UNKNOWN

FEED

This role will work directly with the business teams to understand how work happens today, pinpoint manual handoffs, rework, delays, and exception-heavy processes, and then design, prototype, and deliver technical solutions that make day-to-day work faster, smarter, and more scalable. Experience using AI-assisted development tools and building tool-using workflows or custom agents that leverage MCP or similar agent integration patterns and connect securely to enterprise systems, APIs, data sources, and business applications.

YEAR

Hines

AI Embedded Business Automation Engineer

[AW]-iCims

You'll operate at the intersection of enterprise sales and delivery, partnering with Account Executives, Solutions Engineers, Partner Managers, and Professional Services leadership to design engagements that drive real, measurable outcomes: deflection improvements, containment rates, customer satisfaction lifts, and agent operations at scale. That includes working closely with our Partner Delivery Success team to match the right implementation partner to the right opportunity at the right moment, whether that means a global SI for a complex, multi-market rollout or a boutique specialist for a focused deployment - always in service of the customer outcome.

Parloa

Sr Client Solutions Manager

GreenHouseAPI

ADAPTED_NOW

Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale - generating better conversations, successful patient outcomes, and revenue-driving insights. As a Forward Deployed Strategist, you will embed with our most strategic health-system accounts, becoming a trusted advisor to our clients and an essential part of their success by driving adoption of Hyro's AI agents from the core package into the additional capabilities that make them truly valuable.

Hyro

Forward Deployed Strategist (NYC)

Comeet

Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale - generating better conversations, successful patient outcomes, and revenue-driving insights. Responsibilities: Manage complex enterprise implementation projects end-to-end from kickoff to live deployment, taking full accountability for project delivery timelines, milestones, and resource allocation.

Engagement Manager (NYC)

Operating with the speed and autonomy of a startup and the resources of a global alternative legal services provider, the team builds intelligent agents, reasoning engines, knowledge systems, and structured workflows for litigation, investigations, compliance, and corporate knowledge work. You will build the agentic systems at the center of Epiq AI Labs’ legal AI platform, including the orchestration runtime used by other teams, the retrieval layer agents reason over, and the evaluation infrastructure used to measure quality.

Epiq

Senior Software Engineer, Agentic Platform, AI Labs

happen from a trauma informed perspective; Provide staff with bi-weekly individual and monthly group supervision that is reflective and prioritizes improvement of CCP skills and includes discussions about vicarious trauma; Responsible for recruiting, supervising and managing performance of residential specialists, which include disciplinary actions as needed. Our spaces respect survivors’ right to self-determination and focus on giving families and individuals the space, both emotional and physical, to heal from the victimization and trauma they have experienced.

Safe Horizon Brand

Supervising Residential Specialist - Domestic Violence Shelter, Prelude

happen from a trauma informed perspective; Provide staff with bi-weekly individual and monthly group supervision that is reflective and prioritizes improvement of CCP skills and includes discussions about vicarious trauma; client center practice and safety assessment and risk management. Our spaces respect survivors’ right to self-determination and focus on giving families and individuals the space, both emotional and physical, to heal from the victimization and trauma they have experienced.

Supervising Residential Specialist (Temporary), Domestic Violence Shelter, Parrish

Using neutral and non-judgmental language when responding to the needs and requests of residents and ensuring that Residential Specialist are meeting this expectation; Provide crisis intervention including mediation and de-escalation skills to diffuse situations between resident’s family members and/or roommates; Monitoring intake calls to assure staff are exploring and implementing immediate safety needs and a risk management plan during screening calls for shelter placement; Mediating disputes and addressing grievances from a trauma informed perspective. happen from a trauma informed perspective; Provide staff with bi-weekly individual and monthly group supervision that is reflective and prioritizes improvement of CCP skills and includes discussions about vicarious trauma; Responsible for recruiting, supervising and managing performance of residential specialists, which include disciplinary actions as needed.

Supervising Residential Specialist - Domestic Violence Shelter, Rose

Evaluate potential outsourcing, managed service, nearshore/offshore, and hybrid delivery models, including service design, vendor capabilities, cost-benefit analysis, risk management, governance, and transition planning. This role will identify and advance opportunities across automation, digital and self-service capabilities, differentiated service models, AI-enabled operations, workforce optimization, process redesign, and potential outsourcing models.

Guardian Life

Service And Operations Strategy Leader (Hybrid)

ea_via_bold

Preferred experience in supporting customers in the following industries: Technology, Media & Telecommunications (TMT) - Works with technology companies, telecommunications providers, media organizations, and high-tech firms to accelerate innovation, improve customer success outcomes, and drive platform adoption at scale. Financial Services (FINS) - Works with banking, insurance, wealth management, and other financial services organizations to support digital transformation, regulatory compliance, and improved customer and member outcomes through the Salesforce platform.

Salesforce.com, Inc.

Customer Success Manager, Senior Manager - Core Clouds (Sales & Service)

OTHER

Lead improvements to CI/CD pipelines, progressive delivery practices (canary releases, blue/green deployments, and feature flags) and platform tooling to increase developer velocity and make frequent deployments routine and low-risk. Candidates must be located in one of the following states: New York, New Jersey, Connecticut, California, Oregon, Utah, Tennessee, Colorado, Texas, Wisconsin, Minnesota, Louisiana, Florida, Virginia, North Carolina, and South Carolina.

TixTrack

Sr. Platform Engineer (Remote - US)

Teamtailor

In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

HOUR

DSI Systems

Retail Support Specialist

FULL_TIME

Additionally, Customer Service Representatives are responsible for providing information and education to customers that encourage adherence to NYULH policies and processes and are responsible to share insight into areas of potential improvement when themes or consistent issues are identified. Properly escalate all incidents that cannot be addressed within the FHD to appropriate subject matter experts (SMEs) and calling special attention when needed to high severity payroll and credit hold situations.

Call Center Agent Jobs in New York, NY

AI Embedded Business Automation Engineer Hines

Sr Client Solutions Manager Parloa

Forward Deployed Strategist (NYC) Hyro

Engagement Manager (NYC) Hyro

Senior Software Engineer, Agentic Platform, AI Labs Epiq

Supervising Residential Specialist - Domestic Violence Shelter, Prelude Safe Horizon Brand

Supervising Residential Specialist (Temporary), Domestic Violence Shelter, Parrish Safe Horizon Brand

Supervising Residential Specialist - Domestic Violence Shelter, Rose Safe Horizon Brand

Service And Operations Strategy Leader (Hybrid) Guardian Life

Customer Success Manager, Senior Manager - Core Clouds (Sales & Service) Salesforce.com, Inc.

Sr. Platform Engineer (Remote - US) TixTrack

Retail Support Specialist DSI Systems

Finance Help Desk Liaison NYU Langone Health

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