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As The hotel is Old Town’s first new build resort in over 20 years and is home to 96 tropically-inspired contemporary and luxurious guest rooms featuring luxe fabrics, plush bedding and a curated collection of art, literary works, and thoughtful local amenities. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.

Compensation Type:
Hourly

Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:
<img alt="The Marker" height="793" src="https://highgate.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=95&hashed=87846428" width="634"/> Overlooking the historic Key West Harbor, The Marker Key West is a luxurious compound with a sense of refuge and retreat, located in the center of it all.  As The hotel is Old Town’s first new build resort in over 20 years and is home to 96 tropically-inspired contemporary and luxurious guest rooms featuring luxe fabrics, plush bedding and a curated collection of art, literary works, and thoughtful local amenities.

Overview:
The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
<ul><li style="text-align:justify">Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.</li><li style="text-align:justify">Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).</li><li style="text-align:justify">Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.</li><li style="text-align:justify">Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.</li><li style="text-align:justify">Review Front Office log and Trace File daily.</li><li style="text-align:justify">Answer inquires from guests regarding restaurants, transportation, entertainment, etc.</li><li style="text-align:justify">Follow all cash handling and credit policies.</li><li style="text-align:justify">Be aware of all rates, packages and special promotions as listed in the Red Book. </li><li style="text-align:justify">Be familiar with all in-house groups. </li><li style="text-align:justify">Be aware of closed out and restricted dates.</li><li style="text-align:justify">Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.</li><li style="text-align:justify">Be familiar with hospitality terminology.</li><li style="text-align:justify">Have knowledge of emergency procedures and assist as needed.</li><li style="text-align:justify">Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.</li><li style="text-align:justify">Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.</li><li style="text-align:justify">Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</li><li style="text-align:justify">Be able to complete a bucket check, room rate verification report, and housekeeping report.</li><li style="text-align:justify">Balance and prepare individual paperwork for closing of shift according to hotel standards.</li><li style="text-align:justify">Maintain and market promotions and guest programs.</li><li style="text-align:justify">Maintain a clean work area.</li><li style="text-align:justify">Assist guests with safe deposit boxes.</li></ul>

Qualifications:
<ul><li style="text-align:justify">College course work in related field helpful.</li><li style="text-align:justify">Experience in a hotel or a related field preferred.</li><li style="text-align:justify">High School diploma or equivalent required.</li><li style="text-align:justify">Computer experience required.</li><li style="text-align:justify">Customer Services experience preferred.</li><li style="text-align:justify">Flexible and long hours sometimes required.</li><li style="text-align:justify">Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.</li><li style="text-align:justify">Ability to stand during entire shift.</li><li>Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.</li><li>Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</li><li>Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</li><li>Must be able to multitask and prioritize departmental functions to meet deadlines.</li><li>Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</li><li>Attend all hotel required meetings and trainings.</li><li>Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.</li><li>Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.</li><li>Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.</li><li>Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.</li><li>Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</li><li>Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.</li><li>Must be able to cross-train in other hotel related areas.</li><li>Must be able to maintain confidentiality of information.</li><li>Must be able to show initiative, including anticipating guest or operational needs.</li><li>Perform other duties as requested by management.</li></ul>

The Marker

Front Office Supervisor

Communication Skills

Computer Skills

Computer Systems

Customer Support/Service

Emergency Procedures

Establish Priorities

Hospitality and Tourism

Hotel Management

Housekeeping/Cleaning

Identify Issues

Investment Management

Loan Structuring

Multitasking

Office Management

Order Delivery

PBX Operator

Performance Management

Problem Solving Skills

Productivity Management

Promotional Programs

Real Estate

Regulations

Resort Construction

Restaurant

Revenue Growth

Revenue Management

Team Lead/Manager

Time Management

Two Way Radio

[AW]-iCims

As a Housekeeping Supervisor, you're not just supervising daily housekeeping operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Exceptional Hospitality Starts with YouPicture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Housekeeping Supervisor, you're not just supervising daily housekeeping operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.Join an Award-Winning Workplace CultureAt Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.What It Takes to Make the StayAt Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.Here''s what you''ll do during a typical day:<ul><li>Supervise the housekeeping team: Lead, train, oversee, and evaluate Room Attendants and Housepersons to ensure cleanliness and quality standards in guest rooms and public areas</li><li>Oversee room readiness: Assign, inspect, and verify room status, promptly reporting any discrepancies</li><li>Oversee operational logistics: Monitor work schedules, payroll reports, stock room and cart inventory, and the lost and found program</li><li>Coordinate maintenance needs: Partner with Engineering and Property Operations to address repair and maintenance issues</li><li>Support housekeeping operations: Perform Room Attendant and Houseperson responsibilities as needed to maintain service levels</li><li>Delight our guests: Address special guest needs in a timely, friendly, and professional manner</li></ul>Here''s what you''ll do during a typical day:<ul><li>Supervise the housekeeping team: Lead, train, oversee, and evaluate Room Attendants and Housepersons to ensure cleanliness and quality standards in guest rooms and public areas</li><li>Oversee room readiness: Assign, inspect, and verify room status, promptly reporting any discrepancies</li><li>Oversee operational logistics: Monitor work schedules, payroll reports, stock room and cart inventory, and the lost and found program</li><li>Coordinate maintenance needs: Partner with Engineering and Property Operations to address repair and maintenance issues</li><li>Support housekeeping operations: Perform Room Attendant and Houseperson responsibilities as needed to maintain service levels</li><li>Delight our guests: Address special guest needs in a timely, friendly, and professional manner</li></ul>

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