Commissioning Project Engineer (Data Centers) JobotCommissioning Project Engineer (Data Centers)Chicago, IL$90,000–$160,000 / yearMust be self-motivated and well versed in Data Center projects touching on large building MEP systems design, commissioning, retro-commissioning, energy modeling/analysis and construction for complex buildings. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewBranch Customer Service Representative - Lockport, IL ACS Auto Club Services, Inc.Branch Customer Service Representative - Lockport, ILLockport, IL$19–$21.50By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer.
Call Center Agent Beacon MobilityCall Center AgentChicago, IllinoisThe Customer Service Representative will provide excellent customer service to inquiring parties, and direct inquires to the appropriate internal resources as they are received. • Ensure that all call center requirements outlined in the PACE contract are met or exceeded, i.e. 95+ Percent of Calls Answered within 2 minutes and talk-time of 90 seconds or less.
Health & Benefits - Call Center Agent Customer Service Representative Support Specialist Remote General Consideration Millennium Trust Company, LLCHealth & Benefits - Call Center Agent Customer Service Representative Support Specialist Remote General ConsiderationOak Brook, ILRemoteThis position is responsible for partnering closely with accountholders calling our contact center to provide valuable support, education, and direction on products like Flexible Spending Accounts (FSA), Healthcare Savings Accounts (HSA), COBRA, and others. The equipment that will be provided are: • Docking station • Headset • Keyboard • Laptop • Monitor • Mouse • Internet speed requirements: • Upload Speed > 20 Mbps • Download Speed > 100 Mbps • Must be able to hardwire an Ethernet cable to the internet modem/router.
Call Center Agent Bilingual AmpliFI Loyalty Solutions LLCCall Center Agent BilingualNaperville, ILAn employee's placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers.
Retirement & Wealth - Call Center Agent Remote Millennium Trust Company, LLCRetirement & Wealth - Call Center Agent RemoteOak Brook, ILRemoteThe position is responsible for direct verbal and written communications with Automatic Rollover/Direct Rollover/Non-Retirement Accountholders, Plan Sponsors, Record-Keepers, and Third-Party Administrators in the Individual Investor Services Savers Department. The role also assumes the primary responsibility of interacting with all the necessary internal departments to resolve client requests or answer any inquiries related to their account activity and investments.
Call Center Representative Bilingual Equiniti LtdCall Center Representative BilingualChicago, ILThe successful candidate will be responsible for the following: Handle incoming and outgoing Proxy Solicitation and Information Agent calls. The successful candidate will demonstrate the following experience, skills and behaviors: 1-3 years of high-volume call center experience.
Call Center / Customer Service Specialist 5 Info Way Solutions LLCCall Center / Customer Service Specialist 5Deerfield, IL$28–$30 / yearSUMMARY: The Customer Injury Care Advocate (CICA) manages all incidents that involve alleged customer injury, customer property damage, or an external pharmacy event at Walgreens stores across the country. CTHAfter 6 months using temp resources, we will re-evaluate the possible extension of these roles or possibly permanent roles.
Independence Support Center Agent Ernst & Young Global LtdIndependence Support Center AgentChicago, IL$57,400–$104,100 / yearIf you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com. You'll possess subject-matter knowledge enabling you to develop and execute support center programs that will assist EY employees with reporting requirements, assessing compliance, tracking findings and remediating issues with key stakeholders.
Call Center Representative Shirley Ryan AbilityLabCall Center RepresentativeChicago, IL$16.60–$27.45 / hourThe Call Center Representative will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute. The Call Center Representative will: Communicate with patients and clinicians via the telephone to evaluates patient needs to determine appropriate care provider or manage appointments.
Registry Call Center Representative Shirley Ryan AbilityLabRegistry Call Center RepresentativeChicago, ILThe Call Center Representative will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute. The Call Center Representative will: Communicates with patients and clinicians via the telephone to evaluates patient needs to determine appropriate care provider or manage appointments.
