540 Results for

Call Center Manager Jobs in District of Columbia

Jobs

Washington, DC

$190,000–$235,000 / year

A mission-focused engineering organization supporting classified U.S. Government programs is seeking an experienced Data Center Operations & Security Lead to oversee secure infrastructure environments within a high-availability facility. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

3 days ago

Washington, DC

$150,000–$400,000 / year

Experience representing hospitals, health systems, physician groups, Medicare Advantage organizations, managed care organizations, pharmacy benefit managers (PBMs), healthcare technology companies, or private equity-backed healthcare platforms. Demonstrated experience representing clients before the U.S. Department of Justice (DOJ), U.S. Attorney's Offices, Department of Health and Human Services Office of Inspector General (HHS-OIG), Centers for Medicare & Medicaid Services (CMS), state Medicaid agencies, and other federal or state enforcement authorities.

3 days ago

Washington, DC

With operations in over 100 facilities across 30 countries, Jabil delivers innovative, integrated, and customized solutions to clients across diverse industries—including automotive, consumer lifestyle and wearables, defense and aerospace, smart home and building, industrial and energy, enterprise and infrastructure, healthcare, mobility, packaging, and printing. This position is focused on leading teams that design, build, and deploy production-grade software platforms, automation systems, and test infrastructure across global manufacturing environments, with a strong emphasis on scalable software development and system architecture.

3 days ago

Washington, DC

Remote

$72,610.10–$85,074.31 / year

The AAUP is committed to a diverse workforce and strives to achieve a workplace environment respectful of the many cultures of our own employees and the higher education workers we represent, including a significant number of African-American, Asian-American/Pacific Islander, and Latinx employees, as well as LGBTQl-identified employees, and those who have immigrated from various countries. The Media Production Manager will manage and produce a variety of digital media initiatives for AAUP and its Center for the Defense of Academic Freedom (CDAF), with a primary focus on the development and scheduling of video and podcast content, coordinating with contributors, staffing online events, editing video and audio content, and meeting engagement goals.

7 days ago

Washington, DC

Provide client support to parent/guardian via phone for any or all of the following: on-line registration help; scheduling, rescheduling and/or canceling of appointments whether by parent/guardian or department; inform patient/parent of any departmental scheduling guidelines associated with appointment; reschedule all appointments related to clinic maintenance cancellation. Notify parent of the need for completed insurance referral form or any pre-authorization of treatment prior to scheduled appointment; discuss co-payment or payment in full requirements; counsel or refer parent to central business operation''s financial counseling or establish a payment plan.

27 days ago

Washington, DC

A Site Manager in a contact center, often synonymous with a Call Center Manager, is responsible for overseeing the day-to-day operations of a contact center, including managing staff, setting and monitoring performance targets, ensuring operational efficiency and effectiveness, and maintaining excellent customer service.

ITCON Services is looking for a bright, motivated Site Manager - Contact Center with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team.

30+ days ago

Washington, DC

Remote

Service center teams are accountable for servicing Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts.

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

1 day ago

Washington, DC

Remote

1 day ago

Washington, DC

We are seeking a Quality & Training ManagerContact Center supports a government‑contracted call center by overseeing quality assurance activities and managing all training programs for staff. This role ensures customer service representatives (CSRs), team leads, and supervisors deliver accurate, consistent, and policy‑compliant service.

30+ days ago

Washington, DC

Remote

This role ensures efficient use of Customer Service Representatives (CSRs), meets service‑level requirements, and provides accurate operational reporting to internal leadership and government program officials. Work closely with Program Manager and Operations Manager to determine future staffing needs and balance workload across locations.

30+ days ago

Washington, DC

We are seeking anContact CenterOperations Manager to oversee all daily operations for a government contact center, ensuring consistent, high‑quality service delivery across a 24x7x365 environment. The Operations Manager serves as a primary liaison with government stakeholders, addressing escalations, service concerns, and operational performance while ensuring alignment with program expectations and contractual requirements.

