li>Coordinate directly with customers and contracted haulers; Choose best haul solution for each order - Maintain productive and professional relationships with haulers - Utilize, maintain and update hauler directory - Attract new haulers to ensure division has access to the adequate number of trucks - Dispatch trucks, track performance in real time; monitor demand, utilization, and capacity while prioritization work distribution - Identify optimization and backhaul opportunities - Coordinate hauler schedule commitments; Monitor reliability/performance; Track overall customer and hauler satisfaction - Document and record all customer/hauler complaints in the system - Forecast future haul needs (i.e. next 2 weeks) - Process the documentation that accompanies the movement of freight. Order-Taking & Customer Service: - Customers' first telephone point of contact for questions, order, pickup and delivery needs, freight status, complaints, and problem resolution - Ask for additional business from customers and provide leads to sales for potential new opportunities - Enter complete/accurate customer order details into information systems - Proactively seek customer feedback to identify areas of improvement and trends in all operations; communicate ideas and solutions to team - Communicate with Sales, Operations, and contracted haul companies - Perform administrative functions necessary for daily operations including, but not limited to, entering and processing non ticketed haul paperwork, report creation, filing, answering phones, copying and perform other duties as required.