NewStaff Analyst Series (MTA Communications) Metropolitan Transportation AuthorityStaff Analyst Series (MTA Communications)New York, NY$60,424–$78,070 / yearYou will also be responsible for analyzing customer data collected through multiple channels and using database tools to develop sophisticated reports and dashboards on customer feedback to identify trends, detect problems, check on SLAs and KPls, monitor case queues, and help guide policy. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
Director Of Engineering Regal.ioDirector Of EngineeringNew York, NY$250,000–$280,000 / yearYou'll lead two teams: one responsible for the real-time call delivery infrastructure that handles every live voice interaction at scale, and one doing proprietary model work on the problems that matter most to voice quality, end-of-utterance detection, voice activity detection, answering machine detection, and STT accuracy. Applied voice AI: Proprietary model work on the hardest voice quality problems: end-of-utterance (EOU) detection, voice activity detection (VAD), answering machine detection (AMD), STT accuracy, and p95 latency.
CCaaS x AI, Manager, Functional Transformation Deloitte Touche Tohmatsu LtdCCaaS x AI, Manager, Functional TransformationStamford, CT$144,000–$241,000 / yearThis role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption. As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities.
Senior Medical Secretary - Cancer Center - Huntington New York University School of MedicineSenior Medical Secretary - Cancer Center - HuntingtonHuntington, NY$41,473.44–$65,541 / yearNYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.
Box Office Supervisor Live Nation WorldwideBox Office SupervisorWestbury, New York$20–$25 / hourThese businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations.
Real Estate Agent with Human Resource background LuxeLife GroupReal Estate Agent with Human Resource backgroundSummit, NJOur all-encompassing platform supports your success through proven business methods, cutting-edge technology, vital resources, tailored coaching, continuous learning, and a culture centered on accountability. We do this through superior technology that maximizes the reach of our efforts, teamwork & supportive collaboration, deliberately-formed positive habits, and a culture of exceptional performance.
AI Deployment Lead SuperDialAI Deployment LeadNew York, New York$165,000–$195,000 / yearYou’ll work closely with Sales, Customer Success, Product, Engineering, Quality, and Agent Operations to ensure trials are clearly scoped, operationally sound, measured accurately, and translated into insights that help customers and internal teams make confident decisions. Ensure customer context, trial learnings, scripts, workflow nuances, quality issues, and operational decisions are clearly handed off to the deployment operator or steady-state owner.
New["AI Deployment Lead","AI Deployment Lead"] SuperDial["AI Deployment Lead","AI Deployment Lead"]New York$165,000–$195,000 / yearYou'll work closely with Sales, Customer Success, Product, Engineering, Quality, and Agent Operations to ensure trials are clearly scoped, operationally sound, measured accurately, and translated into insights that help customers and internal teams make confident decisions. Ensure customer context, trial learnings, scripts, workflow nuances, quality issues, and operational decisions are clearly handed off to the deployment operator or steady-state owner.
Supervisor Employee Service Center Madison Square Garden, Inc.Supervisor Employee Service CenterNew York City, NY$75,000–$95,000 / yearThe Company's portfolio includes a collection of world-renowned venues - New York's Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre - that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. 3+ years of experience in a customer service, call center, or HR help desk environment, with at least 1+ years in a supervisory or lead role supporting teams in a fast-paced, service-driven setting.
New["Studio+ Customer Service - Manager Consultant - Power & Utilities - New York, NY","Studio+ Customer Service - Manager Consultant - Power & Utilities - New York, NY"] Ernst & Young Oman["Studio+ Customer Service - Manager Consultant - Power & Utilities - New York, NY","Studio+ Customer Service - Manager Consultant - Power & Utilities - New York, NY"]New York$128,400–$235,300 / yearIf you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com. EY | Building a better working worldEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
NewPrincipal Product Manager Couchbase IncPrincipal Product ManagerNY$169,000–$199,000 / yearThis is a hands-on senior individual contributor role for someone who wants to do the work at the Principal level - write the PRFAQ, sit with the customer, push the tradeoff, ship the capability, defend the roadmap to leadership and analysts - at the center of one of the most consequential shifts in enterprise data infrastructure. Reporting to the VP of AI Product Management, this Principal PM partners closely with engineering, sales and GTM, marketing, and the broader AI organization to ship capabilities that solve real problems for our enterprise ICP - at the seniority where roadmap decisions, customer commitments, and analyst positioning are decided.
