NewAssistant Sales Manager MillcraftAssistant Sales ManagerIndependence, OHYou will learn the business by working alongside experienced sales leaders across multiple regions, supporting Account Managers, building customer relationships, and gaining exposure to the many parts of our business that drive long-term success. As an Assistant Sales Manager, you will travel (50%) throughout the Millcraft footprint to shadow Sales Managers, participate in customer meetings and ride-along's, support business development efforts, and learn how different markets, customers, and teams operate.
Senior Supply Chain Manager PenskeSenior Supply Chain ManagerBeachwood, OHFull timeWillingness to travel as necessary, work the hours necessary to accomplish the job duties, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs.
Project Manager Michael Page USAProject ManagerCleveland, OH$130,000–$150,000 / yearFull timeThe Senior Project Manager will be responsible for: Responsibilities span a broad spectrum, covering all areas of project management, such as project planning, resource allocation, cost control, schedule management, quality management, contract administration, and safety management. Requirements 8+ years of Project Management experience PReviosu experience working on Healthcare projects Construction Management or Engineering degree preferred Supervisory and training experience.
NewClinical Study Manager Cleveland Diagnostics Inc.Clinical Study ManagerBratenahl, OH$90,000–$120,000 / yearClinical Study Manager Our team is growing, and we currently have an immediate opening for a Clinical Study Manager Title: Clinical Study Manager Location: Onsite (Cleveland, Ohio) Reports to: Director, Clinical Operations Job Description: This position will oversee assigned clinical research projects, protocol development, site management, monitoring, TMF management, cross-departmental collaboration and communication, and documenting and tracking execution of projects to adhere to milestones, budgets, and targeted timelines. Ability to travel overnight and out-of-state occasionally (20%) Physical Requirements/ Working Conditions/Equipment Used: Office reachable by elevator but should be able to climb stairs if needed Light lifting may be required (up to 25 pounds) Ability to work in an environment with exposure to hazardous chemicals and biohazards Ability to operate a computer throughout course of day General office and HVAC noise & fluorescent and/or LED lighting Cleveland Diagnostics, Inc., is developing highly efficacious, lab-friendly, affordable diagnostics tests using proprietary technology to improve cancer diagnostics.
NewSTORE MANAGER IN LORAIN, OH Dollar GeneralSTORE MANAGER IN LORAIN, OHLorain, OHEvery day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts).
NewSTORE MANAGER IN AKRON, OH Dollar GeneralSTORE MANAGER IN AKRON, OHAkron, OHEvery day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts).
NewSTORE MANAGER IN NEWBURY TOWNSHIP, OH Dollar GeneralSTORE MANAGER IN NEWBURY TOWNSHIP, OHNewbury Township, OHEvery day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts).
NewBusiness Intelligence Analyst Destination ClevelandBusiness Intelligence AnalystCleveland, OH$65,000–$81,000 / yearWorking with teams across the organization (Marketing, Sales & Services, Destination Management, and Operations), this role leads and contributes to a range of insights activities, including maintaining dashboards and reporting, preparing and structuring datasets for analysis, supporting research initiatives, and guiding the collection and synthesis of feedback from visitors, partners, and stakeholders. As unapologetic promoters of Cleveland, Destination Cleveland’s team works every day to attract visitors, inspire visitors and locals alike to explore and connect people to experiences that illustrate Cleveland’s diversity, creativity, and contagious passion.
Business Office Manager, BOM CommuniCareBusiness Office Manager, BOMParma Heights, OhioMedicaid, Private Insurance, Managed Care costing and analysis, personnel management, accounts receivable/collections, resident funds, accounts payable, general ledger, and management of information systems. We continue to raise the bar and innovate wherever possible to enhance quality of life—creating environments where residents feel at home, employees thrive, and families find comfort and confidence in the care we provide.
Business Office Manager PACS Group IncBusiness Office ManagerOHCompletes operational requirements by scheduling and assigning employees; following up on work results. Strong understanding of skilled nursing billing and payment as well as proficient in Microsoft products computer skills.
