What Youll Be Doing Lead and develop a team of Technical Operations Engineers across multiple time zones, including global contractors Oversee 24/7 platform monitoring through the Technical Operations Control Center (TOCC), ensuring alerts are triaged and escalated with urgency and accuracy Own the end-to-end incident management process - from initial triage through escalation, stakeholder communication, resolution, and post-mortem Manage and enforce SLAs across priority tiers, ensuring Engineering and business stakeholders are kept informed throughout issue lifecycles Lead war room execution for P0/P1 launches, driving readiness reviews, runbook preparation, and day-of coordination with cross-functional teams Coordinate CDN and internal infrastructure capacity planning in advance of high-visibility events, maintaining relationships with CDN partners Partner with Engineering to prioritize production bugs, advocate for platform stability improvements, and reduce operational toil Drive automation initiatives that reduce manual monitoring, streamline escalation workflows, and improve team efficiency at scale Collaborate closely with Content Operations, Live Operations, Advertising Operations, Platform Operations, and Engineering to ensure smooth content delivery and issue resolution across all platforms Represent Technical Operations in cross-functional launch planning, ensuring the team is engaged 30 days prior to major events Define and maintain escalation paths, runbooks, and operational documentation for the team What Were Looking For 5+ years of experience in technical or platform operations within a streaming, media, or consumer technology environment 2+ years of leading technical teams, including geographically distributed or contractor-based teams Deep familiarity with ad delivery operations, including monitoring ad fill rates and working across SSAI and client-side ad insertion workflows Hands-on experience with monitoring and alerting tools such as Datadog, PagerDuty, or equivalent platforms Proven ability to lead high-pressure incident triage and cross-functional escalation across engineering and business teams Experience managing launch readiness for live or high-profile events, including war room coordination and runbook ownership Strong understanding of CDN architecture and capacity planning in a video streaming context Ability to translate technical issues into clear business impact for non-technical stakeholders Track record of building or improving automation to reduce manual operational overhead Excellent communication and prioritization skills in a fast-paced, always-on environment Willingness to support on-call coverage, including evenings and weekends for critical launches or incidents Bachelors degree or equivalent work experience Willingness to work flexible hours, including evenings and weekends, to meet project deadlines and support critical operations. Apply View more jobs Related Jobs Senior Manager, Software Engineering, Wireless Hsinchu Account Executive Austin, Texas Account Executive Chicago, Illinois Senior Product Partner Manager San Jose, California Sourcer - Fixed Term Embassy Golf Links Business Park, Domlur, Bengaluru, Karnataka Sourcer - Fixed Term Embassy Golf Links Business Park, Domlur, Bengaluru, Karnataka Senior Data Scientist Santa Monica, California Senior Data Scientist San Jose, California blocks--linked-image#click keydown.enter->blocks--linked-image#click" data-controller="" data-open-newtab="false" id="page_block_4_0" style="background-image: linear-gradient(rgba(0, 0, 0, 0.0),rgba(0, 0, 0, 0.0)), url(https://d25wby5c7p9100.cloudfront.net/public/uploads/9dd4272d942760bfb0f16858b0a632e7/images/files/9fe8b0cc48a58cfb0c4d05137e277a7e/large/Purple_People.jpg?1632851332);background-position: 50% 50%" title=""> Our Employees blocks--linked-image#click keydown.enter->blocks--linked-image#click" data-controller="" data-open-newtab="false" id="page_block_4_1" style="background-image: linear-gradient(rgba(0, 0, 0, 0.0),rgba(0, 0, 0, 0.0)), url(https://d25wby5c7p9100.cloudfront.net/public/uploads/9dd4272d942760bfb0f16858b0a632e7/images/files/e9a9c7a77b8f53c33e2c67ee9a1f1154/large/Austin_6.jpg?1632172452);background-position: 50% 50%" title=""> Working at Roku blocks--linked-image#click keydown.enter->blocks--linked-image#click" data-controller="" data-open-newtab="false" id="page_block_4_2" style="background-image: linear-gradient(rgba(0, 0, 0, 0.0),rgba(0, 0, 0, 0.0)), url(https://d25wby5c7p9100.cloudfront.net/public/uploads/9dd4272d942760bfb0f16858b0a632e7/images/files/3b42fc253a4d08ba9a1ce6537c45636c/large/offices_2.png?1630469782);background-position: 50% 50%" title=""> Locations.