Responsibilities will include, but will not be limited to the following: • Provide remote support and system monitoring for clients throughout the US • Proactively address system issues as they arise • Knowledge of Control systems (Control4 / Savant / Crestron / Lutron) - make basic code changes and troubleshooting • Perform service tasks in an efficient and quality conscious manner including, but are not limited to: • Responding to client requests via phone/email, system checks, & client check-in calls • Communicate proper steps and best practices to the client for use of AV & Control system • Remotely perform preventative maintenance of client systems (Via provided service tools) • Perform remote installation of control programs (Control4 / Savant / Crestron / Lutron) Firmware - upload and download • Test integrated systems and components via remote access • Schedule, dispatch and manage service technicians for site visits • Weekend on-call rotation is a requirement • In office presence at least 3 days a week is a requirement • Local Travel to field jobsites as needed • Additional duties as assigned.
• Knowledge of Control4 system Composer -Pro & Putty programming • Knowledge in Cisco, Sophos, Pakedge, Araknis, Watchguard, or Ruckus networking equipment • Knowledge in Crestron Toolbox, biamp and Q-Sys Designer suites • Ability to communicate with Clients from around the US over the phone • Ability to multi-task and work in a timely manner for high profile client issues • Flexibility to work with team for support coverage for call center hours if needed.