Customer Service Representative - Call Center Experience Preferred

LOVE CUSTOMER SERVICE? READY FOR A ROLE WHERE YOUR COMMUNICATION SKILLS MATTER?

Join Braman Termite & Pest Elimination - a fourth-generation, family-owned and operated company proudly serving Southern New England since 1890.

We're looking for an on-site Customer Service Representative who is energetic, professional, and confident on the phone to join our growing team. If you thrive in a fast-paced environment, enjoy helping customers, and have a knack for sales, scheduling, and problem-solving, we want to hear from you!

This is more than answering phones - you'll be a key part of the customer experience, helping customers, supporting our technicians, and driving new business.

What You'll Do

• Receive and process a high volume of phone calls from clients, prospective customers, and Braman employees in a prompt, courteous manner.
• Provide accurate answers to client questions.
• Conduct inside sales activities for residential and commercial customers, such as selling services to prospective clients and upgrading existing services.
• Conduct routing activities and schedules appointments for technicians and sales staff. Arranges service appointments with clients as directed by Service Manager and CSR Supervisor.
• Facilitate effective communication in a timely manner to peers, clients, and management. Relays messages in an accurate and reliable manner.
• Interact with others in a friendly, positive, and professional manner.
• Effectively uses communication technologies as required.

Knowledge & Skills

• Must have professional demeanor and friendly rapport.
• Exceptional phone presence.
• Must have strong work ethic
• Competency to prioritize and handle multiple tasks in a changing work environment.
• Well organized, with a high degree of accuracy and attention to detail.
• Excellent written and verbal communication skills.
• 2+ years of inside sales/call center experience required.

Working Conditions/Non negotiable

• Full time 40 hours per week

Compensation and Benefits

• Quarterly bonus-incentive program;
• 401K retirement plan;
• Health, dental, vision, short-term disability, accident and critical illness insurance;
• Company-Paid Life Insurance;
• Paid vacation, holidays, and sick time
• Employee Assistance Program

If you take satisfaction in providing top-notch customer service, have strong communication skills, and enjoy being part of a team, Braman could be the right choice for you.

Why Braman?

Braman is a fourth-generation, family-owned company with over 135 years of history. We've grown from a small local business into a trusted industry leader-but what's stayed the same is how we operate.

We're guided by three core values: pride, honesty, and quality.

That means taking ownership of our work, doing right by our customers and each other, and delivering results we stand behind.

Just as important-we value people as much as performance. You'll be part of a team that is collaborative, accountable, and committed to helping you grow. Your work matters here, and so does how you're supported doing it.