Business Technology Mgr Sr. - Office of the CTO The PNC Financial Services Group IncBusiness Technology Mgr Sr. - Office of the CTOCleveland, OH$80,000–$184,000 / yearPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
Dental Office Manager Aspen Dental Management IncDental Office ManagerOH$50,000–$58,000 / yearHow You'll Make a Difference: As a Dental Office Manager, you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an extensive, ten-week training program to gain business and leadership knowledge designed to help you succeed and grow within our organization.
Assistant Dental Office Manager Aspen Dental Management IncAssistant Dental Office ManagerFairlawn, OH$14–$16 / hourWhen you join our team as an Assistant Dental Office Manager, which at Aspen Dental we call an Operations Lead, you will have the opportunity to give back to communities and positively affect patients' lives. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization.\n\n
Office Manager Integrated RestorationOffice ManagerCleveland, OHOur team is committed to exceeding customer expectations, ensuring seamless claims processes, and providing detailed documentation for efficient settlements and complete customer restoration to return properties to pre-loss conditions. The ideal candidate is highly organized with excellent verbal and written communication skills, self-starter and driven, and the ability to implement systems and procedures.
Payer Office Strategy / Technology / Operations Consultant, Manager PricewaterhouseCoopers LLPPayer Office Strategy / Technology / Operations Consultant, ManagerOH$99,000–$232,000 / yearp>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. You are to use autonomous decision-making and professional skepticism when reviewing, analyzing, and producing deliverables across multiple client needs, and play a visible role in cultivating meaningful client relationships, inspiring your teams, and navigating ambiguity.
Office Manager SA Recycling LLCOffice ManagerCleveland, OHFive plus years' experience leading teams and managing office functions in the scrap metal, heavy industry, construction, or related industry. Review records and reports pertaining to activities such as production, payroll, and shipping in order to verify details, monitor work activities, and evaluate performance.
Office Manager Ohio City The Salvation Army USAOffice Manager Ohio CityCleveland, OHOffice Management• Assist the Corps Officers with various communications relative to the workings of the corps business • Manage and maintain all office files, materials, equipment, and supplies.• In collaboration with the Corps Officers, serve as a primary point of contact for operational contacts• Ensure required licenses are kept current.• ESSENTIAL DUTIES AND RESPONSIBILITIESAdministration• Process, transmit, and file payroll data for all staff under the supervision of the Corps Officer.• Maintain and process HR forms, records, and documents under the supervision of the Cops Officer.• Assist with routine financial processes (counting, deposits, reports, etc.).• Conduct performance evaluations for all immediate reports.•
Tax Senior Manager, Private Client & Family Office Services BDO USA PCTax Senior Manager, Private Client & Family Office ServicesAkron, OH$146,000–$200,000 / yearThe PCS-FOS Senior Manager is responsible for providing exceptional client service and supervising the work products of other professionals on the client relationship team; developing new business and working with the business development and marketing team as opportunities move through the pursuit process; mentoring and developing the interpersonal and technical skills of the other client relationship team members; and responsibly managing the PCS-FOS practice through mitigating risk and managing the financial performance of their respective client portfolio. Facilitates effective discovery meetings with clients; uses open ended questions to identify what their objectives are, what financial information they value for management/decision making and why, as well creating a map of their current internal finance and accounting structure; looks for root causes and does not take information at face value; understands the complexity that can lie behind data.
Office Customer Service Manager Allstate Insurance Agency - Scott TatroOffice Customer Service ManagerAkron, OHRight now, we (Scott Tatro & Associates) are looking for candidates in the Akron/Cuyahoga Falls/Stow and surrounding area to lead a team of insurance professionals and help customers protect their homes, cars, boats. As an Tatro Agency customer service manager, you’ll be leading the team that keeps customers happy and the business running smoothly.
