UNKNOWN

FEED

The primary responsibility of this role is to serve as a principal technical SME for inbound and outbound IVR capabilities, helping shape the direction of customer voice automation and contact center solutions across the enterprise. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve.

How do we create some of the most advanced, reliable and safe vehicles? It starts with our manufacturing principles and management philosophy. We’re always looking for ways to improve our operations, always challenging ourselves to innovate, always looking to collaborate, always improving each day in everything we do.

Toyota Motor Corp

Software Engineer - IVR Lead

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You will own design, build, and optimization of Connect instances that leverage the latest capabilities—omnichannel routing, generative-AI self-service, and real-time analytics—to deliver best-in-class customer experiences. Company Overview: One Park Financial (OPF) is a leading Financial Technology company dedicated to empowering small businesses by connecting them with flexible financing and funding options.

One Park Financial

AWS Connect Engineer

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Required experience: Moderate level experience in call center routing technologies, voice over IP technologies, Security/firewalls, Networking (routing, switching, distribution, core and access layers) and IT infrastructure (storage, backup, computing, server virtualization and etc.). The Data Centre Remote Field Service Engineer (L2) is a developing engineering role, operating in region and is responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.

HOUR

NTT DATA means Business
 
NTT DATA is your Innovation Partner anywhere around the world. With business operations in more than 50 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development, business process and IT outsourcing, to cloud-based solutions.
 
NTT DATA Americas' Strategic Staffing group provides our clients with top notch technical talent to augment their core IT staff. Our approach is customer centric, partnering to assist you in achieving your strategic goals and IT initiatives. We get to know your company’s culture and the type of technical staff that thrive within your organization. We understand your specific technical and business requirements, timing, and budget.
<ul>
 <li>NTT DATA is part of the NTT Group – a Fortune 31 Global IT & Telecom services company. </li>
<li> NTT Group one of the largest Telecommunications Companies in the world.</li>
<li> NTT DATA is ranked in the top 10 largest global IT services provider in the world.</li></ul>
Collectively, the integrated company generates $16B in annual revenues with over 130,000 employees across 50 countries
Visit <a href="http://americas.nttdata.com/" target="_blank">www.nttdata.com/americas</a> to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a range of businesses and government agencies.

NTT DATA

Data Centre Remote Field Service Engineer (L2)

The Data Centre Remote Field Service Engineer (L2) is a developing engineering role, operating in region and is responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Moderate level experience in call center routing technologies, voice over IP technologies, Security/firewalls, Networking (routing, switching, distribution, core and access layers) and IT infrastructure (storage, backup, computing, server virtualization and etc.).

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Experience with one or multiple Cisco, Avaya or Oracle voice platforms including Cisco Unified Communications Manager (CUCM), Cisco Unity, Cisco Unified Border Element (CUBE), Oracle Session Border Controller (SBC) and Avaya Aura Application Server. Our customer, the Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations.

YEAR

SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are a team of 26,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

Leidos Holdings Inc

Enterprise Voice Engineer III

Required experience: Entry level experience in call center routing technologies, voice over IP technologies, Security/firewalls, Networking (routing, switching, distribution, core and access layers) and IT infrastructure (storage, backup, computing, server virtualization and etc.). The Data Centre Remote Field Service Engineer (L1) is an entry level engineering role, operating in region and responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.

Data Centre Remote Field Service Engineer (L1)

Entry level experience in call center routing technologies, voice over IP technologies, Security/firewalls, Networking (routing, switching, distribution, core and access layers) and IT infrastructure (storage, backup, computing, server virtualization and etc.). The Data Centre Remote Field Service Engineer (L1) is an entry level engineering role, operating in region and responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.

Clear verbal and written communication skills, ability to explain technical issues to non-technical users and collaborate with network teams, application teams and business stakeholders. Avaya ACD experience preferred but at least one ACD platform experience required including understanding of ACD platform components, call routing logic and call flow configuration and debugging.

Lumen Solutions Group, Inc.

Call Center Engineer (ACD Specialist)

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FULL_TIME

The Network Engineer will work as part of a collaborative, multidisciplinary team providing technical subject matter expertise in network engineering, telecommunications, and communications modeling. This position will design, integrate, deploy, and support secure enterprise and field communications environments encompassing voice, video, data, LAN/WAN, RF communications, and other network technologies.

Markon

Expert Network Engineer

[AW]-iCims

Markon Solutions

Demonstrated experience or familiarity with conducting vulnerability assessments of Voice over IP (VoIP) and teleconferencing security including SIP/H.323 protocols, IP-PBX systems (Cisco, Avaya), video conferencing platforms (Zoom, Teams, Webex), and security controls (SRTP encryption, authentication, access controls). The employees supporting our customers deliver unique, high-value mission solutions while effectively leverage the technological expertise of our valued workforce to meet critical mission requirements in the areas of Data Analytics and Software Development, Engineering, Targeting and Analysis, Operations, Training, and Cyber Operations.