Bilingual Call Center Representative Greater Family HealthBilingual Call Center RepresentativeHoffman Estates, ILReport to all scheduled work sites and shifts on time and fully prepared to engage in all job responsibilities; location of work sites and shifts will change at the discretion of the supervisor. This is a great job opportunity for either a bilingual and experienced medical call center representative or someone who is looking to get into the medical field with prior call center experience, customer service, retail, or the food service industry.
NewContact Center Agent - Patient Access ATI Physical TherapyContact Center Agent - Patient AccessDowners Grove, IllinoisRemote$17.50–$22.74 / hourResponsibilities: • Patient Intake & Scheduling (Inbound/Outbound) – Handle medium to high-volume inbound and outbound calls from patients and referral sources; follow approved scripts and referral intake workflows; verify and capture required data; schedule appointments; support all work queues within SLA; complete accurate, timely documentation and after-call work (ACW). Working in a medium to high-volume, queue-based call center, you will follow ATI’s referral intake workflows to schedule appointments, accurately document accounts, complete follow-up work, and collaborate with internal partners.
Call Center Representative A ANDI MEDICAL TRANSPORTATION INC.Call Center Representativepalos hills, ILIn this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. Use best practices in customer service techniques to develop rapport and build relationships with customers.
Medical Assistant - Call Center Representative F&S ServicesMedical Assistant - Call Center RepresentativeChicago Ridge, IllinoisThe Medical Assistant – Medical Call Center Representative is the first point of contact for patients seeking information, scheduling appointments, and accessing clinical support. Contribute to a positive, collaborative team environment and work closely with clinical and administrative staff to ensure seamless care.
Medical Assistant - Call Center Representative F&S Services Inc.Medical Assistant - Call Center RepresentativeChicago Ridge, ILFull timeThe Medical Assistant – Medical Call Center Representative is the first point of contact for patients seeking information, scheduling appointments, and accessing clinical support. Contribute to a positive, collaborative team environment and work closely with clinical and administrative staff to ensure seamless care.
Call Center Representative - Operator 219 Health NetworkCall Center Representative - OperatorHobart, INOur comprehensive benefits program includes, but is not limited to: Medical, dental and vision coverage Wellness program, including free screenings Healthcare and Dependent Care Spending Accounts (HSA) Retirement savings plan Life insurance Disability income protection Employee Assistance Program (EAP) Fitness center discount program Tuition assistance and career development Paid Time Off (PTO) Reward and recognition programs Join our team of healthcare professionals at Powers Health. Job duties include answering and directing incoming external and internal telephone calls, provides paging assistance for physicians and hospital personnel, and documentation of IT incidents and requests.
Contact (Call) Center Representative Consumer Credit UnionContact (Call) Center RepresentativeLake Forest, ILRemote$16.67–$25.01 / hourConsumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. About CCU: Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4.3 billion in assets and serves more than 272,000 members, making it one of the largest credit unions in the state.
Claims Call Center Representative Zurich Insurance Group LtdClaims Call Center RepresentativeILRemoteResolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers. Your Day to Day Responsibilities: Process clients' first notice of loss claim reports received through Zurich's phone & non-phone reporting options in a timely and accurate manner.
Claims Call Center Representative (Remote) Zurich Insurance Group LtdClaims Call Center Representative (Remote)ILRemoteResolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers. Your Day to Day Responsibilities: Process clients' first notice of loss claim reports received through Zurich's phone & non-phone reporting options in a timely and accurate manner.
Inbound Call Center Representative Great Lakes Credit UnionInbound Call Center RepresentativeBannockburn, ILThe Member Care Specialist is responsible for performing all duties with a high proficiency level, providing exceptional service to all members and potential members within all contact center channels. Identifies and uses appropriate software and tools to troubleshoot concerns regarding digital services, cards, transactions, payments and special accounts.
Call Center Representative - Behavioral Health Saint Mary of Nazareth HospitalCall Center Representative - Behavioral HealthChicago, IllinoisThe exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure. The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs.
NewInbound Call Center Representative (Part -Time) Great Lakes Credit UnionInbound Call Center Representative (Part -Time)Bannockburn, ILThe Member Care Specialist is responsible for performing all duties with a high proficiency level, providing exceptional service to all members and potential members within all contact center channels. Identifies and uses appropriate software and tools to troubleshoot concerns regarding digital services, cards, transactions, payments and special accounts.
