This role is responsible for handling high-volume inbound and outbound calls, assisting patients, members, or providers with questions, and delivering an excellent customer experience. Chevy Chase, MD6 days ago
Reiter, Hill & Johnson provides medical and surgical care focused on women's reproductive systems including preventative well woman care, pregnancy and prenatal care, childbirth, screening and treatment of disease, family planning, and menopause. About Reiter, Hill & Johnson:
Reiter, Hill & Johnson is a comprehensive obstetrics and gynecology practice with fourteen physicians, four nurse practitioners, a team of excellent sonographers, a large support staff, and the most-up-to-date equipment.
Rockville, Maryland30+ days ago
div>Key Responsibilities
Answer inbound calls promptly and professionally, delivering accurate information and excellent customer service.
Document call activity and inquiries using internal systems.
Provide information from internal knowledge bases and tools to address participant questions.
Navigate organizational websites to support callers in real-time.
Monitor call queues and ensure timely responses.
Receive and respond to emails from participants and representatives.
Route calls and inquiries to appropriate teams when necessary.
Print and mail requested documents, such as statements and tax forms.
Perform special projects and administrative tasks as needed.
.
Qualifications
1+ year of call center or high-volume phone experience required.
Strong customer service skills with a clear, professional, and friendly phone voice.
Excellent attention to detail and documentation accuracy.
Ability to manage multiple tasks while maintaining a positive, service-oriented attitude.
Strong communication skills, both verbal and written.
Bilingual abilities are a plus, but not required.
Proficiency with basic office equipment and computer systems.
.
Silver Spring, MD20 days ago
Provide client support to parent/guardian via phone for any or all of the following: on-line registration help; scheduling, rescheduling and/or canceling of appointments whether by parent/guardian or department; inform patient/parent of any departmental scheduling guidelines associated with appointment; reschedule all appointments related to clinic maintenance cancellation. Notify parent of the need for completed insurance referral form or any pre-authorization of treatment prior to scheduled appointment; discuss co-payment or payment in full requirements; counsel or refer parent to central business operation''s financial counseling or establish a payment plan.
Examples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). This involves receiving incoming calls through SSAs National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.
Rockville, Maryland30+ days ago
This is a high-volume, fast-paced environment where representatives provide detailed support related to benefits, claims, eligibility, and participant inquiries. They are known for a highly process-driven environment focused on delivering an exceptional participant experience through professionalism, accuracy, and empathy.
Annapolis, MD30+ days ago
Duties include a high degree of patient, physician and pharmacist interaction; utilization of patient information; coordination of insurance documentation; creation of patient medical records; reading medical records for verification; and maintenance of practice schedules. Provides professional and courteous customer/patient care, displaying knowledge of the treatment approach; displayed through professional phone etiquette.
Annapolis, MD30+ days ago
Duties include a high degree of patient, physician and pharmacist interaction; utilization of patient information; coordination of insurance documentation; creation of patient medical records; reading medical records for verification; and maintenance of practice schedules. Provides professional and courteous customer/patient care, displaying knowledge of the treatment approach; displayed through professional phone etiquette.
Ellicott City, Maryland14 days ago
We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality of life, and increase life span through immaculate oral health. Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
Rebuilt (www.rebuilt.com) is building a truly unique, vertically integrated real estate investment business fueled by unparalleled local market expertise and enabled by advanced technology solutions. Rebuilt is a Private Equity-backed real estate firm that creates win-win opportunities for property sellers seeking a convenient sale process and real estate investors looking for exclusive, high-return properties.
Frederick, MD30+ days ago
p>{''response'': , ''status'': True, ''status_code'': 200, ''content'': ''nnnn n n n nnn n n nn n nn n n nn n nn nn n n nn n n n n nn n nn n n n n n nn nn nn Customer Experience Agent in Frederick, Maryland, United Statesnn n n n n n n n n n n n nn n n n nn n n n n n n n n n n nnnnnnnnnnnnnnnnnn n n n n n n n n n n n n rnrnrnn n nn Skip to main contentn n. Handle incoming calls from customers, affiliates and retail stores for questions on rental accounts, tuition, payoff quotes, rental credit, and any problems related to rental accounts.
Baltimore, MD30+ days ago
Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally.
Frederick, MD30+ days ago
Responsibilities entail: Collaborating closely with mentors and as part of a cohesive team, the role of our sales representatives is straightforward: Our company receives inquiries from individuals across the nation, seeking insights into various insurance coverage options. Three essential qualities constitute our non-negotiables in potential team members: A robust moral compass, reflecting our core value of doing what's right even in the absence of scrutiny.
Responsibilities: Reporting to a Patient Service Center Manager, the Patient Service Agent (PSA) manages 80-100 inbound/outbound calls daily, assist patients with appointment scheduling, and ensure accurate communication between patients, physicians, and pharmacies. - Collects and manages patient information with respect and detail, in accordance with industry regulations (HIPAA, PHI, etc.). .
Baltimore, MD30+ days ago
Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts. Competencies: Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.
Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices. Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests.
WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices.
p>WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices.