GCI, Inc.

Cyber Exploiter/Vulnerability Assessment Engineer (TS/SCI with Poly Required)

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Understanding of Software-Defined Networking (SDN), SD-WAN, container networking, virtualization platforms, and/or other cloud focused network technologies.

General Dynamics Information Technology solves our customers’ challenges through future-focused technology and services, ingenuity and deep mission-knowledge. Partnering with government, defense, the intelligence community, industry leaders and cutting-edge technology companies, we deliver solutions that make a difference – helping our customers to advance mission performance, transform operations and discover opportunities to build a better future.

 Headquartered in Fairfax, Va., with major offices worldwide, General Dynamics IT and General Dynamics Mission Systems form the Information Systems and Technology (IS&T) business group of General Dynamics. IS&T and the Aerospace, Combat Systems and Marine Systems groups form General Dynamics Corp.

General Dynamics Information Technology

Network Engineer

NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. The Dedicated Support Engineer (DSE) is a technical expert within NICE's Technical Support organization, responsible for delivering proactive, and reactive support to large enterprise customers.

NICE Systems

Dedicated Support Engineer

Care.com is designed to meet the evolving needs of today''s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. We are modernizing our AWS Connect Consumer platform to make it AI-first, with better reporting, tighter control of our data, AI-assisted self-service, and a seamless experience across phone, SMS and chat.

Care is a global need without geographic or demographic boundaries. At some point, every person and every family will have care needs, be it for children, seniors, pets or even homes. Our mission is to improve the lives of families and caregivers by helping them connect in a reliable and easy way. Our solutions help families make informed decisions in one of the most important and highly considered aspects of their family life: finding and managing quality care for their loved ones. In providing families a comprehensive marketplace for care, we are also building the largest global destination for quality caregivers to find fulfilling employment and career opportunities. We strive to help our members - families and caregivers - pursue their passions and fulfill the basic human need of caring for each other.

Founder and CEO Sheila Lirio Marcelo wanted to transform the way families and businesses around the world address their care needs. Care.com launched in the U.S. in 2007 and today, we are the world's largest online marketplace for finding and managing family care, with more than 30.8 million members, spanning over 20 countries.

Care.com's premise is simple: Our consumer matching solutions allow families to search for, qualify, vet, connect with, and ultimately select caregivers in a low-cost, reliable and easy way. Our platform also provides caregivers with solutions to create personal profiles, describe their unique skills and experience, and otherwise differentiate themselves in a highly fragmented marketplace.

We understand that care is an exceptionally personal matter and impacts the most important aspect of families' lives which is why we provide an array of services and resources to help families make safer and more informed hiring decisions. The Care.com Safety Center offers a comprehensive Safety Guide, which details numerous tools, resources and tips to assist families through the search and hiring process. Through third-parties, we also offer three tiers of background checks which vary in comprehensiveness.

Care.com's global footprint began to expand in 2012 when we launched in the UK and Canada, followed by the acquisition of Berlin-based Besser Betreut, the largest online care portal in Europe. In every territory in which we operate, the fundamental service remains the same but is tailored to meet the unique cultural needs of its membership.

As Care.com has grown, so has the scope of the products and services we offer. Our consumer payments solutions enable families to not only electronically pay a caregiver but also subscribe for tax preparation services through our Care.com HomePay product. We have also expanded our marketplace beyond the direct family-to-caregiver interaction. We currently serve employers by providing access to our platform to more than 600,000 employer-sponsored families, and we enable care-related businesses, such as daycare centers, nanny agencies and home care agencies, to market their services to our care-seeking families and recruit our caregiver members.

Care.com, Inc.

Sr. System Engineer

Interface with distributed organizational Voice Responsible Officers, conduct and attend planning meetings, review existing and projected voice line counts and assignments, survey communication room and telephony backboard terminations and cross-connects, and creation and updates of notional voice line cut-sheets for engineering capacity planning and processing detailed cut sheets. In-depth hands-on experience of configuring/managing/ troubleshooting Avaya Aura product suite (Communication managers/Session Managers/System managers, Voice Mail Servers, Media/Utility Servers).

To be successful in today's rapidly changing business and technology environment, you need an experienced and agile partner you can trust. Abacus Technology  Corporation has big business experience, without big business inefficiencies. We can tackle any challenge, effectively and with flexibility. As an independently-owned and operated business, we make decisions to exceed customer – not shareholder – expectations. Abacus Technology  Corporation offers a full spectrum of information technology support integrated with professional services in software, systems, management, communications, and engineering analysis. Through these tailored support services, we supply our customers with innovative, value-added, and process-driven solutions for exceeding their strategic business goals through improved service delivery quality and enabling them to realize significant operational cost savings.



