Help Desk Technician - DAYS - TS/SCI W/ POLY General Dynamics Information TechnologyHelp Desk Technician - DAYS - TS/SCI W/ POLYAnnapolis Junction, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
Associate Salesforce Help Desk Analyst (Remote) TT ICF International IncAssociate Salesforce Help Desk Analyst (Remote) TTReston, VARemote$67,355–$114,503 / yearPay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. As part of our award-winning team, youll work directly with customers to troubleshoot application issues, provide guidance on how to utilize the system, collaborate with ICFs technology team to resolve issues identified and document new requirements when needed.
Help Desk Technician Abacus TechnologyHelp Desk TechnicianQuantico, VirginiaSupport customer requests and troubleshoot including administrative and technical assistance for all aspects and types of workstations, mobile devices, VPN, laptops, and tier one troubleshooting of VTC/Global Video System (GVS) issues prior to escalation. Support administration of user account creations/deletions, configuring devices, device policy creation/management, troubleshooting/resolving problems users have with their devices, and issuing new/replacement hardware.
Help Desk Technician - Tier II - TS/SCI with Polygraph General Dynamics Information TechnologyHelp Desk Technician - Tier II - TS/SCI with PolygraphWashingtonEnsures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as determine if there are sufficient controls to escalate issues according to priority. Supports developing unique applications training lesson plans, for initial user and follow-on educational or refresher training distributing copies (hardcopy/electronic) of training materials and conducting training either on-site or over-the-phone.
Help Desk Support Essnova Solutions, Inc.Help Desk SupportWashington, DCProvide Tier 1 support for user navigation, permissions, access, reporting, and functional inquiries; coordinate Tier 2/3 escalation for complex workflow, integration, or production issues. Produce and submit required reports including Monthly Help Desk Logs and Bi-Weekly Bug/Defect Tracking Logs with resolution metrics, response times, and LOE summaries.
NewTechnical Help Desk Associate APN Consulting IncTechnical Help Desk AssociateChantilly, VARemoteDaily responsibilities will include answering member's phone inquiries, monitor and check emails. Candidate will work as a technical support person and will have following responsibilities.
Help Desk Technician Tier 2 International Computer Sciences IncHelp Desk Technician Tier 2Annapolis, MDFull timeOur team includes experts from ICSI, a leader in managed IT services, known for increasing IT and security maturity levels. About us : ICSI is a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our clients.
Senior Help Desk Technician Contact Government Services LLCSenior Help Desk TechnicianRockville, MDSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Senior Help Desk Technician II Contact Government Services LLCSenior Help Desk Technician IIRockville, MDSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Senior Help Desk Technician CONTACT GOVERNMENT SERVICESSenior Help Desk TechnicianRockville, MD$40,000–$80,000 / yearSet up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface. CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
Senior Help Desk Technician II CONTACT GOVERNMENT SERVICESSenior Help Desk Technician IIFairfax, VA$108,000–$156,000 / yearSet up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface. CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
Front Desk Receptionist US Foot and Ankle Specialists CareersFront Desk ReceptionistRockville, Maryland$19–$20 / hourThis role is responsible for a wide range of tasks, including patient service, appointment scheduling, data entry, electronic health record (EHR) management, and patient education. Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff.
NewMedical Receptionist / Front Desk Chesapeake Specialty CareMedical Receptionist / Front DeskColumbia, MDAre you an experienced medical front desk professional who thrives in a busy environment, enjoys working with people, and takes pride in creating a positive patient experience?. If you're an experienced medical front desk professional looking for a busy, rewarding role with a growing specialty practice, we encourage you to apply!
Help Desk Technician II - TS/SCI W/ poly General Dynamics Information TechnologyHelp Desk Technician II - TS/SCI W/ polyAnnapolis Junction, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
NewFront Desk/ Receptionist Waxing The CityFront Desk/ ReceptionistWashington, District of Columbia$20–$25 / hourThis person is a team player who will be able to confidently promote our services and products, is self-motivated, and remains curious and ready to learn about the latest and greatest in the beauty industry. ROLE SCOPE AND COMPLEXITY: The Studio Coordinator reports directly to Studio Manager and indirectly to all members of ownership and is accountable for all aspects of front desk operations.