NewSr Product Manager Couchbase IncSr Product ManagerNYRemote$153,000–$183,000 / yearWe have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers- all with best-in-class price performance. Limited travel is required, reserved for high-value moments such as key customer engagements, major industry conferences, team onsites, and periodic visits to Couchbase HQ in Santa Clara.
Staff Applied Scientist - Dashboards Datadog IncStaff Applied Scientist - DashboardsNew York, NY$276,000–$345,000 / yearGood" isn''t one number - it spans answer quality, tool-selection accuracy (critical given the growing catalog of data sources and visualizations), retrieval relevance, latency, token cost, and end-to-end agent success. We are transforming Dashboards into an AI-native control surface and the central hub where every team moves seamlessly from question to insight to action - providing a guided experience that feels like having an expert SRE at your side and ensuring the entry point is never an empty canvas.
Senior Engineer, Developer Platforms - GenAI The New York Times CoSenior Engineer, Developer Platforms - GenAINew York, NY$140,000–$160,000 / yearBuild and run the GenAI developer platform: Tools, services, and integrations leveraging LiteLLM to power both local and background/long-running agents, providing auth, configuration, and LLM routing. The Developer Platforms organization provides cloud infrastructure and tooling to 100+ teams and 750+ engineers in NYT Product Engineering through an internal developer platform.
New["Senior Airport Terminal Planner","Senior Airport Terminal Planner"] HNTB["Senior Airport Terminal Planner","Senior Airport Terminal Planner"]New York$126,950.84–$248,205.18 / yearThis opportunity entails being responsible for managing assigned project(s) throughout their full lifecycle including developing the scope and technical sections of proposal and procurement documents to participating in contract negotiations and overseeing the delivery of the project plan to successfully accomplish HNTB's 4 for 4 performance: delivery of quality work, on time, on budget and to the client's satisfaction on every project. Partners with Client Service Leaders and pursuit champions to assist with business development, building client relationships and pursuit efforts for mini-mega and mega projects in accordance with HNTB's Sophisticated Sales Approach (SSA).
Manufacturing Excellence Manager Nestle SAManufacturing Excellence ManagerLeonia, NJ$115,000–$155,000 / yearFood, CPG or Pharmaceutical experience preferred which includes: 2+ Years of direct production/maintenance floor experience 2+ Years working with factory management/leadership team 2+ Years of project management, loss intelligence, & advanced problem solving 2+ Years working in Goal Alignment/TPM/Lean implementation. Our broad product portfolio includes renowned brands like Garden of Life, Nature''s Bounty, Vital Proteins, Orgain, Nuun, BOOST, Carnation Breakfast Essentials, Peptamen, Compleat Organic Blends, and more.
NewAI Platform Delivery Director Massachusetts Mutual Life Insurance CompanyAI Platform Delivery DirectorNew York, NY$148,300–$194,600 / yearStay technical enough to lead-participate in architecture discussions and design reviews for systems like agent runtime infrastructure, tool/plugin registries, memory and context management layers, and agent observability pipelines, even when you're not writing production code day to day. You will own the people leadership, hiring, and day-to-day execution of the AI Platform team, partnering closely with technical leadership to translate roadmap priorities into delivery while building a high-performing, high-trust engineering culture.
Account Manager, Client Services InfluencerAccount Manager, Client ServicesNew York, New YorkCreator management: Review and vet creator shortlists from Account Executives, ownership as the main point of contact for creators/agents in campaign execution from creator outreach, creator negotiations, creator briefing, creator concepting, and creator content. By placing creators at the center, the agency delivers creator-first solutions across creative, media, and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact.