Office Manager Atria Senior Living Group IncOffice ManagerOHManage and direct all accounts receivable and accounts payable functions, including collections. Associate or bachelor's degree in Accounting, Business, Finance, or related field preferred.
Senior Manager - Vendor Management Office (VMO) Deloitte Touche Tohmatsu LtdSenior Manager - Vendor Management Office (VMO)OH$113,100–$208,300 / yearAs a VMO leader, you will shape the future of vendor management through ServiceNow-enabled automation, AI-driven insights, and continuous capability evolution, aligning vendor strategy with enterprise priorities. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Payer Back Office Strategy / Technology / Operations Consultant, Senior Manager PricewaterhouseCoopers LLPPayer Back Office Strategy / Technology / Operations Consultant, Senior ManagerOHExamples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: • Craft and convey clear, impactful and engaging messages that tell a holistic story. This role offers the chance to engage with senior stakeholders, shape innovative solutions, and contribute to a high performing team culture that values inclusivity and excellence.
Software Technical Account Manager II - Cuyahoga County Sheriff's Office AxonSoftware Technical Account Manager II - Cuyahoga County Sheriff's OfficeCleveland, OHIf you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com. Experience in technical account management, customer-facing technical delivery, deployment support, or similar roles (typically 4+ years, though we encourage applicants with varied experience to apply).
Office Manager - Ohio City The Salvation Army Eastern TerritoryOffice Manager - Ohio CityCleveland, OhioFull timeOverview: The Office Manager serves as a key administrative and operational support to the Corps Officer(s), ensuring efficient functioning of the Cleveland Ohio City Corps. This role provides leadership in office operations, facility coordination, staff and volunteer support, communication, and program assistance.
Program Manager I - HR Change Office The PNC Financial Services Group IncProgram Manager I - HR Change OfficeCleveland, OH$55,000–$115,000 / yearIn addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Advisory Senior Manager, Office of the CFO/ Managerial- Real Estate LE0008 Cohen & Co Advisory, LLCAdvisory Senior Manager, Office of the CFO/ Managerial- Real EstateCleveland, OH$120,000–$170,000 / yearFull timeAs a Senior Manager on our Office of the CFO Advisory team, you’ll have the opportunity to partner with leading real estate clients to transform their accounting operations, elevate financial reporting, and empower smarter decision-making. *Base compensation offered to candidates are determined based on factors such as candidate's relevant skillset, experience, licensure, and certifications, as well as job responsibilities, geography, market considerations, and organizational needs.
NewFront Office Mgr. - InterContinental Hotel and Conference Center Cleveland InterContinental Hotels Group PlcFront Office Mgr. - InterContinental Hotel and Conference Center ClevelandCleveland, OHManage all aspects of the front office areas which may include, but is not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Bachelor's degree in Hotel Management/Business Administration, plus 3 years Front Office/Guest Service experience including management experience, or an equivalent combination of education and experience.
Manager Corporate Back Office Support importedManager Corporate Back Office SupportAkron, OhioThis position will manage a group of analysts who support Shared Service like functions in all Financial Planning and Analysis back-office activities such as budgeting and forecasting entry, mid-month and month end analysis, activity pricing, journal entry and controls. - Oversee Corporate capital for Support Groups, facilitating monthly reviews against budget, discussions of emergent needs, and assisting in prioritization to align with the 5 year business plan spend .
Business Officer Manager Luminary HospiceBusiness Officer ManagerRichfield, OHThe Business Office Manager is responsible for coordinating all office activities including clinical records, data entry, maintaining patient records, preparing for all meetings, coordinating all telephone calls and maintaining sufficient office supplies. Responsible for informing staff of any changes, updates, etc., regardingadmissions; discharges, visits, schedules; and clinical meetings as directed by the Program Director, Clinical Director and/or Administrator. .
Office Manager Service Corporation InternationalOffice ManagerAkron, OHEnsures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere. Administers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9's, etc.).