IT Help Desk - Tier 1 (Federal) Symposit LLCIT Help Desk - Tier 1 (Federal)White Oak, MDFull timeTickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. Help Desk Analysts research questions using available information resources, including an IT Help Desk knowledge base. Required professional attitude, company focus, and strong work ethic and proven ability to follow through on open issues and handle multiple priorities in a fast-paced environment with dynamic priorities are needed to perform the job duties.
Help Desk Specialist TechFlow, Inc.Help Desk SpecialistArlington, VA$45,000–$50,000 / yearToday, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government’s most demanding mission and business challenges. Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as Dreamworks, Toshiba, MGM, and others modernize their business systems.
Help Desk Manager Integral Consulting Services IncHelp Desk ManagerTysons Corner, VAPlan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance. The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB).
SOO / Desk Officer (TS/SCI with Poly Required) GCI, Inc.SOO / Desk Officer (TS/SCI with Poly Required)Chantilly, VAThe employees supporting our customers deliver unique, high-value mission solutions while effectively leverage the technological expertise of our valued workforce to meet critical mission requirements in the areas of Data Analytics and Software Development, Engineering, Targeting and Analysis, Operations, Training, and Cyber Operations. The SOO / Desk Officer must effectively maintain formal communications and provide highlights, as appropriate; draft/coordinate responses and approvals for technical operations; and maintain knowledge of multiple customer systems.
Medical Data Specialist (Front Desk Receptionist) George Mason UniversityMedical Data Specialist (Front Desk Receptionist)Fairfax, VARequired Qualifications: High school diploma or equivalent; Experience providing effective customer service in a busy office or reception environment; Experience using Microsoft Office, including Outlook and Excel; Knowledge and understanding of front office procedures in a primary care clinic setting; Knowledge of electronic medical records (EMR) and records management; Knowledge of point of service payment processing, patient check-in, and patient-out procedures; Basic understanding of medical terminology; Demonstrated effective interpersonal and communication skills; Demonstrated organizational skills with ability to handle multiple tasks simultaneously; and. SHS provides primary care services and health promotion to eligible students at Mason, including, but not limited to, initial and follow-up assessment, history taking, physical exam of patients, utilization of differential diagnosis, appropriate interventions, consultations, and referrals as indicated, and basic emergency treatment and stabilization.
Front Desk Staff FirstService CorpFront Desk StaffLaurel, MD$18–$20 / hourWork is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts, and dust. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies.
Administrative Front Desk Associate Baltimore CbAdministrative Front Desk Associate BaltimoreBaltimore, MarylandThis position is responsible for patient registration, appointment scheduling, insurance verification, copay collection, telephone management, and supporting the clinical team in delivering compassionate, organized, HIPAA-compliant care. Insurance Verification & Financial Verify insurance eligibility and benefits prior to or at the time of patient visits using payer portals (Carelon, Maryland Medicaid MCOs, commercial payers).
NewFront Desk Representative KureSmart Pain Management LLCFront Desk RepresentativeDundalk, MD$17–$19 / hourPerforms patient registration, patient financial services and data entry, greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate. As needed, handles phone inquiries from patients and others, screens calls to ascertain nature and urgency of inquiry and refers callers to the appropriate personnel.
Customer Care Advocate IA - Utica/Albany areas Excellus BCBSCustomer Care Advocate IA - Utica/Albany areasClinton, MarylandThe Customer Care (CC) Advocate resolves customer inquiries via telephone, walk in, mail, fax, web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim payments, and enrollment in accordance with MTM, Corporate Service strategy, NCQA, and legislative requirements. NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others.
Customer Intake Associate AYR WellnessCustomer Intake AssociateGlen Allen (Short Pump), VARelationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth. Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything.
WCL Facilities Services Support (Student) (FWS) American UniversityWCL Facilities Services Support (Student) (FWS)Washington, DCImportant guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. Assist with services for the WCL community members: room scheduling, AU id card coding, parking kiosk assistance, locker assignments/troubleshooting.
WCL Facilities Services Support (Student) (Fws) American UniversityWCL Facilities Services Support (Student) (Fws)Washington, DCImportant guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. Assist with services for the WCL community members: room scheduling, AU id card coding, parking kiosk assistance, locker assignments/troubleshooting.