Abacus Technology

Sr. UC/Voice Engineer

ADAPTED_NOW

Install, monitor, troubleshoot, replace, and support, desktop infrastructure, end user equipment (terminals, printers/printer consumables, mobile devices, scanners, VOIP phones etc.), local and wide area networks, data storage systems, Active Directory, and other third-party software. Knowledge of DHCP, TCP/IP Protocols, Ping, LAN Connection related issues, patch cabling, Windows Security (Share Permissions).

Georgia Tek Systems

IT Desk side Support Engineer - Chicago IL, (100% Onsite) (Near Navy Pier)

Required Skill sets: AT&T VoIP, Zoom Phone and Avaya VOIP and ACD, Call Routing, Voice network support services: QoS, DHCP, DNS, 802.1x, SIP/CTI integration to 3rd party systems IPC Networking Sevices, Oracle SBC, AudioCodes SBC, carrier VoIP and IP Toll Free configuration and troubleshooting. VoIP System Engineer needs 5+ years working experience with a broad range of hardware, networking and telephony solution.

Global Channel Management

VoIP System Engineer

Skills required: Must have experience with: developing and designing advanced security features for REST API using Java, Spring Boot, and Node JS; designing and developing IVR Call Flow using NICE InContact Studio; IVR Skill and Queue setup; coding using an Object-Oriented Programming language (Java or C#); developing applications using Java, C#, Node JS, and Reach JS; contact Center Domain application development using Avaya and Nice CXOne Platform; developing and maintaining Cloud Native applications using Azure and WCNP; setting up and maintaining CI/CD Pipelines; deploying applications using Docker, Kubernetes and WCNP; unit testing and troubleshooting using JUnit, Fiddler, and Postman; designing application client server architecture and project flow; designing and developing RDBMS Databases (MSSQL, DB2 and JDBC); debugging and logging applications using Log4J, Prometheus, and Splunk; monitoring, reporting and alerting applications and APIs using Grafana dashboard; designing and developing IVR Call Flow using Avaya Telephony platform; Nice inContact POC and call routing setup and maintenance; setting up Automatic Call Distribution (ACD) on telephony Avaya and Nice InContact platform. Minimum education and experience required: Bachelor's degree or the equivalent in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related field plus 2 years of experience in software engineering or related experience; OR Master's degree or the equivalent in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related field.

Walmart Inc

Software Engineer III

networks · Troubleshoot daily telecom related issues in the areas of desk phones, call center applications, mobile devices, and data \ voice ports · Proven experience with telecom system PBX\ACD\UIP · Proven experience in asset management in the areas of hardware and software · Good technical understanding of network, telecommunications, and mobile devices · Proven experience with Call Center Environment Skills Matrix: · 1-5 years of experience developing, operating and maintaining voice, wireless video, and data comm. Job Description: Short Description: Voice and Data Communications Engineer Hybrid position - will require on-site reporting to OCIO office Complete Description: Duties and Responsibilities: · As part of the client technology team, this position is responsible for providing support to internal and remote users by installing, configuring, and upgrading client telecommunication products, including Avaya, CISCO, Aspect Unified Communication, Webex Audio\Video conferencing, VoiP, SIP, analog lines, eFax, and mobile devices.

AHU Technologies

Voice and Data Communications Engineer

Extensive experience with trading floor environment and voice infrastructures including BT ITS trading turrets, Speakerbus iSeries intercom, Nice voice recording, private wire technologies, hoot and holler infrastructure, and trading floor voice API's. - Experience with PBX vendors such as Avaya Communication Manager, Avaya Session Manager, Cisco Unified Communications Manager, and Cisco Session Management Edition is a plus.

Avaya Engineer Jobs in the United States

Software Engineer - IVR Lead Toyota Motor Corp

AWS Connect Engineer One Park Financial

Data Centre Remote Field Service Engineer (L2) NTT DATA

Data Centre Remote Field Service Engineer (L2) NTT

Enterprise Voice Engineer III Leidos Holdings Inc

Data Centre Remote Field Service Engineer (L1) NTT DATA

Data Centre Remote Field Service Engineer (L1) NTT

Call Center Engineer (ACD Specialist) Lumen Solutions Group, Inc.

Expert Network Engineer Markon

Expert Network Engineer Markon Solutions

Cyber Exploiter/Vulnerability Assessment Engineer (TS/SCI with Poly Required) GCI, Inc.

Network Engineer General Dynamics Information Technology

Dedicated Support Engineer NICE Systems

Sr. System Engineer Care.com, Inc.

Sr. UC/Voice Engineer Abacus Technology

IT Desk side Support Engineer - Chicago IL, (100% Onsite) (Near Navy Pier) Georgia Tek Systems

VoIP System Engineer Global Channel Management

Software Engineer III Walmart Inc

Voice and Data Communications Engineer AHU Technologies

Trader Voice Engineer Jose Merciline

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