| Wage/Hr: | $30.00 | Hours/Week: | 20 | MinimumAnswers questions regarding water service and billing from new water signees, current customers, title companies, and others, over the phone and face to face; Meets with and obtains the required information necessary for signing a new account, includes checking for a previous bad debt or balance on another account, collects the deposit that is required, enters information into computer system and assigns appropriate billing and rate code, calculates and makes adjustment to account if account is a Flat Rate or obtains a move in read if the account is Metered., orders water on by contacting service shop and completing a service order when water is off; Knowledge of City-County Ordinance; ensuring new contracts are in compliance; Updates accounts for Move In and Move Out putting account Back to Owner when appropriate, coordinating with the title companies on final bill amounts and change in ownership, makes appropriate adjustments on Flat Rate accounts and obtains and enters the Final Read on Metered Accounts; Updates Premise Change spreadsheet for Active and Inactive accounts, indicating the flat rate charge and the sprinkling square footage; Monitors the BSB Water email account as well as own, responding appropriately; Reviews the Daily Service Order report, ensuring the correct service order type, turn on or turn off date and adjustment to account if needed was made; Enters ACH (direct pay from checking account) information that is received from new signees and current customers into computer system, notes account with date of receipt of information or cancellation of ACH; Posts any NSF checks and ACH returns received from bank during the month back to appropriate account along with service fee, noting the account, calling the account holder for payment and sending information to account holder about the ACH if needed, updates the Non-Sufficient Fund spreadsheet with information; Enters deposits receipted for day on the Deposit spreadsheet; Orders water shut off for new customer's failing to complete water contract and or provide deposit, as well as current customers calling to have their water shut off by contacting service shop and completing service order for service shop; Prints the Daily Adjustment report from Utility billing and enters the appropriate adjustment amounts for debits and credits in Meter and Flat Rate section of Consumer Journal spreadsheet; Backs up Front Counter position when person is off, includes doing the daily deposit, waiting on customers paying at front counter, opening mail, running batch tapes for cash receipted and posting batches of cash receipted; Reviews the Deposit report weekly and monthly to be sure deposit amounts match between Utility Billing and Consumer Journal; Reviews the Credit Balance report monthly for balances over 30, 60 and 90 days, transferring to a different account when the ownership is the same or requesting a refund; Reviews the Deposit spreadsheet monthly for deposits that are a year old, applying deposit and interest back to the account after a year of good payment history, sends the Last Ten report from Utility Billing transactions to customer, highlighting the application of deposit and interest to their account; Reviews several Reminder Code reports monthly; New Customer, Back to Owner, Final Reads, and others, determining action needed; reminder code removed, follow up with customer, notice to customer, meter read obtained; Reviews monthly, Flat Rate Past Due report for accounts over 90 days, calling customer for payment in full or to set up payment arrangement, account handed off to Credit Specialist for further collection procedures when customer does not respond; Attends meetings, conferences and workshops as requested and authorized; Performs related work as required. Good knowledge of water utility billing policies, practices, and procedures; Good knowledge of office and telephone etiquette; Good math skills, including proration with ability to make proper calculations quickly and with little or no supervision; Good knowledge of office terminology, procedures and equipment; Good knowledge of the principles and practices of accounting in a public utility; Good knowledge of financial office procedures and practices; Ability to make decisions in accordance with established policies and procedures; Ability to independently solve problems within assigned areas of responsibility; Ability to handle confidential financial information with tact and discretion; Ability to establish and maintain effective working relationships with other City-County employees, department heads, and other supervisory personnel; Ability to communicate well with public, supervisor and other water utility employees, both orally and in writing, using both technical and non-technical language; Ability to prepare accurate and reliable accounting reports; Ability to keyboard timely and efficiently. |