30+ days ago

Washington, DC

div> ITCON Services is looking for a bright, motivated Project Manager - Contact Center with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team. Key Responsibilities typically include:

Project Planning and Execution:
- Developing project plans, schedules, resource requirements, and budgets; tracking and reporting on project status, milestones, and deliverables.

30+ days ago

Washington, Washington, DC.

li style="margin-left:31.7pt">Ability to meet deadlines and satisfy requirements from other Engineers and Project Management Responsible for managing a complex, 24x7x365 enterprise operations center including overseeing an operations team responsible for coordinating and tracking all Tier II incidents (across the enterprise) through resolution.

This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 10,000 users across 230 overseas posts, 29 domestic passport agencies, and multiple data centers.

30+ days ago

Washington, DC

Key responsibilities include leading cross-functional teams, developing and implementing new strategies, managing financial performance, ensuring operational efficiency, monitoring key performance indicators (KPIs), and resolving issues to maintain high levels of customer satisfaction.

ITCON Services is looking for a bright, motivated Program Manager - Contact Center with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team.

30+ days ago

Washington, DC

This role oversees content creation, data entry, design, and daily escalations, while also supporting research requests, special projects, and operational activities at the government agency. We are seeking a Knowledge Manager Contact Center to support a government‑contracted contact center by developing, maintaining, and managing all program content used by customer service staff.

30+ days ago

Washington, Washington, DC

$150,000–$200,000 / year

Responsibilities & Qualifications:

We are seeking an IT Service Center (ITSC) Manager for the CSES contract.

ITIL 4 Managing Professional certification, or current equivalent ITIL 4 role-aligned certification; related modules/exams should be stated..

30+ days ago

Washington, Washington, DC.

li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: 'Times New Roman', 'Times New Roman_MSFontService', serif;" aria-setsize="-1" data-leveltext="%1." data-font="Times New Roman" data-listid="8" data-list-defn-props="{"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,4],"469777803":"left","469777804":"%1.","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">At least seven years of technical experience managing, maturing, and modernizing a 24/7/365 Service Desk for geographically dispersed users, with end-to-end service delivery of similar size, scope, and complexity. .

Help Desk Institute Support Center Manager (HDI-SCM) certification. .

30+ days ago

$99,000–$232,000 / year

p>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy.

30+ days ago

$115,300–$264,100 / year

The Sr Principal Program Manager - Data Center Campaigns will own the operating rhythm for a national campaign that connects campaign strategy, community programs, sustainability messaging, consultant execution, and local advocacy into one coordinated motion. The scope is unusually cross-functional: national campaign strategy, message development, storytelling, external consultant orchestration, community engagement pillars, and executive-ready execution across Nashville/DC-based partners and local teams.

13 days ago

Washington, DC

$124,000–$280,000 / year

As a corporate and business strategy consultant at PwC, you will analyse client needs, provide consulting services across different strategic areas, and offer guidance and support to help clients develop and implement effective strategies that align with their business objectives and drive growth. This role offers the chance to drive strategic decision making, shape client outcomes, drive business growth, and mentor teams, all while contributing to PwCs intellectual capital in the field of contact center transformation.

30+ days ago

$124,000–$280,000 / year

p>As a corporate and business strategy consultant at PwC, you will analyse client needs, provide consulting services across different strategic areas, and offer guidance and support to help clients develop and implement effective strategies that align with their business objectives and drive growth.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

30+ days ago

Washington, DC

Experience managing a high-volume service desk/contact center with more than 50 resources during peak periods, fielding customer inquiries, creating tickets, and providing first call resolution for services requirements of similar size, scope, and complexity. This role leads high-volume contact handling, ticket creation, first call resolution, customer communications, service desk staffing, and process improvements that connect the service desk with incident and request fulfillment management.

30+ days ago

Washington, DC

We are seeking aFederal Contact CenterProgram Manager to oversee the full execution of a government contact center program, ensuring all project requirements are met and operations run effectively across a workforce of approximately 200 staff. The Program Manager ensures the program meets contractual obligations, maintains high‑quality service delivery, and drives continuous improvement in processes, technology, and customer experience.