Glen Burnie, MD17 days ago
Military Spouses (if applicable) - You MUST submit verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage) AND: (1) a copy of your spouses active military orders; OR (2) verification of your spouses 100% service-connected disability (VA Letter and/or DD-214); OR (3) verification of the service members death while on active duty (DD-1300/Death Certificate). Performing price analysis, reviewing independent government cost estimates (IGCE), validating market research, and selecting appropriate FAR clauses (including commercial item tailoring under FAR Part 12) to ensure audit-defensible awards.
li>OR Have at least 1 year of specialized experience equivalent to the GL-9 level (such as experience in or related to planning and conducting complex criminal investigations to determine violations of Federal laws and regulations; collecting and assembling facts to identify logical conclusions; gathering, analyzing, and evaluating evidence or data; conducting interviews and interrogations; making arrests; conducting searches and seizures; taking responsibility for own actions and those of team members to ensure the goals and deadlines for the team are met; partnering with or leveraging networks or relationships from outside the organization; experience managing complex projects including setting priorities and determining resource requirements). OR Have at least 1 year of specialized experience equivalent to the GL-7 level (such as experience applying law enforcement, protective, or investigative techniques in the performance of job duties; identifying problem areas and proposing and implementing solutions; taking responsibility for own actions and those of team members to ensure the goals and deadlines for the team are met; leading meetings or seminars on behalf of a professional or academic group; setting work priorities and allocating resources; partnering with other individuals from within and outside the organization).
Employee Polygraph Protection Act (EPPA): https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf. Jim Coleman Automotive is a company that offers great team environment, great benefits and ongoing training and support for its employees.
Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support - improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license. Position Summary: Under the direction of the Contact Center Manager the Team Lead will assist with daily operations of the call center; such as scheduling, onboarding, coaching agents, training, quality assurance and managing the staff to call volume ratio.
Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE). We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics.
Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties.
Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations. We provide comprehensive services including on-site infusion therapy, a specialty pharmacy with home delivery, timely lab and pathology reporting, and supportive care such as wellness programs, nutrition guidance, and financial counseling.
Competencies: Operational Expert: Basic knowledge of all aspects of distribution center operations; optimizes productivity, efficiency, and quality; drives continuous improvement; manages building and materials handling equipment (MHE) assets; effectively uses information technology (e.g., Customer Driven: Creates a customer-focused environment in which excellent service is provided to all Customers; sees business through the eyes of the Customer; demonstrates product knowledge (e.g., disposition type, physical characteristics of materials handled).
Key Responsibilities: 20% Managing to ensure operational excellence in all warehouse areas, efficient operations of warehouse management system(s) and related equipment, inventory is received appropriately and efficiently and safely processed in the warehouse, proper layout of warehouse and product placement, and proper maintenance and organization of all warehouse areas so that it's appearance is conducive to creating a perfect load for our Stores and Customers. The DC Operations Manager may be responsible for the supervision of one or more of the following: Inbound Operations (Unloading and Receiving), Warehouse Operations (Pick-Pack, Break-Pack), Outbound Operations (Loading), Transportation Operations (Yard, Carrier Relations) and/or Office Operations (e.g., Transportation Coordinators, Customer Service Associates, General Office Associates).
Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more}. This leader will own the successful delivery of personal lines insurance and AAA products to market, with accountability for business outcomes delivered through digital sales and service experiences across multiple distribution channels, including AAA club agency, independent agency, direct, and alternative platforms.
The Administrative Assistant will work collaboratively with the IRMAC Director, Referral Management, and Appointing Chief Supervisor to complete daily and long-term tasks that support IRMAC efficiency. Perform administrative duties supporting referral and appointment management, information and communication management, and other duties supporting MHS beneficiaries.
Devices not acceptable:Tablet-based/convertible personal computers (i.e., Microsoft Surface, Surface Book), Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication) are not acceptable. Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use.
Frederick, MD30+ days ago
Efficiently and effectively handle a blend of inbound calls and outbound leads generated through in-house digital marketing strategies and tactics with the goal of selling Term life insurance to consumers in a tele-sales center environment. Manager, Direct-to-Consumer Sales, the Inside Sales Representative will be responsible for: Selling Term life products to consumers through a client needs-based sales approach.
Frederick, Maryland30+ days ago
li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;line-height:115%;font-size:12pt;font-family:'aptos' , sans-serif">Collaborate with marketing on implementation of new lead generation partners and/or marketing campaigns (including supporting new Banner Life partnerships where required) to educate, motivate, support and coach the sales staff in order to maximize lead-to-sale ratios and campaign success factors. Support the continual improvement of resource planning models through the analysis of daily telephone reports, identifying patterns, highlighting elevated peak times to mitigate abandon rates and using that insight to work with marketing to maximize lead-to-sale efficiency.
p>As part of the Business Operations Support Center, you'll shape how generative and agentic AI redefines mission delivery, developing tools and systems that make digital civic services smarter, faster, and more human-centered. This individual will help create systems that automate knowledge work, enhance human decision-making, and improve digital experiences for millions of Americans, from veterans and clinicians to public safety professionals.
Ensure intake visits include, at minimum, an introduction to Marys Center services, gathering information about presenting problem and client needs, and sharing information about expected wait times, interim supports, and other options for care. Establish and lead a bi-monthly case conference meeting to review all clients referred, make a clinical determination on the type of service needed, and prioritize cases based on level of acuity.