Small Business Lending Manager Northwest Savings BankSmall Business Lending ManagerOH$115,000–$145,000 / yearp>Additionally, the Small Business Lending Manager maintains a proactive portfolio management mindset, monitoring credit quality, concentration risks, and performance trends to support sustainable growth and early risk identification. The role partners closely with internal stakeholders, including Retail Banking, Loan Operations, and Small Business Loan teams, to ensure alignment, transparency, and continuous improvement across the small business lending ecosystem.
Manager, Enterprisewide Business Systems MasterBrand Cabinets IncManager, Enterprisewide Business SystemsCleveland, OHRemoteDuties include acting as a business partner with the manufacturing teams and Digital Technology support resources, as well as working with vendor partners, and ensuring solutions are meeting stakeholder needs while in compliance with corporate Digital Technology guidelines and requirements. Utilize a variety of approaches to elicit and document business, functional, and user requirements, such as leading workshops, writing use cases, elaborating user stories, creating context and process diagrams, and performing stakeholder analysis.
Business Development Manager - Financial Wellness Solutions PNC BankBusiness Development Manager - Financial Wellness SolutionsCleveland, OhioPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
NewBusiness Change Manager Sr, Medicare Sales Support and Strategy Team Elevance HealthBusiness Change Manager Sr, Medicare Sales Support and Strategy TeamSeven Hills, OhioThis role serves as a key contributor to sales enablement tool adoption and change efforts, with a strong focus on creating clear, professional, and effective documentation, communications, presentations, training materials, and other change management assets that drive stakeholder understanding, adoption, and engagement. Develop comprehensive project documentation, executive presentations, business cases, process maps, training materials, communication plans, job aids, and other professional materials to support busPlease be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health.
Business Development Manager DGI Supply CareerBusiness Development ManagerAkron, OhioDUTIES AND RESPONSIBILITIES: Achieving sales and profit goals by developing, qualifying and maintaining a strong pipeline of prospective Integrated Supply (APS) customers in a given geographic market to support revenue and territory growth goals . Strategically cultivate and sustain long-term partnerships with customers and suppliers, engaging stakeholders at all organizational levels—including C-suite executives—to drive mutual value and business growth.
NewIntelisys: Business Development Manager - Ohio Region ScanSource IncIntelisys: Business Development Manager - Ohio RegionOH$114,000–$120,000 / yearResponsibilities include creating a proactive sales function to optimize revenue opportunities and growth from assigned sales partners, on-boarding and stewarding of sales partners, sales of enhanced services, and other opportunities as identified. ESSENTIAL FUNCTIONS: Essential functions include, but are not limited to the following: Achieve monthly/annual targets for assigned Sales Partners quotes, orders submitted, net billings, gross commissions, and gross profits.
Territory Business Manager - Cleveland, OH Organon & CoTerritory Business Manager - Cleveland, OHCleveland, OHRemote$85,000–$144,100 / yearThe Territory Business Manager will work towards achieving and exceeding overall sales initiatives by developing effective relationships and partnering with physicians, working with staff, internal colleagues, and other pertinent parties within a defined territory. Benefits offered in the U.S. include a retirement savings plan, paid vacation and holiday time, paid caregiver/parental and medical leave, and health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans.
Territory Business Manager - Cleveland, OH State of OregonTerritory Business Manager - Cleveland, OHCleveland, PennsylvaniaRemoteThe Territory Business Manager will work towards achieving and exceeding overall sales initiatives by developing effective relationships and partnering with physicians, working with staff, internal colleagues, and other pertinent parties within a defined territory. Benefits offered in the U.S. include a retirement savings plan, paid vacation and holiday time, paid caregiver/parental and medical leave, and health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans.