30+ days ago

Washington, Washington, DC

$115,500–$180,525 / year

This key Readiness Lead position plays a critical role in the management and execution of readiness and sustainment initiatives for the Navy’s surface fleet, and supports the SEA 21 mission of integrating maintenance strategies, modernization plans, training needs, and technical, logistics, and programmatic efforts to manage the lifecycle of U.S. and partner Navy surface ships and systems from fleet introduction through transfer or disposal. Responsibilities: We are seeking a highly qualified Navy Project Manager to lead a professional support services contract team in the Surface Ship Maintenance, Modernization and Sustainment (SEA 21) Directorate within the Naval Sea Systems Command (NAVSEA) headquarters at the Washington Navy Yard.

7 days ago

Washington, DC

This role will serve as a Project Supervisor (Call Center) assigned to the Radiation Exposure Compensation Act (RECA) program of the DOJ Civil Division and will work under the direction of a Project Manager, performing the following duties: Act as primary supervisor for assigned staff members, to include oversight of timekeeping, narratives, corrective action, and other staff management concerns. Requires hands-on familiarity with the Government''s office and network environment, including but not limited to, data processing environments, including office automation networks, PC-based databases and other applications, and internet and server-based databases and other applications.

30+ days ago

Washington

p style="text-align:left">For frequently asked questions about the application process, please refer to our External Applicant FAQ.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

30+ days ago

Washington, DC

$44,022–$73,406.80 / year

With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work- designation.

30+ days ago

Washington, DC

$47,586–$87,558.13 / year

1 day ago

Remote

$18.28–$27.33 / hour

With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world. Supporting data collection needs with software/recruitment databases/neuroimaging scheduling and accounts; training lab members in the use of SONA, Qualtrics, and other GU-approved platforms; setting up accounts for equipment use.

17 days ago

Washington DC, District of Columbia

As a member of the global Research and Information Center team, manage and provide research and reference services Firm-wide using a variety of legal, business and general information databases and web sites across all practice areas and industries. Manage the following Library technical services functions, using SydneyPlus Integrated Library System (ILS) and other Library information management applications as directed:Acquisitions including placing and processing orders and handling renewals.

22 days ago

$23–$25 / hour

For positions in Washington State, Maryland, or to be performed Remotely, click here or copy-paste the link below for paid time off benefits information: https://www.compass-usa.com/wp-content/uploads/2023/08/23_WageTransparency_RA.pdf. Both full-time and part-time positions offer the following benefits to associates:

• Retirement Plan • Associate Shopping Program • Health and Wellness Programs • Discount Marketplace • Identity Theft Protection • Pet Insurance • Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.

30+ days ago

$19.48–$21.53 / hour

Implements set up and clean-up of dining areas for meals and/or special functions; ensures cleanliness and proper arrangement of tables and chairs.

30+ days ago

$19.85–$21.53 / hour

Incumbent should be able to apply common sense understanding to carry out instructions furnished in written and oral form, possess high-quality verbal and written communication ability, strong customer service skills, and be knowledgeable of sanitation and cleaning methods. Job Requirements: High school diploma or general education degree (GED), six months to one year of dining room service required; or equivalent combination of education and experience.

30+ days ago

$19.48–$21.53 / hour

li>AL/MSAL Engaged Living Assistant will be able to apply practical understanding to carry out instructions furnished in written and oral form, possess high-quality verbal and written communication ability, and possess strong interpersonal and organizational skills.

Assesses residents needs, interests, and strengths through resident interviews and collaboration with family members, identifies interventions and goals to help maximize optimal functioning, and creates individualized programming based on interests.

8 days ago

$47,586–$87,558.13 / year

With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world. This is a leadership position with three principal components: managing the FMRI shared resource center's operation, directly interfacing with principal investigators (PIs) to developing new imaging protocols and adjusting sequence parameters to meet their needs, supervising and training the 3-4 research technicians who operate the 3.0T MRI scanner.

22 days ago

Washington, District of Columbia

Supervisors should expect to work at least 4 days per week, including at least one weekend day, and must be available for major summer holidays such as Memorial Day, 4th of July, and Labor Day. The Boathouse Supervisor assists the Unit Managers in all aspects of daily operations and floor management, including equipment, property, staff supervision, and customer experience.

