Hospice Business Office Manager Care InitiativesHospice Business Office ManagerMuscatine, IAWhat it takes to become a Business Office Manager (BOM) with Care Initiatives Hospice: Experience with Accounts Receivable (AR), Accounts Payable (AP), Medicare, Medicaid, private insurance billing, and collections. Are you a compassionate healthcare office manager seeking to make a profound impact in the lives of patients during their final stages?
Business Office Manager Addington Place of MuscatineBusiness Office ManagerMuscatine, IA$2,022–$2,026Rooted in our Pillars of Excellence, Arvum creates purpose-driven environments where seniors are supported with compassion and where Team Members find meaningful work, strong culture, and continuous opportunities to grow. Arvum Senior Living proudly manages Assisted Living and Memory Care communities across 8 different states, representing over 2,000 units throughout the Gulf Coast and Midwest region.
Business Office Assistant PACS Group IncBusiness Office AssistantPine Creek, ILThis role is primarily focused on billing - ensuring accurate, compliant, and efficient processing of resident charges, insurance claims, and related financial tasks that support the smooth operation of our community. In this billing-focused role, you'll play a critical part in keeping our community financially healthy so we can continue providing excellent care to our residents.
Senior Manager - Vendor Management Office (VMO) Deloitte Touche Tohmatsu LtdSenior Manager - Vendor Management Office (VMO)Davenport, IA$113,100–$208,300 / yearAs a VMO leader, you will shape the future of vendor management through ServiceNow-enabled automation, AI-driven insights, and continuous capability evolution, aligning vendor strategy with enterprise priorities. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Office Specialist - Business Training Center Black Hawk College of MolineOffice Specialist - Business Training CenterMoline, ILDuties, Accountabilities, & Working Relationships DESCRIPTION OF ESSENTIAL DUTIES : Performs accounting functions for the Business Training Center including but not limited to: accounts payable/receivable, determining cost/revenue ratios, making and reporting P-Card purchases, preparing bank deposits, performing cashiering duties, preparing purchase requisitions, invoices, maintaining petty cash funds, and performing month end balancing. 1.Performs accounting functions for the Business Training Center including but not limited to: accounts payable/receivable, determining cost/revenue ratios, making and reporting P-Card purchases, preparing bank deposits, performing cashiering duties, preparing purchase requisitions, invoices, maintaining petty cash funds, and performing month end balancing.
Territory Business Manager, Rare Disease - Quad Cities, IA Alkermes PlcTerritory Business Manager, Rare Disease - Quad Cities, IADavenport, IAIn 2024 and 2025, we were certified as a Great Place to Work in the U.S. and named one of Massachusetts' Top Places to Work by the Boston Globe, a Best Place to Work in Greater Cincinnati by the Cincinnati Business Courier and recognized as a Best Place to Work in BioPharma by Fortune Magazine. The TBM will demonstrate an ability to work productively with individuals in related positions including but not limited to other representatives, Field Reimbursement Managers, National Account Directors, Nurse Care Navigators and headquarters personnel.
Store Manager Davenport Guitar CenterStore Manager DavenportDavenport, IAFull timeA few special characteristics that make our Store Managers successful: Master of your Business: Understands how the business works including key business drivers, important company strategies, competition, and financial data impacting the department/organization. Our Store Managers oversee and direct the delivery of products, services or functions at group, regional or divisional levels of organizations all while creating and nurturing our culture of integrity, inclusion, musical passion, and respect.
NewFront Office Coordinator Silvis, IL Athletico LtdFront Office Coordinator Silvis, ILSilvis, ILPhysical Demands: Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding. Position Summary: The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance.
NewFront Office Coordinator - Silvis, IL Athletico Physical TherapyFront Office Coordinator - Silvis, ILSilvis, IllinoisFull timeAbility to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding. The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance.