Patient Service Call Center Representative Christian Community Health CenterPatient Service Call Center Representativechicago, ILAdditionally, as a part of the patient's care team, the Patient Service Representative must be able to establish and maintain effective working relationships with patients, families and other internal/external customers; use computers and a variety of software; and manage multiple and sometimes competing tasks with frequent interruptions. Job Summary/Overview: Under the guidance of the Clinical Operations Manager, the Patient Service Representative is a part of the patient's care team that coordinates services by performing patient access, registration, scheduling, patient financial counseling, insurance verification, and appointment confirmation.
Call Center Representative - DHA Social Security AdministrationCall Center Representative - DHAChicago, IL$40,736–$82,007 / yearExamples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). This involves receiving incoming calls through SSAs National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.
Contact/Call Center Representative, Records and Library ASRC Federal Holding CompanyContact/Call Center Representative, Records and LibraryChicago, ILThe salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Agile Decision Sciences (ADS,) a subsidiary of ASRC Federal, is seeking a Call Center/Contact Center professional with one year of supervisory or "lead" experience and an associate or bachelor's degree.
Call Center/Patient Service Representative TCA Health IncCall Center/Patient Service RepresentativeChicago, IL$17–$20 / hourTCA Health, a Federally Qualified Health Center located on Chicago''s far south side has been a provider of innovative, accessible, and quality primary care, dental, behavioral health services and more to Chicagoland''s underserved communities for over 50 years! You'll be the first point of contact for patients, answering calls, scheduling appointments, verifying insurance, and supporting access to care with empathy and efficiency.
Remote-Real Estate Investment Representative/ Acquisition Agent RebuiltRemote-Real Estate Investment Representative/ Acquisition AgentChicago, ILRemoteRebuilt (www.rebuilt.com) is building a truly unique, vertically integrated real estate investment business fueled by unparalleled local market expertise and enabled by advanced technology solutions. Rebuilt is a Private Equity-backed real estate firm that creates win-win opportunities for property sellers seeking a convenient sale process and real estate investors looking for exclusive, high-return properties.
Personal Lines Retention Agent Hub International LtdPersonal Lines Retention AgentDes Plaines, ILRemoteCustomers can compare policies, shop top-rated carriers, and receive customized quotes- all with unbiased advice available online or through a dedicated human advisor. As a dynamic start-up backed by a leading global insurance brokerage, VIU by HUB blends cutting-edge technology with personalized expert guidance.
Personal Lines Retention Agent Hub International InsurancePersonal Lines Retention AgentDes Plaines, IllinoisRemoteCustomers can compare policies, shop top-rated carriers, and receive customized quotes- all with unbiased advice available online or through a dedicated human advisor. As a dynamic start-up backed by a leading global insurance brokerage, VIU by HUB blends cutting-edge technology with personalized expert guidance.
Transfer Agent Pitch Health SolutionsTransfer AgentOrland Park, ILFull timePlease say and spell your name slowly and leave a brief description of your previous experience and tell us why you think you would be a great asset to our team. Since 2009, we’ve specialized in insurance lead generation — connecting interested customers with licensed agents.
Customer Service Agent- Virtual - Temporary Alight IncCustomer Service Agent- Virtual - TemporaryILThe Customer Service Agent responsibilities may include, but are not limited to, making outbound calls and inbound calls to confirm/schedule/reschedule appointments with a licensed agent, answering inbound phone calls pertaining to the status of an application or general customer inquiries, educating members on benefit options that MAY be available, respond to instant live chat requests from customers and assisting customers with website navigation and self-service options. Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography.
Telemarketer - State Farm Agent Team Member Jim Tom - State Farm AgentTelemarketer - State Farm Agent Team MemberChicago, ILYour cross-functional campaigns will expand the value generated by producers, innovate our customers’ experience, and strategically position our agency… whether on social media or at community events! As a PART-TIME AGENT ASSOCIATE-STAFF for Jim Tom State Farm Insurance Agency in Chicago, IL 60618 (North Center), your creativity and strategy promote the continued growth of our agency.