30+ days ago

Washington, DC

$25–$27 / hour

The HR & Staffing Specialist at the Walter E. Washington Convention Center is responsible for supporting all aspects of recruitment, onboarding, workforce planning, and employee lifecycle administration for a large, event-driven workforce. This role ensures timely staffing to meet operational demands, maintains compliance with labor laws and union agreements, and partners closely with Operations, HR leadership, and hiring managers.

30+ days ago

Washington, DC

This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director of Administration, IHSC Personnel Unit (IPU). The IHSC provides on-site direct patient care to ICE detainees at 17 detention facilities throughout the country and manages the provision of off-site medical care for detainees housed in approximately 240 additional Intergovernmental Service Agreement (IGSA) facilities.

29 days ago

Washington

p style="text-align:inherit"/>

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

17 days ago

Washington, DC

li> Experience with Microsoft Project or Primavera SureTrak, including ability to set up a schedule from scratch, including creation of filters and layouts for different printouts; knowledge of Sage/Timberline PJ project management, PDF editing, electronic file management and scheduling software helpful . Field Operations

Enforce company safety policies on jobsite, working closely with the Project Superintendent, General Superintendent, and Safety Manager to support the project safety plan .

6 days ago

Washington

The “Estimate of Total Expected Annual Earnings” listed reflects our good-faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs.

Estimate of total expected annual earnings:

$60,000 - $75,000USD.

14 days ago

Washington DC, District of Columbia

Provide strategic oversight and operational leadership for Service Desk, Deskside Support, and AV/VTC support teams, ensuring consistent delivery of enterprise IT support services across all customer engagement channels. This role is responsible for delivering consistent, high-quality support outcomes by aligning service desk execution with SEC OIT performance requirements, including SLA and KLI tracking, reporting, and continuous improvement.

8 days ago

Washington, DC

Remote

Discuss co-payment, deposits, payment in full, or past due balance collections with parents prior to scheduled appointment in a professional & courteous manner. Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointments.

13 days ago

$136,298–$189,199 / year

ul>

Acts as project manager throughout the pitch and proposal response lifecycle including, but not limited to: conducting opportunity assessments; tracking opportunities; developing project plans; organizing and conducting kick-off calls with lawyers and colleagues; gathering and drafting relevant content; coordinating with client pricing, BD and other business professional colleagues; incorporating competitive intelligence to tailor responses; and ensuring high quality/error free proposals are submitted.

8 years' relevant experience includes directing the project management and development of RFP responses in a professional services environment; possessing a thorough understanding of the proposal process in a competitive professional services marketplace; and having demonstrated experience managing several concurrent projects under tight deadlines.

21 days ago

Washington

p style="background-color:rgb( 255 , 255 , 255 );margin:7.5pt 0pt 0pt">Basic Qualifications (required):

Ten (10) years managing and leading successful and consecutive commensurate experience managing 24/7/365 customer support center or enterprise service desk of 50 plus staff.
At ActioNet, our Passion for Quality is at the heart of everything we do:
- Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.

14 days ago

Project Management Institute (PMI) Project Management Professional certification • ITIL 3 or 4 certification • Strong technical background in the areas of IT infrastructure, network engineering, systems administration, call center, Desk-side Support, systems security, and software applications • Works well within a team and understands the importance of quality customer service.

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.

30+ days ago

Washington, DC

This role ensures the platform is stable, secure, and optimized for daily operations, including case management, reporting, workflow automation, and integrations. We are seeking a Salesforce Lead Developer to support a government‑contracted contact center by leading the design, development, and maintenance of Salesforce solutions.

30+ days ago

Washington, DC

Created in 2003, through a merger of the investigative and interior enforcement elements of the U.S. Customs Service and the Immigration and Naturalization Service, ICE has more than 20,000 employees in more than 400 offices in the United States and around the world. DHS components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws, safeguard cyberspace; and ensure resilience to disasters.

