Community Crisis Center Mobile Crisis Team Supervisor

You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006.

And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

About Us

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits

We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the Employee Benefits Guide.

Magnet: Commitment to Nursing Excellence

Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!

Pre-Employment Requirements

All new employees must complete several pre-employment requirements prior to starting. Click here to learn more!

Community Crisis Center Mobile Crisis Team Supervisor

COMMUNITY CRISIS CENTER (Billings Clinic Main Campus)

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Shift: Day, Evenings, Nights, Weekends

Employment Status: Full-Time (.75 or greater)

Hours per Pay Period: 1.00 = 80 hours every two weeks (Exempt)

Starting Wage DOE: $33.66 - 42.07

The Community Crisis Center Mobile Crisis Team Supervisor assists the Program Director, Clinical RN Supervisor, and Crisis Center Supervisor in providing leadership and management of the programs of the Community Crisis Center. The Community Crisis Center Mobile Supervisor is responsible and accountable for the coordination of the daily operational and clinical client care activities of the mobile crisis response team. Responsibilities include but are not limited to staff supervision, scheduling, quality improvement, regulatory compliance, writing and implementing mobile care policies, clinical support, and coordination of crisis services to ensure safe, effective, and efficient delivery of mobile behavioral health care through intradepartmental and interdepartmental activities, regulatory compliance and fiscal control of the crisis team and grant administration. The Mobile Team Supervisor may assume departmental leadership responsibilities in the absence of the Program Director.

Essential Job Functions

• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, client safety or job performance.
• Provides direct supervision, leadership, coaching, and performance management for assigned staff: mobile counselors and mobile care coordinators/peer support persons. Will be responsible for adhering to established human resource management policies and procedures. (combined with below)
• Coordinates daily mobile team operations, staffing, scheduling, and workflow to ensure effective delivery of mobile crisis services. Assists with or conducts regular staff meetings and directs the orientation and training of mobile team staff and provides on-going education.
• Responsible for administration of grant and mobile project activities, coordination with SAMHSA, data collections and oversight , and management of community partnerships for a mobile crisis grant reporting.
• Assists with recruitment, orientation, training, professional development, and retention of the mobile team staff. Plans accordingly to meet the benchmarks of the administration of a mobile grant when this is applicable.
• Assists Program Director with the development, implementation and maintenance of mobile crisis care policies, procedures and practices to ensure quality of care and a safe environment for clients/staff. (Quality/Regulatory, Policies & Procedures, Assists with Policy Development)
• Collaborates with providers, community partners, and organizational leadership to promote continuity of care and high-quality outcomes for clients.
• Participates in both short and long term planning for departmental functions and budgetary processes and fiscal control. (Resource Management, Department Planning, Short & Long Term Planning)
• Monitors and ensures compliance with quality and regulatory standards . Prevents, minimizes and/or corrects risks to clients, families, physicians, and other mental health care providers. Investigates unusual occurrences and follows appropriate procedure. (Quality/Regulatory, Regulatory Readiness, Employee Compliance)
• Utilizes process improvement principles to assess and improve the quality of client care. Develops quality initiatives as appropriate based on client satisfaction scores, employee satisfaction scores, regulatory compliance, and/or other issues as identified. (Quality/Regulatory, Operational Excellence, Leads Quality Improvement Initiatives)
• Serves as a clinical resource and consultant to staff while supporting evidence-based behavioral health and mobile crisis care practices.
• Performs other duties as assigned or as needed to meet the needs of the department/organization. Will be cross trained as a mobile crisis counselor and may need to cover mobile crisis shifts during staffing shortages, sick calls, or counselor vacations.

Minimum Qualifications

Education

• Master's Degree in Counseling or Psychology

Experience

• De-Escalation Training At hire
• Clinical experience in psychiatric and/or mental health field
• Demonstration of progressively more responsible duties and/or previous crisis and supervisory experience, preferred

Certifications and Licenses

• Current Montana state license as an LCPC, LCSW, Psychologist or ability to obtain prior to start date At hire
• Current Montana drivers license and the ability to be insured to operate Billings Clinic vehicles At hire

Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered. Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.

Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.