Account Manager AvocaAccount ManagerNew York, New York$240,000–$280,000 / yearOur AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers. In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services.
Cyber Identity - SailPoint Senior Consultant - Senior Engineering Management Specialist Deloitte Touche Tohmatsu LtdCyber Identity - SailPoint Senior Consultant - Senior Engineering Management SpecialistStamford, CT$105,400–$207,800 / yearEnables clients to provide consumer confidence in knowing with whom they are dealing and ensuring the integrity of access to data including the rapidly expanding universe of machine and AI agent identities operating at scale across hybrid and cloud environments. Preferred: Experience in one or more of the following: identity governance and administration, single sign-on, federation, advanced authentication, consumer identity and access management, privileged access management, identity as a service, cloud identity solutions, or enterprise directory architecture.
Customer Marketing Manager AvocaCustomer Marketing ManagerNew York, New York$130,000–$160,000 / yearAs Customer Marketer, you will build and run Avoca's customer marketing function from the ground up, sourcing the operators behind our biggest wins, packaging their stories, and turning them into the highest-converting assets in our go-to-market motion. 4–6+ years of progressive experience in customer marketing, content marketing, or product marketing within B2B SaaS, ideally including vertical SaaS or a category with an operator-heavy customer base.
Residential Property Manager Stonehenge ManagementResidential Property ManagerNew York, NY$95,000–$115,000 / yearThe property manager is accountable to protect, maintain and enhance the value of residential real estate assets to maximize the owner's financial return and for the benefit of the tenants and the community. Stonehenge NYC and its affiliated companies is a vertically integrated, private real estate group with expertise in investment management, property management, development, design, construction and leasing.
Collaboration Account Executive - Strategic (GES) East CiscoCollaboration Account Executive - Strategic (GES) EastNew York, Nebraska$292,100–$384,200 / yearThe applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $292,100.00 - $441,900.00 Non-Metro New York state & Washington state: $263,900.00 - $409,200.00 * For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. You will shape high-impact, strategic deal structures with commercial creativity across a defined set of Fortune 500 accounts, operating within a matrixed environment and partnering with internal account teams to drive growth and deliver measurable customer outcomes.
Cyber Senior Manager - Technology Resilience FDE Deloitte Touche Tohmatsu LtdCyber Senior Manager - Technology Resilience FDENew York, NY$189,200–$372,900 / yearThis role is administratively aligned to the Cyber Resilience practice, and the applied use cases you and your team build will typically span disaster recovery orchestration, control and evidence collection, continuity and recovery planning, and third-party resilience monitoring - but these are application areas your engineering and leadership work supports, not prerequisites requiring deep resilience or audit domain credentials. Deloitte's Cyber Resilience practice helps organizations anticipate, withstand, and recover from disruption - spanning disaster recovery orchestration, business continuity and recovery planning, and third-party resilience, as well as the underlying architecture, inventory, monitoring, and control and evidence collection programs that demonstrate cybersecurity and continuity posture to regulators and stakeholders.
Senior Data Scientist TrabaSenior Data ScientistNew York City, NY$180,000–$215,000 / yearBut our edge is more than data: by connecting to the systems running across every facility and activating the workers already on our platform to execute against them, we are building applied AI that drives real productivity gains and transforms how the global supply chain operates at scale. As a Senior Data Scientist at Traba, you'll own how we model and understand agent performance inside real customer workflows-capability, reliability, and unit economics-and partner with engineering, product, and operations leadership on the decisions that shape the platform.
NewDirector, Data Platform AHEAD, LLCDirector, Data PlatformNY$180,000–$210,000 / yearThe platform model centers on one governed connection per data domain - exposed as an MCP server, API, direct SQL connection, or event stream - with two backend lanes behind every connection: a read lane serving curated, AI- and analytics-ready data products, and an operational lane serving approved enterprise actions and event-driven integration back into source systems. In addition to the seven pillars above, the Director owns the event streaming and messaging layer that powers integration-pipeline and event-driven consumers: Own the domain event streaming infrastructure - the platform through which consumers subscribe to governed domain events rather than polling source systems directly.