Forward Deployment Engineer, Applied AI Agents (Intern) Sears, Roebuck and co.Forward Deployment Engineer, Applied AI Agents (Intern)Hoffman Estates, ILDeployment Engineer, Applied AI Agents (Intern)Transformco Home Services - Support JOB SCOPE: The Forward Deployment Engineer (FDE) Intern will work within the SearsKAIros Applied AI Division at TransformCo, partnering directly with business and operational teams to identify opportunities for AI-driven automation and workflow optimization. JOB SUMMARY: The Forward Deployment Engineer (FDE) Intern is responsible for embedding with operational teams to understand existing workflows, identify inefficiencies, and develop production-ready AI agent solutions using the SearsKAIros Applied AI platform.
Forward Deployment Engineer, Applied AI Agents (Intern) - PA Sears, Roebuck and co.Forward Deployment Engineer, Applied AI Agents (Intern) - PAHoffman Estates, ILDeployment Engineer, Applied AI Agents (Intern) - PATransformco Home Services - Support JOB SCOPE: The Forward Deployment Engineer (FDE) Intern will work within the SearsKAIros Applied AI Division at TransformCo, partnering directly with business and operational teams to identify opportunities for AI-driven automation and workflow optimization. JOB SUMMARY: The Forward Deployment Engineer (FDE) Intern is responsible for embedding with operational teams to understand existing workflows, identify inefficiencies, and develop production-ready AI agent solutions using the SearsKAIros Applied AI platform.
Clinician Support Agent Ursus, Inc.Clinician Support AgentDeerfield, IL$24.44–$24.44 / hourWe are looking for candidates who possess the following qualifications and characteristics: An associate degree and a minimum of 1 year of related customer service call center OR a high school diploma and a minimum of 2 years of customer service call center, preferably in the medical industry. As the Clinician Support Liaison for our accounts, your role will involve the following responsibilities: Act as the primary communicator via Phone, Outlook, and Salesforce between our Cardiac Technicians and external cardiac accounts, including hospitals and clinicians.
Contact Center Sales Manager Spring-Green Enterprises Inc. & SubsidiariesContact Center Sales ManagerPlainfield, ILRemoteFull timeThe CCSM serves as the subject matter expert in all aspects of the Sales Team’s operational functions, (including inbound customer acquisition, outbound acquisition and upsell calls, outbound property evaluation follow-up calls, and property measurement collections), and ensures all sales agents are held accountable to maximizing their contributions to the team and are consistently meeting established levels of performance. Education and/or ExperienceHigh school diploma or general education degree (GED) required, Associates degree or some college course work in Business, Sales, Marketing, Communications, or related subject matter preferred.
Contact Center Sales Manager Spring-Green Enterprises & SubsidiariesContact Center Sales ManagerPlainfield, IllinoisRemoteThe CCSM serves as the subject matter expert in all aspects of the Sales Team’s operational functions, (including inbound customer acquisition, outbound acquisition and upsell calls, outbound property evaluation follow-up calls, and property measurement collections), and ensures all sales agents are held accountable to maximizing their contributions to the team and are consistently meeting established levels of performance. Education and/or ExperienceHigh school diploma or general education degree (GED) required, Associates degree or some college course work in Business, Sales, Marketing, Communications, or related subject matter preferred.
Customer Service Agent Camping World Holdings IncCustomer Service AgentIsland Lake, ILRemoteThe pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. Proven ability to engage customers and deliver unparalleled customer service every day; possess a positive, can-do attitude and enjoy connecting and interacting with customers.
Onsite Distress Passenger Agent Corpay IncOnsite Distress Passenger AgentSchaumburg, IL$15–$16 / hourWhere a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. You will report directly to the Operations Supervisor and regularly collaborate with Scheduling, Vendor Relations, and Client Operations teams to ensure timely accommodations during irregular airline operations.
