Staten Island, NY30+ days ago
Cross train in all positions within branch and perform any operations duties, as needed, during peak periods or to maintain coverage Work closely with Assistant Branch Manager and delegate daily operations duties when out developing business for the branch Continually seek ways to improve branch operations and productivity to meet established goals Partner with Assistant Branch Manager to ensure daily branch operations are being conducted in accordance with all applicable laws, regulations and guidelines: Monitor customer transactions, complete daily proofing of all branch-related areas, review daily reports of customers activity and complete any paperwork as required for Compliance and Bank Secrecy Act (BSA) purposes Ensure dual control procedures are enforced at all times Monitor procedures involving non-deposit products, such as wealth management and retirement planning investments, to ensure compliance within these areas Complete periodic internal branch audits Ensure all branch security procedures are being followed appropriately and effectively Ensure compliance with all relevant Bank policies and procedures Partner with Assistant Branch Manager to coach and mentor staff: Train and develop staff toward procedural compliance, goal achievement and exceptional customer service Clearly communicate expectations of job performance and hold staff accountable for performing against expectations and goals Actively participate in performance management process for staff, including providing ongoing coaching and feedback, completing performance evaluations and proactively addressing performance issues In partnership with Human Resources, manage the hiring, training and retention of staff. Maintain clear and open communication between branch management and staff: Actively listen to staff when they raise questions or concerns Attend management meetings to obtain information on new products and services, new/current policies and procedures, lessons learned from other branches and other information sharing practices In collaboration with Assistant Branch Manager, cascade important information to staff members in a timely manner (e.g., during team meetings) Regular involvement in community-based organizations to support local businesses, increase Northfield's presence in the area and to network and potentially expand potential customer base Represent Northfield at community-based luncheons, dinners and special events, as necessary Volunteer with community-based organizations as a representative of the Bank Will require routine travel throughout defined market for business calls, business meetings and training.