Account Manager - Quad Cities Ryerson IncAccount Manager - Quad CitiesDavenport, IA$68,000–$102,000 / yearQuickly builds strong relationships with contacts at all levels across a variety of functions within customer organizations but especially with purchasing decision makers; develops customer trust and confidence in Ryerson and its representatives. As an Outside Sales Account Manager at Central Steel & Wire, you will play a pivotal role in maintaining and expanding our transactional business with both current and past customers within your designated marketplace.
NewTechnology Designer | Chicago, IL - Naperville Office IMEG CorpTechnology Designer | Chicago, IL - Naperville OfficeRock Island, IL$86,000–$120,000 / yearWork within the project's monetary budget, train, mentor, and collaborate with cross-functional teams to meet project goals and client expectations, identify potential project problems and seek advice from the Project Manager, and oversee projects through bidding and construction administration phase. Strong technical and analytical skills including proficiency of principles relating to electrical voltage and current, digital and analog signals, basic IT networking topologies and protocols, as it relates to electrical low-voltage systems design for buildings.
Hotel General Manager (GM) Holiday Inn Express MolineHotel General Manager (GM)Moline, ILFull timeQualifications & Requirements:5+ years of hotel management experience (degree in Hospitality or Business preferred)Proven ability to supervise, coach, and motivate teams of up to 50 employeesFlexible availability including nights, weekends, and on call for emergenciesExcellent analytical, organizational, and problem-solving skillsMust be able to understand mathematical concepts, including basic math, budgeting, profit/loss concepts, percentages, and variances. Valid driver's license with ability to be insured by the companyProficiency with Microsoft Office and brand-specific hotel management platforms Ready to Lead?
Anaplan Manager Deloitte Touche Tohmatsu LtdAnaplan ManagerDavenport, IA$137,700–$229,500 / yearThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. In an increasingly challenging environment marked by disruptive tech like AI, market uncertainty, and regulatory change, finance and global business services leaders recognize the opportunity to better serve the enterprise, shareholders, customers, and regulators.
Exterior Zone Manager - Landscaping & Snow Removal KellermeyerExterior Zone Manager - Landscaping & Snow RemovalDavenport, IA$68,000–$70,000 / yearFull timeLandscaping & Snow Removal experience in the New York area including understanding regional plants, maintenance service types, keen eye for quality inspections of properties, has enhancement experience. Complete daily report on activities (i.e. sites visited, contacts made, issues handled, site inspection forms completed, etc.) and submit to Regional Zone Manager.
NewTechnical Accounting Manager, Controllership DeloitteTechnical Accounting Manager, ControllershipDavenport, IA$97,600–$179,900 / yearAs a Specialist Manager, Technical Accounting on the Technical Accounting team, you will be responsible for: Review complex arrangements involving revenue, leases, investments, consolidation, joint ventures, and other topics to identify accounting issues and determine the appropriate accounting treatment in accordance with US GAAP. Support discussion with business leadership, Office of General Counsel, Quality Risk Management, Finance Business Partners, and consultation with National Office Partners, Principals, Managing Directors on complex accounting issues.
Area Supervisor/Department Manager Ross Dress for LessArea Supervisor/Department ManagerMoline, IllinoisUnderstands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement, and heightened Loss Prevention awareness. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 7 distribution centers nationwide.
Account Manager Liberty Diversified InternationalAccount ManagerRock Island, IL$100,000–$150,000 / yearComprised of multiple companies with headquarters in New Hope, Minnesota, Liberty Diversified International (LDI) is a privately held company employing more than 1,900 individuals across our manufacturing facilities, production facilities and core business operations in Minnesota, Iowa, Nebraska, Illinois, Mississippi, Texas, Arizona, California, and Mexico. Our business-to-business Account Managers deliver a go-to-market strategy that helps our customers expand their offerings, achieve cost savings, and deliver margin improvement and profitability for LDI, while maintaining long-term customer relationships.
