pertaining to benefits, employment policies and procedures, employee relations issues, recruitment, learning and development and performance management.??Provides assistance for all Tier 1 questions. and issues, using a knowledgebase of information and established processes and protocols to respond to. | Additional Job Details: | 2 openings -.Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: - Bachelor's (4-year college) degree and 2-4 years of experience or equivalent combination of education and experience.
ul style="margin-top:0in">Maneuver effortlessly through various digital communication channels (chat, email, and) to provide the customer with prompt, courteous and accurate information including: Accurately respond to customer inquiries through instant messaging software. The Digital Communication Specialist must possess the skills to answer inbound chats, emails, and/or correspondence from customers and properly address inquiries. Collaborating with team to support the implementation and execution of various programs for the improvement of call center processes and to drive business outcomes, including identifying operational issues and suggesting possible improvements. Call Center Supervisors are knowledgeable and supportive of the company policies and are adept in helping others cultivate their knowledge and abilities to increase the call center's overall performance. p>The Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Contact Center Supervisor- 911 Dispatch's primary responsibility is to oversee Intervention Specialist answering calls transferred by 911 Dispatch with the goal of deescalating callers, providing crisis intervention and ultimately reducing the need for law enforcement response. Develop and lead a team of Customer Service Representatives to ensure the highest level of customer service is provided and that the customer service integrity established by the company is adhered to and enforced. We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. Tampa, Florida21 days ago Develop and lead a team of Customer Service Representatives to ensure the highest level of customer service is provided and that the customer service integrity established by the company is adhered to and enforced. We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. Jacksonville, FL30 days ago Receives, enters, research, responds and tracks high volume, inbound telephone voter requests, updates, inquiries and complaints relating to voter services. If claiming veterans preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. Tampa, Florida23 days ago MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. MacDill AFB, Florida23 days ago MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. Tallahassee, FL24 days ago Responsible for EDI management, WebPortal management and client support management along with maintaining our service levels within the FECA, BL and Energy call center. The Call Center Supervisor will manage the call center staff and assist with our daily operations, as well as, meeting our SLA’s on a daily bases. Lake Worth Beach, FL8 days ago p>Florida Window & Door is one of the fastest-growing home improvement companies in the country, and we’re looking for an exceptional Call Center Manager to help lead our high-performance contact center to the next level. You’ll lead a talented team responsible for connecting homeowners with our award-winning products and services while helping shape the future of one of the most respected brands in the industry. West Palm Beach, FL30+ days ago Oversee passenger trip requests manually or through use of automated system to achieve system goals (productivity, on-time performance, efficiency, minimum ride lengths, etc.) and considering operator and vehicle availability and vehicle capacity types. • Oversee when necessary rescheduling trips when necessary in the event of operator or vehicle shortages and in consideration of project work scheduling policies. p>Our campaign-results-driven matching decision engines and optimization algorithms are built from over 20 years and billions of dollars of online media experience. Our industry leading segmentation and AI-driven matching technologies help consumers find better solutions and brands faster. Tampa, Florida23 days ago MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. p>Position Summary: In accordance with Tampa Family Health Centers (TFHC) policies and procedures, the Patient Scheduling Coordinator has the responsibility for answering all incoming telephone calls to the call center, scheduling of patients' appointments, and tasking phone messages to the appropriate health center and personnel. Education, Certification Training and License: • High School Diploma, or equivalent • Minimum of six (6) months' customer/patient service experience in a high volume FQHC, hospital, or call center. p>Please see QuinStreet's Employee Privacy Notice here.. Our industry leading segmentation and AI-driven matching technologies help consumers find better solutions and brands faster. p>Establishes a performance-driven operating model leveraging data, analytics, and KPIs to continuously improve call center efficiency (e.g., handle time, adherence, occupancy) and sales effectiveness (close rates, placement rate, and customer persistency). Oversees end-to-end operations for call centers, including organizational design, workforce strategy, capacity planning, and (if applicable) vendor strategy and oversight. Fort Myers, FL30 days ago CORE COMPETENCIES, KNOWLEDGE/SKILLS/ABILITIES: Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. Tampa, Florida23 days ago MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. Winter Park, FL16 days ago Advanced Recovery Systems (ARS), an integrated behavioral healthcare management company, is dedicated to providing exceptional care for addiction, substance abuse, and mental health issues. They may conduct brief telephone screenings to determine the nature and extent of the client's presenting issue, and whether The Recovery Village can provide the services the client is requesting. Attention: If you are claiming Veterans Preference you must provide the required information in the Veterans Preference section of the online application, and prove eligibility submitting all required documentation to the Human Resources Department, Human Resources Manager, on or before, Thursday, June 25, 2026 at 11:59 p.m. All documents (photocopies) must be received in Human Resources within five (5) business days, following the date the request is received by the applicant (the person seeking the Veterans preference benefit) from one of our HR Specialists requesting proof of eligible documents. Gainesville, FL2 days ago p>An employee assigned to this classification provides crisis intervention services, comprehensive information, and resource referrals via telephone and in person; performs safety and reassurance checks and offers specialized follow up care to persons in need of short-term crisis care coordination; and assists with guidance of volunteers. Website https://www.alachuacounty.us/Depts/HR/Pages/HumanResources.aspx. li>Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency; treats customers courteously; responds to customer requests in a timely manner; elicits feedback from customers to monitor their satisfaction; considers both short and long-term interests of the customer in making service decisions; proactively identifies customer needs; takes responsibility to resolve customer complaints; takes business or personal risks to serve customers' long-term interests; creates strategies to help the organization serve customers more effectively. The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. Tampa, Florida23 days ago MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. Tampa, Florida23 days ago MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. p>Ministry/Facility Information: A member of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation, Fort Lauderdale-based Holy Cross Hospital, dba Holy Cross Health, is a full-service, not-for-profit, Catholic, teaching hospital operating in the spirit of the Sisters of Mercy. Through strategic collaborations and a commitment to being a person-centered, transforming, healing presence, the 557-bed hospital offers progressive inpatient, outpatient and community outreach services and clinical research trials to serve as our community's trusted health partner for life.