NewCustomer Relations Representative American UniversityCustomer Relations RepresentativeDistrict of ColumbiaAmerican University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.
Guest Services Representative United States Air ForceGuest Services RepresentativeWashington, DCPrepares and safeguards cash receipts, prepares daily cashiers report, daily activity report, and may prepare consolidated daily activity report. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).
NewAdministrative Services Technician United States ArmyAdministrative Services TechnicianWashington, DC$50,869–$66,132 / yearSpecialized Experience: To qualify based on your work experience, your resume must clearly describe at least one year of experience which prepared you to do the work in this job is defined as experience that is typically in or related to the work of the position to be filled including: Maintaining an automated inventory system to account for companys supply inventory; Resolving issues with supply requests to ensure required supplies can be obtained; Making approved purchases with a company credit card within established limits; Assisting in the management and/or maintenance of an organizations motor vehicle fleet. Time-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old).
GUEST SERVICES REPRESENTATIVES United States Air ForceGUEST SERVICES REPRESENTATIVESWashington, DCPrepares and safeguards cash receipts, prepares daily cashiers report, daily activity report, and may prepare consolidated daily activity report. Qualifying Experience: Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.
Helpdesk Specialist Master GoIntellects Inc.Helpdesk Specialist MasterWashington, DCFull timeThis role supports District’s mission by maintaining reliable access to technology services, troubleshooting hardware and software problems, and escalating complex issues to the appropriate teams. The Help Desk Technician provides first‑line technical support to District government employees, ensuring timely resolution of IT issues and exceptional customer service.
SASE Operations and Support Engineer TekSynap CorpSASE Operations and Support EngineerAlexandria, VA$81,000–$110,000 / yearThe SASE Operations & Support Engineer is responsible for supporting daily operations, troubleshooting activities, documentation updates, coordination with internal and external technical teams, and executing enterprise processes related to SASE, Zero Trust, remote access, and cloud security services. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements.
Branch Coordinator WillScot CorporationBranch CoordinatorManassas, VA$32.95–$46.15 / hourIndividual rates are based on a variety of factors such as degrees or certifications, skill-level and years of experience, and include considerations such as expected overtime and variable compensation pay such as bonus or commission. Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required.
Senior Endpoint Engineer CACI International IncSenior Endpoint EngineerArlington, VA$113,200–$237,800 / yearAs a Senior Endpoint Engineer, you will be part of a dynamic team of windows cloud engineers and security specialists with expert experience in Windows, Intune, Autopilot, Enterprise Patching, PKI/Certificates, Azure Active Directory, Virtualization, Cloud, and scripting experience. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.
DPAE Aircraft Carriers IT Analyst CACI International IncDPAE Aircraft Carriers IT AnalystWashington, DC$72,700–$149,200 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
Business Systems Analyst CACI International IncBusiness Systems AnalystWashington, DC$61,100–$122,200 / yearQualifications: Required: • U.S. Citizen with a Top Secret clearance and SCI eligibility • Bachelor's degree in related field and 1 to 2 years of experience implementing or supporting IT systems (additional four years of direct relevant experience may be substituted for degree requirement) • Experience with IT systems functional analysis, requirements design, test development, and test execution • Strong written and oral communications skills • Ability to work both independently and with a team to solve problems • Ability and initiative to set goals and execute • Self-starter with initiative and aptitude to quickly learn and put new skills to use • Willingness to work onsite in a secure facility. Desired: • Experience in troubleshooting and conducting root cause analysis • Experience with COTS Financial Management or Acquisition Systems • Experience with CGI Momentum software • Experience with DoD Financials • Basic ability to run SQL queries, develop queries and investigate data.
NewGuest Service Agent L'Enfant DC Hotel LLCGuest Service AgentWashington, DC$30.25 / hourPart timeIf you need accommodation for any part of the application process because of a medical condition or disability, please send an email to alesia.green@hiltondcnationalmall.com or call 202-484-1000 to let us know the nature of your request. Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy.