NewSpecialist Manager, Engagement Matters DeloitteSpecialist Manager, Engagement MattersDavenport, IA$93,000–$171,300 / yearAs a Specialist Manager, Engagement Matters on the Engagement Consultation team, you will be responsible for: Analyzing proposed client services and relationships against applicable auditor independence requirements and evaluating potential independence risks, including navigating the nuances and complexities of client structures, affiliate relationships, and emerging technology-enabled capabilities, with the ability to apply new requirements on the fly as the regulatory landscape evolves. The Engagement Consultation team within Independence & Conflicts Network (ICN) performs a critical consultation and risk-management function for the Deloitte US Firms, protecting Deloitte from conflicts of interest and keeping the Deloitte US Firms independent, objective, and impartial, in fact and appearance, when providing services to attest/audit clients and their affiliates.
NewTax Manager - Banking & Capital Markets DeloitteTax Manager - Banking & Capital MarketsDavenport, IA$100,350–$205,000 / yearAt Deloitte Tax LLP, our Business Tax Services team is a dynamic team with professionals of varying backgrounds and provides expertise to clients to gain a competitive advantage by integrating tax strategy into their business operations while working within the confines of their individual risk profiles. Our spectrum of business tax services is relevant for public and private companies and range from tax planning to tax compliance, controversy and risk management, specialized services including research and development, government incentives, and tax management consulting.
Regional HSE Manager Dover CorporationRegional HSE ManagerRock Island, IL$110,000–$128,000 / yearOur strong Company portfolio is comprised of long products and services offered under Cook Compression, Cook Mechanical Field Services, Waukesha Bearings, Waukesha Magnetic Bearings, Inpro/Seal, Bearings Plus, and FW Murphy Production Controls. Dover Precision Components is hiring a Regional Health, Safety, and Environment (HSE) Manager to serve 3 manufacturing sites: Rock Island, IL (product: Inpro/Seal), Jeffersonville, IN (product: Cook Compression), and Antigo, WI (product: Waukesha Bearings).
Account Manager - Commercial Lines Hub International InsuranceAccount Manager - Commercial LinesDavenport, IowaHUB’s Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients.
Account Manager - Commercial Lines Hub International LtdAccount Manager - Commercial LinesDavenport, IAHUB's Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients.
Route Service Manager - UniFirst (Milan, IL) UniFirst CorpRoute Service Manager - UniFirst (Milan, IL)Milan, ILThe Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
Project Manager Mechanical Engineering MSA Professional Services IncProject Manager Mechanical EngineeringBettendorf, IA$99,800–$159,800 / yearEligible employees also receive a comprehensive benefits package, including: Employee Stock Ownership Plan (ESOP) - As a 100% employee-owned company, eligible employees receive company shares at no cost. We are seeking a Project Manager - Mechanical Engineering with experience in HVAC systems design, project management, and client coordination to lead projects from pursuit through closeout.
Yankee Candle - 2nd Assistant Store Manager - Davenport, IA Newell Brands IncYankee Candle - 2nd Assistant Store Manager - Davenport, IADavenport, IANewell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer's, Oster, NUK, Spontex and Campingaz. Alternate Locations: Newell Brands is a leading consumer products company with a portfolio of iconic brands like Graco, Coleman, Oster, Rubbermaid, Sharpie and Yankee Candle - and 24,000 talented teammates around the world.
Assistant Fitness Manager ES FitnessAssistant Fitness ManagerDavenport, Iowa$18–$20 / hourAs an Assistant Fitness Manager, you will primarily focus on conducting welcome workouts with new members, guiding them through their initial fitness experiences at our gym, and helping them get started with a personal training program. Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system.
Assistant General Manager ES FitnessAssistant General ManagerDavenport, Iowa$18–$20 / hourAbility to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system. Focus on selling club memberships, individual memberships, fitness services, products, and programs to meet or exceed sales goals.
Senior Project Manager / Iowa Market Sector Leader Stanley Consultants IncSenior Project Manager / Iowa Market Sector LeaderMuscatine, IAWhile leading the successful delivery of municipal, utility, and industrial water and wastewater projects, you will also play a key role in expanding client relationships, influencing market strategy, identifying new service opportunities, and helping grow our team. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Account Manager - State Farm Agent Team Member Justin Cook - State Farm AgentAccount Manager - State Farm Agent Team MemberAledo, IL$35,000–$45,000 / yearFull timeROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for Justin Cook - State Farm Agent, you are vital to our daily business operations and customers’ success. Each year, we support more than 100 organizations, ranging from local charities to youth sports teams, all with the goal of strengthening the communities we serve.