30+ days ago

Washington, DC

$102,415–$133,142 / year

Current agency employees, Current Permanent Department of Defense Civilian Employees, Interagency Career Transition Assistance Plan eligibles, Eligible Priority Placement Program (PPP) DoD Military Spouse Preference applicants, Eligible DoD PPP applicants, Military Spouses, Land Management Workforce Flexibility Act, Veterans, (VEOA), Other Special Authorities. MISSION ESSENTIAL POSITION: Mission essential employees may be required to report for, or remain at, work in dismissal or closure situations due to adverse weather conditions, natural disasters, or other emergency situations ( e.g., building closure due to power outage) causing disruptions of government operations, and are required to maintain contact with their supervisor during any dismissal or closure situation unless specifically excused by their supervisor.

12 days ago

Call Center Manager Jobs in District of Columbia

Data Center Operations & Security Lead (TS/SCI w/ Poly) Jobot

Attorney - FCA/Healthcare Fraud Enforcement Jobot

Test Development Manager JABIL CIRCUIT, INC

Media Production Manager American Association of University Professors

Call Center Representative Children's National Hospital

Site Manager - Contact Center ITCON Services

Bilingual Call Center Representative Ascensus LLC

Call Center Representative Ascensus LLC

Quality and Training Manager Contact Center Systems Integration, Inc.

Workforce and Reporting Manager (Contact Center - Federal Con tract) Systems Integration, Inc.

Contact Center Operations Manager Systems Integration, Inc.

Project Manager - Contact Center ITCON Services

Enterprise Operations Center Manager (EOM) Empower AI Inc.

Program Manager - Contact Center ITCON Services

Knowledge Manager Contact Center Systems Integration, Inc.

IT Service Center (ITSC) Manager w/Secret Clearance TekSynap

Service Center Manager Empower AI Inc.

CSX - Manager, Contact Center Transformation Strategy& PricewaterhouseCoopers LLP

Sr Principal Program Manager - Data Center Campaigns Oracle Corp

CSX - Senior Manager, Contact Center Transformation PricewaterhouseCoopers LLP

CSX - Senior Manager, Contact Center Transformation Strategy& PricewaterhouseCoopers LLP

IT Service Center (ITSC) Manager w/Secret Clearance TekSynap Corp

Federal Contact Center Program Manager Systems Integration, Inc.

Project Manager - SEA 21 - CNRMC Maintenance Operations Center and Sustainment War Room Noblis

Legal Project Supervisor (Call Center) Amentum Services Inc

Manager, Systems and Impact - Skandalaris Center Washington University in St Louis

Events and Program Manager, Center for Contemporary Arab Studies (CCAS), Walsh School of Foreign Service (SFS) Georgetown University

Executive Assistant and Office Manager (Center for Global Health Practice and Impact) Georgetown University

Lab Manager - Medical Center Georgetown University

Manager, Research & Information Center Weil Gotshal & Manges

FLEX CULINARY WORKER (ON CALL) Compass Group North America

Dietary Aide - On Call Ingleside at Home

Dining Server - PRN/On-Call Ingleside at Home

Adult Day program Engaged Living Assistant Memory Support (On Call) Ingleside at Home

Laboratory Supervisor - Medical Center Georgetown University

Boathouse Shift Supervisor at Thompson Boat Center Guest Services

HR & Staffing Specialist - DC Convention Center Aramark

Talent Manager (O-5 Billet) Non-Supervisory - External U.S. Department of Homeland Security

RN Care Manager East Boston Neighborhood Health Center Corporation

Project Manager - Underground Utilities Cornerstone Recruiting

Contact Center Lead North Creek Roofing

IT Support Team Manager Leidos

Clinic Operations Representative - Remote - Ambulatory Center Services Children's National Hospital

Disputes Pursuits & Directories Manager DLA Piper LLP (US)

Enterprise Operations Manager | Req#4270 ActioNet

Enterprise Operations Manager ActioNet Inc

Salesforce Lead Developer (Contact Center - Federal Contract) Systems Integration, Inc.

Task Manager (O-5 Billet) Non-Supervisory U.S. Department of Homeland Security

Task Manager O-5 Non-Supervisory - Internal U.S. Department of Homeland Security

Operations Specialist (Project Manager) U.S. Department of Defense

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