AI Solutions - Manager- Consulting - Location OPEN Ernst & Young Global LtdAI Solutions - Manager- Consulting - Location OPENNew York, NY$125,500–$230,200 / yearIf you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com. Stay abreast of AI and data trends new graph paradigms, embedding models, retrieval techniques, agent frameworks (Google ADK, Bedrock AgentCore, LangGraph) and recommend tools and patterns that fit our clients existing ecosystems.
Agentic Capability AI and Data Science Engineer Deloitte Touche Tohmatsu LtdAgentic Capability AI and Data Science EngineerJersey City, NJ$131,000–$218,300 / yearThe ACE develops AI agents, agent systems, crafting reusable prompt and context engineering patterns, building MCP (Model Context Protocol) servers, and integrating platforms that enable other orchestrators to work. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Real Estate Brokerage Manager, Residential Upward OnReal Estate Brokerage Manager, ResidentialBayonne, New JerseyThis is an opportunity for a highly motivated and results-driven Real Estate Brokerage Sales Manager with a strong background and a keen understanding of the real estate market to join a reputable and successful national real estate company. Demonstrates mastery of key sales tools within the office and trains Sales Associates on the use of the following tools, including but not limited to: Getting to Know You; Listing Presentation; Price Trend Analysis; Market Update; Buyer Consultation.
Cyber AI Governance and Privacy Senior Consultant Deloitte Touche Tohmatsu LtdCyber AI Governance and Privacy Senior ConsultantNY$105,400–$207,800 / yearIntegrating governance checkpoints into product and engineering delivery through architecture reviews, release gates, evaluation requirements, documentation automation, evidence capture, dashboards, and cross-functional collaboration with Cybersecurity, Privacy, Legal, Risk, Engineering, and Data Science teams. As a Senior Consultant, you will help clients and internal delivery teams move from AI principles to practices: risk tiering, model and agent inventories, technical guardrails, governance workflows integrated into the SDLC, and evidence artifacts suitable for audits and regulators.
Field Service Agent - Queens - Bilingual Mandarin/Cantonese HF Management ServicesField Service Agent - Queens - Bilingual Mandarin/CantoneseNew York City, New York$48,600–$65,960 / yearThis individual receives and addresses member & provider inquiries, de-escalates and resolves complaints, educates clients, engages in member retention activities, and escalates issues requiring additional intervention across all Lines of Business (LOBs) within a face-to-face, telephonic, and/or Omni-channel contact center environment. The Field Service Agent maintains the Healthfirst culture and drives improvements to ensure the best possible customer experience as measured by First Encounter Resolution and Customer Experience measures for our “North Star” Members and the Providers who service them.
NewCyber - AWS Cloud Security - Senior Manager Deloitte Touche Tohmatsu LtdCyber - AWS Cloud Security - Senior ManagerJersey City, NJ$163,400–$322,100 / yearExperience with AWS Identity and Access Management, network security, logging and monitoring, encryption, vulnerability management, and security architecture, including experience leading the development of security strategies, governance frameworks, and secure architectures for AI/ML, Generative AI, and Agentic AI workloads deployed on AWS, including services such as Amazon Bedrock and Amazon SageMaker. Experience leading Machine Learning, Generative AI, or Agentic AI security programs, including risk assessments, governance frameworks, and secure architecture for platforms such as Amazon Bedrock, Amazon SageMaker, or autonomous agent frameworks.
NewField Service Agent - Bilingual Spanish - Manhattan HF Management ServicesField Service Agent - Bilingual Spanish - ManhattanNew York City, New YorkInitiate investigations, partner with other assigned parties to participate in root cause analysis, communicate complex information, take proactive and/or corrective measures and/or recommend solutions and methods for process improvement and follow-up on outstanding customer inquiries and complaints within defined timeframes. Manage face-to-face encounters by interacting with customers to provide information in response to inquiries about products and services, improve overall member experience, and reduce waiting time to expedite traffic flow.
