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The Principal Contact Center Platform Engineer provides highest-level technical consultation to IT and business leadership, shapes technology roadmap decisions, evaluates emerging capabilities and vendor solutions, resolves complex technical tradeoffs, and mentors platform engineers across the contact center engineering career path. Resolve complex technical tradeoffs involving platform capability, delivery speed, cost, resilience, security, compliance, vendor fit, integration complexity, operational supportability, and long-term maintainability.

AbbVie Inc

Principal Contact Center Platform Engineer

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The position supports future growth into advanced contact center engineering and platform leadership roles by helping the individual learn how operational needs, user feedback, and business challenges translate into technology enhancement opportunities and delivery requirements. Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position.

Contact Center Technology Engineer

As one of the largest premium finance companies in the country, FIRST Insurance Funding provides full premium finance services, plus additional services built specifically for agencies. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success.

YEAR

Wintrust Financial Corp

Manager Contact Center - FIRST - (Northbrook, IL)

It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Strong understanding of contact center operating models and architecture, including telephony, routing, IVR, Contact Center as a Service, CRM, knowledge management, workforce management, quality management, analytics, and AI orchestration.

Frog Design Inc

Director, Service & Contact Center Transformation

Cross-Functional Collaborator & Liaison: Thrives in matrixed environments, serving as a vital bridge between the AI in Ops Tiger Team, Community of Practice (COP) leads, enterprise learning/change leads, and Card Ops Chief of Staff (COS) teams. Capital One's Card Shared Services: Learning & Knowledge (L&K) team ensures that customer service agents and their leaders have the knowledge and skills to solve problems and enable brand defining experiences for millions of customers.

Capital One Financial Corp

Manager, Project Management- Change and Enablement for AI (Hybrid)

Manager, Learning & Enablement Consultant for AI (Hybrid)

In this role, you will lead a team of instructional designers and creative specialists dedicated to designing, developing, and continuously optimizing high-impact learning experiences for frontline operations-primarily supporting call center agents, back-office support agents, and their team leaders. A Practitioner of Learning Science & Human-Centered Design: Deeply skilled at translating adult learning theory, cognitive science, and human-centered design into practical learning assets that directly improve agent performance and job readiness.

Manager, Learning Experience Design (Hybrid)

FULL_TIME

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

HOUR

Manpower

Customer Service Rep

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Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. Coordinate product launch planning and activation activities with Global Product Marketing, Regional Marketing, Digital/Web Teams, Vertical Marketing Teams, and Public Relations, Social and Communications Teams.

Aditi Consulting

Portfolio Marketing Lead

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A Special Education School Van Driver is responsible for transporting students safely and on time from their pickup point to school and back. Our Paratransit Operator’s understand how to effectively and safely transport clients and we are looking for the right people to join our team.

Beacon Mobility

School Van Driver

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Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. Qualifications Bachelor's degree in Construction Management, Civil Engineering, Electrical Engineering, Mechanical Engineering, or equivalent degree and/or minimum of 7-10 years of professional experience in supporting large-scale capital projects.

Construction Project Manager

Following the visit, this role will call the customer to check-in on how the visit went, how the vehicle is treating them, talk through the customer survey and assist with resolving customer concerns. This role is responsible to help prepare the customer for the Appointment, through the Appointment reminder process- verifying customer needs, confirming appointment date/time and details.

Ed Napleton Automotive Group

Customer Care Specialist

As a dynamic start-up backed by a leading global insurance brokerage, VIU by HUB blends cutting-edge technology with personalized expert guidance. Customers can compare policies, shop top-rated carriers, and receive customized quotes- all with unbiased advice available online or through a dedicated human advisor.

Hub International Ltd

Personal Lines Inside Sales Producer

Hub International Insurance

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The size and presence of Alltown and DHT in Detroit and across metro Chicago allows us to provide personal attention to our customers' individual needs; our motto is "Service Is All We Have to Sell" and we take great pride in having earned the reputation of providing excellent customer service to all of our passengers and customers. Alltown Bus Service and DHT Transportation have been providing school transportation and specialized coach and charter services in Detroit and throughout Chicago and the surrounding suburbs for over 27 years.

School Bus Driver

As part of the Call Center team, you’ll balance team leadership with day-to-day customer support, ensuring the Student Services operation is prepared, responsive, and aligned with client expectations. Serving as the primary liaison for Client Service Managers, supporting call reviews, client service requirements, stewardship reporting, special requests, and student communications.

Boldyn Networks

Supervisor, Student Services

Napleton Corporate

Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care.

Advocate Health and Hospitals Corporation

Pharmacy Technician Specialist I - Advocate Lutheran

Under the direction of the Training and Quality Supervisor, manage knowledge base articles, and participate in quality improvement initiatives as well as assist with training sessions for staff, support new hires during training and nesting periods, and monitor and support trainee progress. This role manages various patient calls, including inquiries, appointment scheduling, and follow-ups, ensuring professionalism and maintaining accurate records.

Call Center Agent Jobs in Illinois

Principal Contact Center Platform Engineer AbbVie Inc

Contact Center Technology Engineer AbbVie Inc

Manager Contact Center - FIRST - (Northbrook, IL) Wintrust Financial Corp

Director, Service & Contact Center Transformation Frog Design Inc

Manager, Project Management- Change and Enablement for AI (Hybrid) Capital One Financial Corp

Manager, Learning & Enablement Consultant for AI (Hybrid) Capital One Financial Corp

Manager, Learning Experience Design (Hybrid) Capital One Financial Corp

Customer Service Rep Manpower

Portfolio Marketing Lead Aditi Consulting

School Van Driver Beacon Mobility

Construction Project Manager Aditi Consulting

Customer Care Specialist Ed Napleton Automotive Group

Personal Lines Inside Sales Producer Hub International Ltd

Personal Lines Inside Sales Producer Hub International Insurance

School Bus Driver Beacon Mobility

Supervisor, Student Services Boldyn Networks

Customer Care Specialist Napleton Corporate

Pharmacy Technician Specialist I - Advocate Lutheran Advocate Health and Hospitals Corporation

Patient Access Representative III- Warrenville, IL Endeavor Health

Pharmacy Technician Specialist I - Advocate Sheman Advocate Aurora Health Inc

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