As a Call Center Representative at RadX Inc., you will engage in daily interactions with patients and healthcare providers, addressing inquiries and resolving issues with empathy and professionalism. As an onsite team member, you'll enjoy face-to-face collaboration and camaraderie with your colleagues, fostering strong relationships that enhance your work experience. Fort Green Springs, FL16 days ago However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. li>Exhibit strong organizational and time management abilities, with a focus on meeting deadlines and managing multiple tasks efficiently. Schedule appointments across all departments and accurately document patient messages in the appropriate systems. p>ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. Winter Park, FL18 days ago p> . The Call Center Logistics Coordinator position scope is responsible for the scheduling of incoming clients from the Call Center to the respective ARS facility, auditing pre-admission charts and for chart documentation between CRM systems. div id="postingDetailsPreview">Job Posting Title: Patient Scheduler - Call Center Job Description: Job Summary - Call Center Patient Scheduler. This is the compensation range for this position. Delray Beach, Florida15 days ago li style="margin-left:8px">Schedule appointments, appropriately based on knowledge of service provided; handle patients appointment reminders and make calls to ensure schedule is full for the next day. Populate new patient information into records and update information for existing patients. p>Under the direction of the YMCA Engagement and Solutions Center (YES Center) Call Center Director, the YES Center Call Center Specialist will be responsible for receiving inbound and performing outbound calls that support Family Center operations and enhance the member/program participant's experience by assisting with general inquiries, performing business functions such as membership sales, cancels and adjustments, program registrations, collection of failed drafts and updating account information. WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job including, but not limited to: - While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device.
Follow all training protocols and operational guidelines to ensure consistent, high-quality service. Participate in virtual and in-person team meetings, training sessions, and performance reviews as required. Exhibit strong organizational and time management abilities, with a focus on meeting deadlines and managing multiple tasks efficiently. Lake Mary, FL30+ days ago p>• Open and process accounts for customers and perform account maintenance adhering to the bank's current policies and procedures • Ensure adherence to AML/BSA requirements, audit procedures, security, Business Continuity, and all other regulated banking requirements • Follow instructions and responds to management direction to help resolve more difficult customer objections, and solves problems in a timely and positive manner to retain the customer relationship • Adhere to Seacoast Bank's Code of Conduct and follow all safety and security procedures • Ensure proper policy and procedure guidelines are followed in every situation including, but not limited to, policy exceptions and authority-based approvals • Adhere to established work schedule • Ensure customer resolution is obtained by a specific average handle time • Work with multiple systems in order to fully service customer requests. or similar) or actively pursuing a college degree preferred • 2+ years' work experience in retail sales and/or call center preferred • 1+ years financial services experience preferred • Ability to work a flexible schedule to accommodate the demands of a Customer Support Center, including weekends and holidays • Proven track record in sales or customer service with a history of achieving goals in excess of expectations • Demonstrate excellent communication (written and verbal) and interpersonal skills • Able to work independently and exercise a high degree of initiative • PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software and ability to learn other computer systems/programs quickly • Fluency in Spanish or Portuguese preferred. ul>Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs. Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through. Fort Lauderdale, FL30+ days ago This role ensures high-quality patient service, operational efficiency, staff performance, and compliance with healthcare regulations while leading and developing a team of call center agents. KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Call Center Manager in the Fort Lauderdale area. Titusville, FL30+ days ago Drives performance through data by monitoring key metrics, auditing call quality, implementing workflow improvements, and leading operational strategy and capacity planning analyzing call center metrics and prepares detailed performance reports for senior leadership. Leads continuous improvement projects to enhance customer service experience and operational efficiency by establishing and monitoring critical KPIs including service levels, average handle time, first call resolution, abandonment rates, and customer satisfaction scores. Assists the Patient Access Manager with planning, organizing and scheduling for the daily expected call service level, volumes of visits pending verification and authorization within 14 days of scheduled appointment, including same day appointments and add-on in office procedures for the UMMG Practice. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. p>Nurse Supervisor, SNF oversees a team of staff in the absence of the Nurse Manager or department Director and acts independently to provide crisis management, interpret policy, make timely decisions that directly impact patient care, ensures effective communication and collaboration among departments. American Heart Association Basic Life Support (BLS) and any additional applicable life support certification for Healthcare Providers is required upon hire with at least 6 months validity and maintenance at JHS for the duration of employment. From recruiting and interviewing to scheduling, training and leading performance reviews, the Contact Center Supervisor ensures that we deliver the People-Powered, Customer-Driven Safelite experience to their employees, customers and clients. Assist in answering incoming calls during periods of peak volume and act proactively with client issues and personally work to resolve escalated customer/client concerns as needed. West Palm Beach, FL30+ days ago Food & Beverage Supervisor | Part-Time | Palm Beach County Convention Center Location US-FL-West Palm Beach Job Post Information : Posted Date 11 hours ago(4/23/2026 9:08 AM) Job ID 2026-31493 Location Name Palm Beach County Convention Center Category Food & Beverage Management Type Regular Part-Time Location : Location US-FL-West Palm Beach Job Post Information : External Company Name Oak View Group Job Post Information : External Company URL https://www.oakviewgroup.com/ Location : Postal Code 33401 Location : Address 650 Okeechobee Boulevard Job Post Information : Post End Date 7/24/2026 Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. |
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