Westlake Village, CA30+ days ago
Experience working with: FreeSWITCH and SIP protocols Zoom, ZenDesk, Five9, CallMiner or similar communication platforms Cloud infrastructure (AWS preferred) DevOps pipelines and Git-based workflows Knowledge of: Networking protocols (SIP, RTP, TCP/IP, DTMF, QoS) NoSQL databases (MongoDB) Container orchestration (Kubernetes), Docker Infrastructure as code (Chef, AWS CDK, Troposphere) Authentication protocols (OAuth2) Familiarity with Agile and SCRUM methodologies Strong communication and collaboration skills, with a demonstrated ability to work across teams and drive results. Nice to Haves: Experience with FreeSWITCH module development or customization Familiarity with packet analysis tools (e.g., Wireshark) Prior experience with SMS, contact center, or CRM integrations Linux systems administration and scripting with Bash/Python Background in speech analytics, AI-driven call classification, or real-time transcription Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home.