Member Services Representative (Part Time) CCMOMember Services Representative (Part Time)Sterling, Virginia$13–$14 / hourJob Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Guest Service Agent Courtyard by Marriott Alexandria Old Town/SouthwestGuest Service AgentAlexandria, VARequires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
Clinical Service Representative II - Program in Physical Therapy Washington University in St LouisClinical Service Representative II - Program in Physical TherapyWashingtonComputer Efficiency, Confidentiality, Critical Thinking, Customer Service, Detail-Oriented, Effective Written Communication, Electronic Mail, Electronic Medical Record (EMR) Systems, Epic Applications, High Accuracy, ICD Coding, Interpersonal Communication, Interpersonal Interactions, Managed Care, Medical Scheduling, Medical Terminology, Medicare Plans, Microsoft Office, Multitasking, Office Equipment, Organizational Efficiency, Professional Etiquette, Teamwork, Time Management, Working Independently Grade . Front desk and scheduling responsibilities include answering and returning phone calls, greeting patients, verifying information, collecting co-payments, assisting with MyChart, patient surveys, prepping exam rooms and coordinating communications using EPIC In-Baskets.
Help Desk Specialist Athena Technology GroupHelp Desk SpecialistWashingtonAthena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and Communications consulting, system engineering, integration, deployment and operation of state of the art command and control and information systems that deliver critical network centric solution to the warfighter. The ability to coordinate cross-team incident response activities by working closely with the Service Desk, Network Operations, and Cybersecurity teams to ensure timely investigation, escalation, and remediation of technical issues.
IT Solution Center (ITSC) Manager, Help Desk Digital Management LLCIT Solution Center (ITSC) Manager, Help DeskVAWith a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results.
Help Desk Analyst Agile DefenseHelp Desk AnalystQuantico, VirginiaCollaborate with the client to resolve network-related events, incidents, and problems, including the delivery of Install, Move, Add, and Change services, as well as the identification and resolution of network connectivity anomalies. Requisition #: 1675 Job Title: Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) Job Description.
NewHelp Desk Specialist Indigo ITHelp Desk SpecialistWashingtonThe Help Desk Specialist serves as a member of an enterprise Information Technology Help Desk staff providing technical expertise and effective customer service to ensure the prompt identification, prioritization, logging, tracking, and resolution of Service Incidents and Requests. Provide full ownership of tickets assigned to the Help Desk, including creating, updating, escalating (when appropriate), tracking, auditing, reporting, resolution, problem triage, end user-authorized closure, and troubleshooting on incidents, work orders, and problem tickets.
Help Desk Manager CSA Global LLCHelp Desk ManagerWashington, DCInterface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
Help Desk Analyst ATR, LLCHelp Desk AnalystQuantico, Virginia$25–$30 / hourContractorRole Overview As a Help Desk Analyst Tier 1, the work you'll do will be impactful to the mission of the IT Technology Development division within the NCIS ITD organization in Quantico, VA.Initiate and resolves service request/problem incidentsConsult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systemsUsing problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database recordsRoute calls to product line specialists, application, or system support specialistsMaintains and updates records and tracking databasesAlerts management to recurring problems and patterns of problemsWorks with system administrators and developers to ensure services/incidents are completedProvides an outstanding customer service experience in a variety of circumstances across all organizational levelsRequirements: Bring your engineering expertise along with a drive for innovation. Required Experience: 2+ years of IT support experience in a Help Desk environmentExperience with Cisco switches and routersRequired Certifications: Security+ CEEducation: High School Diploma.
Enterprise Help Desk (EHD) Tier 1 Leidos Holdings IncEnterprise Help Desk (EHD) Tier 1Lorton, VA$45,500–$82,250 / yearThe Mission Enablement Center (MDEC) is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Agent to join our team on a high-impact government contract for the US Department of the Airforce (DAF). For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Help Desk Manager Alpha Omega IntegrationHelp Desk ManagerWashington, District of Columbia$93,000–$135,000 / yearThere are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range. National Resilience – supporting agencies such as Federal Deposit Insurance Corporation (FDIC), Treasury, Health & Human Services (HHS), National Institutes of Health (NIH), National Oceanic and Atmospheric Administration (NOAA) and the United States Department of Agriculture (USDA).
Enterprise Help Desk (Ehd) Tier 1 Leidos Holdings Inc.Enterprise Help Desk (Ehd) Tier 1Lorton, VA$45,500–$82,250 / yearThe Mission Enablement Center (MDEC) is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Agent to join our team on a high-impact government contract for the US Department of the Airforce (DAF). For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.