Veterinary Practice Manager Veterinary Practice Partners LLCVeterinary Practice ManagerBettendorf, IA$55,000–$75,000 / yearLeadership and Infrastructure Support: Dedicated Training: Through our partnership with Veterinary Practice Partners (VPP), you'll have access to dedicated leadership development opportunities to further strengthen your leadership and decision-making skills. This role is ideal for someone who thrives at the intersection of leadership and operational excellence, and who takes pride in creating an environment where veterinarians and staff can do their best work to provide animals with the care they deserve.
Commercial Insurance Account Manager - Trucking Insurance Office of AmericaCommercial Insurance Account Manager - TruckingDavenport, IARemote$70,000–$90,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Account Manager - Commercial Insurance (Construction / Contractors) Insurance Office of AmericaAccount Manager - Commercial Insurance (Construction / Contractors)Davenport, IARemote$65,000–$80,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Manager , Audit & Assurance Growth Deloitte Touche Tohmatsu LtdManager , Audit & Assurance GrowthDavenport, IA$84,300–$173,300 / yearYou will also help to drive a growth culture mentality within the A&A practice via meeting with and presenting to partners and staff as well as training them on tools, creating reports as needed, and building and maintaining knowledge of your assigned industry(ies) and geography(ies). Be a trusted advisor to the office and growth leaders in your market(s) and serve as a champion of Deloitte's Green Dot mindset by bringing insights, leading practices, and creative thinking to support them in their growth efforts.
Traveling Sales Manager Milan Laser IncTraveling Sales ManagerMilan, ILPosition Summary: As a Traveling Clinic Manager, you will support operations across Milans 400+ clinic locations, stepping in as the acting Clinic Manager during critical coverage needs. You will lead client consultations, drive revenue through personalized treatment plans, and support clinic teams to maintain strong performance and a seamless client experience.
Sales Manager FCX PerformanceSales ManagerDavenport, IowaRemoteFounded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Corrosion Fluid Products/an FCX Performance/Applied Industrial Technologies Company company is the premier distributor of highly engineered products and lifecycle services to OEM customers across diverse industrial and process end markets.
General Manager in Training - Retail Love's Travel Stops & Country StoresGeneral Manager in Training - RetailAtkinson, IL$24.89–$34.85 / hourWith nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. + Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
Tax Manager - Insurance Tax Deloitte Touche Tohmatsu LtdTax Manager - Insurance TaxDavenport, IA$100,350–$205,000 / yearOverseeing complex federal tax compliance and consulting projects requiring tax analysis for a variety of entities and their affiliates and ensuring the integrity of tax results using technology solutions, as well as supporting the development and implementation of tax strategies and planning opportunities. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Talent Manager, Contract Finance And Accounting - Davenport, IA Robert Half InternationalTalent Manager, Contract Finance And Accounting - Davenport, IADavenport, IAPERFORMANCE = REWARD - We offer exceptional earning potential and a competitive benefits package, including a base salary and bonus pay (for talent professional positions), group health insurance benefits (medical, vision, dental), flexible spending and health savings accounts, life and accident insurance, adoption, surrogacy and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. OUTSTANDING CORPORATE RESPONSIBILITY - We believe in an "Ethics First" philosophy, which means we are committed to social responsibility, promoting inclusion in the workplace, and actively participating in communities where we live and work.
Manager Enterprise Applications MSA Professional Services IncManager Enterprise ApplicationsBettendorf, IA$112,000–$179,500 / yearThis role oversees the Microsoft business applications ecosystem, including Dynamics 365 Finance & Operations, Customer Engagement, and Power BI, while partnering closely with leaders, stakeholders, vendors, and IT team members across the organization. Reporting to the Chief Information Officer, this role plays a key part in shaping secure, scalable, and effective technology solutions that support MSA's business operations, financial systems, reporting needs, and long-term growth.
