regularly with potential and current students, faculty, staff, and external guests.

Chicopee, Massachusetts30+ days ago

li>To collaborate with other care providers including psychiatrists, PCP’s, labs, families, recovery centers, etc. in a professional manner with the goal of facilitating positive community partnerships and continuity of care for residents.

Bachelor’s Degree in human services field or four years’ experience working with individuals with SUD or MH disorders in a residential, outreach, inpatient or outpatient setting.

Hartford, CT30+ days ago

This role includes supervising nursing and technician staff, managing daily operations including the admissions & discharge process, census reporting, DMHAS reporting, unit schedules, and all aspects of client care.

All benefit- eligible employees of InterCommunity are eligible for Medical, Dental, Voluntary Vision, Group Life, Supplemental Life, Short-Term Disability and Long-Term Disability.

Westover Air Reserve Base, MA20 days ago

$96,899–$113,115 Per Year

It must be signed by, or by direction of, the adjutant, personnel officer, or commander of your unit or higher headquarters and must indicate when your terminal leave will begin, your rank, dates of active duty service, the type of discharge and character of service (i.e. honorable). The primary purpose of this position is: To serve as the Air Reserve Technician (ART) supervisor exercising technical and administrative supervision over subordinate workers on assigned shift, enforcing schedules and directing work priorities over various skilled mechanics.

Springfield, MA30+ days ago

$98,051–$112,715 Per Year

14) As an independently licensed masters level clinical leader in the Behavioral Health Service Line participates in activities that promote the masters level clinical disciplines (including social work, mental health counseling, and marriage/family therapy) and their contributions to the mission of Baystate Health, including support of master's level clinical internships and training programs, supervision of master's level clinicians working toward independent licensure, and participation in system-wide education, quality and performance improvement initiatives. Independent Licensure: LICSW, LMHC or LMFT (Adult OP and IBH settings require LICSW) in Massachusetts - Various, Licensed Family and Marriage Therapist - OtherOtherOther, Licensed Independent Clinical Social Worker - State of MassachusettsState of MassachusettsState of Massachusetts, Licensed Mental Health Counselor - OtherOtherOther.

Springfield, MA30+ days ago

$98,051–$112,715 Per Year

p>14) As an independently licensed masters level clinical leader in the Behavioral Health Service Line participates in activities that promote the masters level clinical disciplines (including social work, mental health counseling, and marriage/family therapy) and their contributions to the mission of Baystate Health, including support of master's level clinical internships and training programs, supervision of master's level clinicians working toward independent licensure, and participation in system-wide education, quality and performance improvement initiatives.

Certifications:

Independent Licensure: LICSW, LMHC or LMFT (Adult OP and IBH settings require LICSW) in Massachusetts - Various, Licensed Family and Marriage Therapist - OtherOtherOther, Licensed Independent Clinical Social Worker - State of MassachusettsState of MassachusettsState of Massachusetts, Licensed Mental Health Counselor - OtherOtherOther.

Manchester, CT27 days ago

$58,656–$103,600 Per Year

p>Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives.

Oversee functions of Patient Services that may include Mobile Phlebotomy, In-Office Phlebotomy and Patient Service Centers.

Hartford, CT26 days ago

$17.50–$18.50 Per Hour

p>The Box Office Supervisor oversees the event day operations of the Box Office, supervises box office ticket sellers, reinforces a guest-friendly attitude, handles guest inquiries and/or complaints, assists in preparing financial reports, and is responsible for opening and closing the box office at the PeoplesBank Arena and Pratt & Whitney Stadium. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Chicopee, MA30+ days ago

$50,000–$52,000 Per Year
Part-time

To collaborate with other care providers including psychiatrists, PCP’s, labs, families, recovery centers, etc. in a professional manner with the goal of facilitating positive community partnerships and continuity of care for residents. Bachelor’s Degree in human services field or four years’ experience working with individuals with SUD or MH disorders in a residential, outreach, inpatient or outpatient setting.

MA30+ days ago

$16–$18 Per Hour

p>Interested candidates are asked to submit a resume and cover letter online at https://amherst.wd5.myworkdayjobs.com/Amherst_Jobs. The Facilities Service Center Assistant provides customer service through the receipt and distribution of work orders, data management, and general facilities related communications with the campus community.

Hartford, CT17 days ago

li>As Foreman, conducts daily bid or spare board Operators, make other work assignments to cover jobs of absent Operators, and assigns overtime work in accordance with Union contract provisions to ensure cost effective and reliable allocation of the work force to all scheduled service.

Investigates and reports on accidents or incidents, handling collection and photographing of evidence, measurements, interviewing of witnesses, providing for alternate passenger service and required medical assistance, coordinating information with other agencies, and preparation of written accident reports, Supervisor's special reports, and review of Operator reports.

Willimantic, CT30+ days ago

$20.50–$32.12 Per Hour

If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.

Must possess supervisory skills - Financial Center Manager will be required to provide specific examples where employee contributed in areas of staff supervision and training.

Springfield, MA30+ days ago

Other facilities include Mercy's Rehabilitation Hospital, a comprehensive hospital-based rehabilitation center on the campus of Mercy Medical Center and Brightside for Families and Children, an outpatient service offering counseling and family support programs.

You Will Be Responsible For:

Operates multiple-line telephone console in a regional hospital switchboard to answer, transfer and relay incoming telephone calls and place outgoing calls.

Hartford, CT29 days ago

$72,222–$94,451 Per Year

In a state agency this class is accountable for performing in one of the following ways: Supervises a small crew (usually 1-5 workers) of highly skilled trades workers (Qualified Craft Workers and General Trades Workers) and skilled workers (Skilled Maintainers) but not solely Skilled Maintainers unless they are on a grounds crew and other lower level employees. Incumbents in this class may be required by the appointing authority to possess and retain of appropriate current licenses, permits and/or certifications including possession and retention of a license as an Unlimited Journeyperson or in the trade area indicated by the parenthetical title.