Service Center Manager Roadrunner Transportation Systems Inc.Service Center ManagerBolingbrook, ILWhile performing the duties of the job, the employee is regularly required to sit, stand, walk, reach/handle items, work with fingers, utilize close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguished colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), ability to adjust focus (ability to adjust the eye to bring an object into sharp focus), and talk and hear others in conversations via the phone or in person. Critical Job Functions: Coordinates service center activities by assigning responsibilities, supervising, and evaluating service center personnel in pickup and delivery, OS&D, dock operations, inbound and outbound linehaul operations and service center office operations to ensure profitability and positive employee and customer relations.
Special Agent U.S. Department of Homeland SecuritySpecial AgentChicago, IL$48,854–$118,204 / yearOR Have at least 1 year of specialized experience equivalent to the GL-9 level (such as experience in or related to planning and conducting complex criminal investigations to determine violations of Federal laws and regulations; collecting and assembling facts to identify logical conclusions; gathering, analyzing, and evaluating evidence or data; conducting interviews and interrogations; making arrests; conducting searches and seizures; taking responsibility for own actions and those of team members to ensure the goals and deadlines for the team are met; partnering with or leveraging networks or relationships from outside the organization; experience managing complex projects including setting priorities and determining resource requirements). OR Have at least 1 year of specialized experience equivalent to the GL-7 level (such as experience applying law enforcement, protective, or investigative techniques in the performance of job duties; identifying problem areas and proposing and implementing solutions; taking responsibility for own actions and those of team members to ensure the goals and deadlines for the team are met; leading meetings or seminars on behalf of a professional or academic group; setting work priorities and allocating resources; partnering with other individuals from within and outside the organization).
Corporate Purchasing Agent Great Dane LLCCorporate Purchasing AgentChicago, ILWith a history dating back to 1900, Great Dane has established itself as a transportation solutions leader of today - delivering innovative products and exceptional services that help our customers and employees succeed. Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; talk and hear.
NewDirect Sales Agent Specialist (2507) Allstate Insurance CompanyDirect Sales Agent Specialist (2507)Deerfield, ILLeverages community contacts (natural market) to continually build a sales pipeline, as well as an active physical presence in your own community to build multiple centers of influence/referral sources (car dealerships, local events, community organizations, etc.). This role sells to walk-in customers, markets products outside of the office via marketing calls and in-person visits creating community relationships to promote continued growth and assists customers in the office.
NewContact Center Application Engineer INSPYR SolutionsContact Center Application EngineerWestmont, IL$54–$64 / hourIn this role, you will be responsible for designing, building, and maintaining our cloud contact center platform with a primary focus on Genesys Cloud CX to ensure an exceptional customer and agent experience across voice, digital, and self-service channels. Develop and maintain API integrations between Genesys Cloud CX and internal/external systems (CRM, scheduling, ticketing, data warehouse, AI services) using Genesys Cloud APIs, Data Actions, AWS Lambda, and webhooks.
Reservations Agent Sonesta Great Bay Beach Resort & CasinoReservations AgentChicago, IL$26–$27 / hourWe are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be.
Uniqlo Loss Prevention Agent - Oakbrook, IL UniqloUniqlo Loss Prevention Agent - Oakbrook, ILOak Brook, IllinoisThe Loss Prevention Agent is responsible for all initiatives and daily tasks associated with loss prevention and safety management as directed by Loss Prevention Manager to ensure the safety and well being of all employees and company assets. *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.
Insurance Agent - Sales Independence Pet GroupInsurance Agent - SalesChicago, IllinoisRemoteEstablished in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. Agents are responsible for assisting customers by providing information about products and/or services, confidently answering questions, and ultimately helping them see the value in choosing coverage to protect their pets.
Uniqlo Loss Prevention Agent - Oakbrook, IL Fast Retailing Co LtdUniqlo Loss Prevention Agent - Oakbrook, ILOak Brook, ILPosition Overview: The Loss Prevention Agent is responsible for all initiatives and daily tasks associated with loss prevention and safety management as directed by Loss Prevention Manager to ensure the safety and well-being of all employees and company assets. Oakbrook, IL*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.
Contact Center Operations Generalist, Business Transformation Architecture Deloitte Touche Tohmatsu LtdContact Center Operations Generalist, Business Transformation ArchitectureChicago, IL$171,500–$307,500 / yearExperience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE). We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.