Branch Manager 3 - E 200th St Office U.S. BankBranch Manager 3 - E 200th St OfficeEuclid, OhioActs as leader for customer experience, provides motivation and direction for the team, expands customer base and promotes and participates in the local market/community to identify the needs and promote U.S. Bank products and services. In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Branch Manager 3 - E 200th St Office U.S. BancorpBranch Manager 3 - E 200th St OfficeEuclid, OH$80,280–$98,120 / yearActs as leader for customer experience, provides motivation and direction for the team, expands customer base and promotes and participates in the local market/community to identify the needs and promote U.S. Bank products and services. In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Senior Relationship Manager - Business Credit First National Bank Of PennsylvaniaSenior Relationship Manager - Business CreditCleveland, OhioSupports the lending activities by approving or rejecting loans within lending authority, performing tasks to use lending authority including all appropriate types of credit while maintaining the bank's credit quality and culture. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B.
Business Banking Virtual Relationship Manager KeyCorpBusiness Banking Virtual Relationship ManagerOHRemote$27.40–$41.83 / hourThey effectively manage the client relationship by selling and promoting a broad array of financial products and services, providing pertinent financial information to clients and identifying/referring cross-marketing opportunities to meet the clients' need and become their trusted advisor. General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Business Development Manager (Cleveland, OH) Express Services, Inc.Business Development Manager (Cleveland, OH)Cleveland, OHBacked by the resources of an international staffing leader, SRG combines local ownership with industry specialization to deliver workforce solutions for our clients and career opportunities for our candidates. Our mission is to professionally market and provide quality human resource solutions through an international franchising network-benefiting our associates, clients, franchisees, corporate staff, shareholders, and the communities we serve.
Tax Manager, Business Tax Services Cohen & Co AdvisoryTax Manager, Business Tax ServicesAkron, Ohio$85,000–$155,000 / yearEstimated Base Range: $85,000 - 155,000**Base compensation offered to candidates are determined based on factors such as candidate's relevant skillset, experience, licensure, and certifications, as well as job responsibilities, geography, market considerations, and organizational needs. As a Manager on our Closely Held Tax team, you’ll manage tax planning and compliance for closely held businesses, guide clients through complex transactions, and lead teams to success.
Business Analytics Manager - Marketing & Customer Analytics The PNC Financial Services Group IncBusiness Analytics Manager - Marketing & Customer AnalyticsCleveland, OH$100,100–$204,490 / yearIn addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Business Banking Relationship Mgr. I Fifth Third BancorpBusiness Banking Relationship Mgr. ICleveland, OH$54,400–$111,500 / yearExpand a book of business as a trusted advisor for clients and prospects; collaborate with FCMs and a team of product partners utilizing the One Bank Sales Cycle to understand the clients' and prospects' holistic business needs. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Specialty Business Manager, Derm - Cleveland, OH Takeda Pharmaceutical Co LtdSpecialty Business Manager, Derm - Cleveland, OHCleveland, OHRemote$63.51–$87.31 / hourEstablish professional working relationships with Health Care Providers decision makers, support staff, and other stakeholders within assigned customers, to support the safe and effective use of the company's products - through developing and applying clinical and business expertise, and effective selling skills. Develop and deliver a targeted sales message to HCPs to support patients' safe and effective use of assigned product based on accurate clinical information, utilizing approved marketing materials and medical reprints, and discuss therapeutic strategies to inform and educate decision makers.
Specialty Business Manager, Derm - Cleveland W, OH Takeda Pharmaceutical Co LtdSpecialty Business Manager, Derm - Cleveland W, OHCleveland, OHRemote$63.51–$87.31 / hourEstablish professional working relationships with Health Care Providers decision makers, support staff, and other stakeholders within assigned customers, to support the safe and effective use of the company's products - through developing and applying clinical and business expertise, and effective selling skills. Develop and deliver a targeted sales message to HCPs to support patients' safe and effective use of assigned product based on accurate clinical information, utilizing approved marketing materials and medical reprints, and discuss therapeutic strategies to inform and educate decision makers.
Relationship Manager I - Business Banking PNC BankRelationship Manager I - Business BankingAkron, OhioIn addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.