Specific Job Responsibilities: • Maintain eRezLife system and develop office processes • Assist in creating and implementing processes for student and faculty/staff housing applications and contracts • Housing applications, rosters, and communication are conducted through eRezLife software • The Administrative Assistant would be one of the systems primary users • Design and implement reporting documents • Computer operations for memos, editing the resident handbook, reports, letters, data entry, spreadsheets, and maintenance requests • Compile reports and update records as they pertain to student applications, intent forms, break information, early arrivals, no-shows, scholarship recipients, summer housing, and department mailings • Conduct research on best practices, rate information, and resident handbooks • Assist in preparing any Excel reports on occupancy, billing, revenue, expenses, and inventory • Preparing various forms/letters for fees • Follow established department procedures regarding the processing of housing assignments/cancellations, summer conference billing, Faculty Drive billing, deposit refunds, data entry, room key access, etc. • Process purchase orders and maintain activity budgets • Maintains and prepares a shadow budget for the area and processes and reconciles all paperwork related to the Purchase Order guidelines • Assist in overseeing P-card statement reconciliation and proper receipt documentation • Manages reception office and student employees • Answers questions about the department as the first point of contact for students/parents/customers by phone, and manages department email accounts by replying to emails and/or forwarding them to the appropriate resource • Provides reception coverage for three professional staff in the office, as well as 4 Residence Directors, and works with/trains work study students.