NewManager, Appeals-Alight Leave Solutions alightManager, Appeals-Alight Leave SolutionsIllinois City, ILPay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship.
Traffic Control Manager U-HaulTraffic Control ManagerDavenport, IAHire, mentor and lead a team of reservation managers that support your markets' distribution strategy while providing outstanding customer service and problem-solving abilities to customers U-Haul dealerships and field team members. Work with rate analysts at U-Haul corporate offices and other traffic control managers on balancing inventory to help increase gross revenue managing equipment pricing that will maximize the servicing of more customers.
Front Desk Manager Home 2 Suites BettendorfFront Desk ManagerBettendorf, IAFull timeThe ideal candidate must have previous front office supervisory experience (2+ years preferred), and will work closely with the General Manager to oversee all aspects of front desk operations. To learn more about working with the Holiday Inn Express & Suites and Frontier Hospitality Group, check out our website: www.frontierhg.com
Assistant City Manager City of Rock IslandAssistant City ManagerRock Island, IL$86,023–$133,451 / yearA Masters Degree in business administration, public administration, planning or related field is strongly preferred; or any equivalent combination of training and experience that provides the following knowledge, abilities, and skills: Knowledge of municipal government functions and public administration or business administration, as well as research techniques. The City of Rock Island offers a wide range of competitive benefits including personal leave, paid holidays, accumulated sick leave, paid vacation, longevity pay, health, dental & vision, employee discounts, pensions, bereavement pay, workers compensation, disability insurance and optional life insurance plans.
Technical Accounting & Reporting - SEC Reporting Operate Senior Manager Deloitte Touche Tohmatsu LtdTechnical Accounting & Reporting - SEC Reporting Operate Senior ManagerDavenport, IA$134,475–$269,875 / yearWe bring together the diverse skills and industry experience of our people, leading-edge technology, and a global network to deliver high-quality audits of financial statements and internal controls over financial reporting, along with assurance reports and valuable advice and insights across the corporate reporting landscape. Strong knowledge of SEC reporting with experience as a SEC reporting director or manager or equivalent position; 3+ years of direct SEC experience plus 5+ years of public accounting or equivalent experience, ideally within a public accounting and/or advisory environment.
Project Manager Transportation MSA Professional Services IncProject Manager TransportationBettendorf, IA$79,000–$126,500 / yearYou will lead field operations, oversee construction layout and staking activities, manage project communication, and collaborate closely with Iowa DOT, contractors, project teams, and the public. Eligible employees also receive a comprehensive benefits package, including: Compensation Range: $79,000 -$126,500 annually plus overtime pay eligible (commensurate with experience).
Kids Club Manager ES FitnessKids Club ManagerDavenport, Iowa$17–$18 / hourReporting directly to the Operations Manager, the Kids Club Manager will excel in communication with children, parents, and fellow staff members, backed by prior experience in Kids Club management. Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system.
Operations Manager ES FitnessOperations ManagerDavenport, IowaPassionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses. Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
Fitness Manager ES FitnessFitness ManagerDavenport, IowaReporting to the District Fitness Manager, the Fitness Manager will spend time in the club working on the floor, setting appointments, and building relationships with the members while selling training packages and developing their team of personal trainers to do the same. Achieve sales targets month-over-month, driving membership growth, and ensuring the team meets or exceeds set goals for new personal training agreements, client retention, and overall revenue generation.
General Manager ES FitnessGeneral ManagerDavenport, Iowa$65,000–$70,000 / yearAbility to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system. Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
NewAssistant Operations Manager SBM Management Services LPAssistant Operations ManagerDavenport, IA$60,000–$70,000 / yearThe Assistant Operations Manager (MIT) will be responsible for assisting with coordinating and directing operations necessary to carry out contractual responsibilities between SBM and customers including all necessary planning, supervision, budgeting, vendor and supply contact, customer relations and other high level managerial or supervisor responsibilities. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems.