Preferably have knowledge Concierge, Front Desk, Guest Relations Excellent verbal and written communication Detailed and Service oriented Intermediate/Advanced computer skills Knowledge of Opera Cloud ALICE platform knowledge is desired, but not required General knowledge of MS Office (Word, Excel, Power Point, Outlook, Publisher, and Internet) Knowledge management databases Abid multitasker and capable of working under pressure Outstanding communication and interpersonal skills Excellent organizational skills Leadership skills with problem-solving ability Team player oriented Reliable and result driven Availability to work flexible hours, including weekends, nights and holidays, based on operational needs Benefits Medical insurance - 80% of premium paid by employer Health Savings Account with $50 employer contribution per pay period Dental, vision & life insurance - 100% of premium paid by employer 5 weeks of PTO (Paid Time Off) 8 paid holidays Uniform provided & complimentary laundering Complimentary transportation to/from resort Complimentary meal per shift Subsidized housing based on availability Discounts at F&B outlets on property 14 nights per year at $100/night* at Kerzner Properties worldwide Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership Physical Requirements The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Identify and recognize VIP, repeat, and special celebrations guests (wedding anniversary, birthday, honeymoon) assuring personalized service Actively elicits guest preferences and feedback regarding hotel services and initiates action on the same to maximize guest satisfaction Act as a center of coordination for the Guests as well as the hosts & housekeeping departments to complete any guest request and inform any urgent information and last-minute announcements Report any guest's issue to the appropriate department or colleagues through ALICE to provide a prompt and satisfactory response Supervise and coordinate amenities for guests who are celebrating a special occasion Supervise and assist monitor social media to obtain guests preferences and organize special details for them (photo frame, etc.) Ensure full knowledge of guest information regarding the property, the location, local culture, arts, nature, people, what is going on in the area etc.