MA26 days ago

Monitor daily activity to make necessary adjustments in load assignments, special delivery, or pick-up instructions while effectively communicating with members, customers, drivers, dispatch, and/or other DFA transportation or distribution locations. Ensure employees achieve performance expectations through training/coaching; routine driver audits or observations for safety; operational efficiency; compliance requirements (Pasteurized Milk Ordinance, Department of Transportation, etc.); and annual reviews.

Farmington, CT17 days ago

Remote

Please review our: California Workforce Privacy Notice and Privacy Policy.

Patient Support Supervisor, Pharmacy Supervisor, Specialty Pharmacy, Pharmacy Technician Supervisor, Healthcare Operations, Patient Access, Prior Authorization, Medication Adherence, Care Coordination, Patient Support Center, Pharmacy Team Lead.

Springfield, MA30+ days ago

$108,180–$124,342 Per Year

The Manager, Public Safety, is responsible for the daily management, supervision, and coordination of security and public safety operations across assigned hospital campuses and associated facilities within the health system. • Manage and direct day-to-day operations of the Public Safety Department for assigned facilities, including scheduling, staffing, and supervision of officers and supervisors.

Torrington, CT30+ days ago

As a key member of the Senior Leadership Team (SLT), this individual will be responsible for driving operational excellence, organizational capability, customer satisfaction, and profitable business growth while leading Production, Planning, Purchasing, Warehouse, Shipping/Receiving, and Maintenance functions. The ideal candidate possesses deep manufacturing expertise, strong technical aptitude, proven leadership experience, and the ability to build scalable systems and teams capable of supporting significant business growth, automation, and operational complexity.

Torrington, CT27 days ago

$115,000–$125,000 Per Year

p>For more information about FuelCell Energy and our available openings, please visit our website: https://www.fuelcellenergy.com/careers.

Summary:

Lead the manufacturing operations team responsible for producing high volumes of cell packs and other repeat components for Molten Carbonate Fuel Cell (MCFC) cell stacks.

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Call Center Supervisor Jobs in Springfield, MA

Manufacturing Production Supervisor Jobot

Call Center Supervisor Conduent Inc

Supervisor, Call Center - Hybrid role (Farmington, Connecticut) EmblemHealth Inc

Call Center Representative- CT MMC Group

Customer Care/Call Center ^ Customer Care Specialist ^ Inter Veterans Sourcing Group

Customer Service Representative - Call Center Experience Preferred Braman Termite & Pest Elimination

Transfer Agency Contact Center Supervisor iShare Inc

Lead Ice Rink Supervisor| Part Time | Mullins Center Community Ice Rink Oak View Group

Lead Ice Rink Supervisor| Part-Time | Mullins Center Community Ice Rink Oak View Group

Transfer Agency Contact Center Supervisor iShare

shift supervisor - Store# 78976, W. HARTFORD, CORPORATE CENTER WEST Starbucks Corp

EMS Call Receiver Global Medical Response Inc

Biometrics (Fingerprinting) Technician - On Call Amentum Services Inc

Biometrics (Fingerprinting) Technician - On Call Amentum

Manager, Contact Center, Residential and Business (Hybrid Schedule) Eversource

EMS Call Receiver AMR

Information Center Assistant Manager, MA or NH ONLY, Remote, Full-Time Digital Federal Credit Union

Primary Care Center- Family Support Clinician (MSW)- 40hr Connecticut Children's Medical Center

Overnight Dispatch Supervisor GardaWorld Security Services U.S.

Financial Customer Service Supervisor - Transfer Agents ExlService Holdings Inc

Medicare Sales Supervisor HealthPlanOne LLC

Recovery Support Specialist Supervisor |GRSW Gandara Center

Recovery Support Specialist Supervisor | Hermanas Del Rio Gandara Center

Program Supervisor CHD Careers

Administrative Supervisor, Cardiology Baystate Health System

Medical Assistant - Surgical Access Center Summit Health Inc

ASSISTANT CHILD DEVELOPMENT CENTER DIRECTOR United States Air Force

Recovery Support Specialist Supervisor |GRSW Gandara Mental Health Center, Inc.

Recovery Support Specialist Supervisor | Hermanas Del Rio Gandara Mental Health Center, Inc.

Domicile Transportation Supervisor Sysco

Box Office Supervisor | Part-Time | PeoplesBank Arena Oak View Group

Business Assistant - Health Science Center Bay Path University

Recovery Specialist Supervisor | Los Campeones Gandara Center

NURSING SUPERVISOR InterCommunity Inc

AIRCRAFT MECHANIC SUPERVISOR United States Air Force

Clinical Supervisor - LICSW, LMHC or LMFT Baystate Health

Clinical Supervisor - LICSW, LMHC or LMFT Baystate Health System

Phlebotomy Supervisor Quest Diagnostics Inc

Box Office Supervisor | Part Time | PeoplesBank Arena Oak View Group

Recovery Specialist Supervisor | Los Campeones Gandara Mental Health Center, Inc.

Casual Facilities Service Center Assistant Amherst College

Transportation Supervisor (Stamford) Connecticut Transit

Teller Supervisor Berkshire Bank

Message Center Operator Trinity Health

HVAC Supervisor State of Connecticut

Driver Supervisor Dairy Farmers of America Inc

Patient Support Supervisor Shields Health Solutions

Manager Public Safety-BMC Baystate Health

Operations Manager - Injection Molding Medical Manufacturing Aptyx

Manufacturing Manager Cellpack Production FuelCell Energy Inc

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