Field Service Agent - Queens - Bilingual Spanish HF Management ServicesField Service Agent - Queens - Bilingual SpanishNew York City, New York$48,600–$65,960 / yearThis individual receives and addresses member & provider inquiries, de-escalates and resolves complaints, educates clients, engages in member retention activities, and escalates issues requiring additional intervention across all Lines of Business (LOBs) within a face-to-face, telephonic, and/or Omni-channel contact center environment. The Field Service Agent maintains the Healthfirst culture and drives improvements to ensure the best possible customer experience as measured by First Encounter Resolution and Customer Experience measures for our “North Star” Members and the Providers who service them.
Partnerships Manager AvocaPartnerships ManagerNew York, New York$160,000–$220,000 / yearOur AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers. Bonus points: Experience with channel, co-marketing, or partner-sourced revenue motions and familiarity with the CRMs home services operators use (ServiceTitan, FieldRoutes, Housecall Pro, and others).
Call Center Representative - VIVO Pharmacy (Onsite) Northwell Health IncCall Center Representative - VIVO Pharmacy (Onsite)Lake Success, NYOperates telephone console; answers incoming calls on the main number and calls for the Operator and extends the call to the appropriate extension number; places various outside calls for authorized Personnel according to policy. When determining a team members base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
Call Center Representative Butler America Aerospace, LLC.Call Center RepresentativeClifton, NJ$19–$21 / hourCall Center RepresentativeLocation:Clifton, NJ (07014)Job ID: #72434Pay Range: $19-21Description:- Manage large amounts of incoming calls- Generate sales leads- Identify and assess customers needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Meet personal/customer service team sales targets and call handling quotas- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customers Job Specific Requirements- Must be familiar with Microsoft 365- Experience with SalesForce CRM a plus. * Typical workday: o Onsite o Shift M - F 8a - 5p o Not required - OT or Weekends o Travel is Not required Top skills: Customer service, professionalism, high volume environment.
Senior, Indirect Tax - Unclaimed Property Tax Deloitte Touche Tohmatsu LtdSenior, Indirect Tax - Unclaimed Property TaxStamford, CT$74,925–$153,000 / yearOur specific services include state income and franchise tax, indirect tax, unclaimed property, business restructuring, credits and incentives, sales and use tax outsourcing, excise tax, property tax, state strategic tax review, and state tax controversy. Our Unclaimed Property Tax professionals include former state tax auditors and administrators, industry personnel, tax practitioners, accounting specialists, and technology personnel with numerous years of multistate tax experience.
Sr. Access Center Ambassador Westchester Medical Center Health NetworkSr. Access Center AmbassadorNY$22.25–$27.98 / hourJob Details: Job Summary: A Senior Access Center Ambassador acts as the lead point of contact for a particular service line or department to enhance communication to patients and other callers, handling a high volume of inbound calls to schedule appointments, answer questions, and route calls to the appropriate departments. Job Category Job Category Allied Health Prof/Technical Clerical/Administrative Support Executive/Management Finance/Info Systems Nursing Support Nursing/Nursing Management Physicians Professional/Non-Clinical Service/Trades.
NewFamily Law Attorney JobotFamily Law AttorneyWest Orange, NJ$125,000–$195,000 / yearOur practice handles a wide range of sophisticated matters including high-net-worth divorce, child custody and support, equitable distribution, mediation, appeals, domestic violence matters, business valuation issues, marital agreements, adoption matters, and complex post-judgment disputes. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Guest Experience Agent (Overnight) Accor SAGuest Experience Agent (Overnight)New York, NYMaintain complete knowledge of all hotel guests, in-house groups, hotel extension numbers, all special requests (DND, screen calls, NRG, etc.), hours of operation of each outlet and features and services provided by the hotel. Accept and process all guest requests for screening calls, do not disturb, call forwarding, conference calls, non-registered guest, monitor telephone system problems and maintain log of such and assist in emergency situations as central communication center for hotel.
Senior Backend Platform Developer, Contact Center Systems NavanSenior Backend Platform Developer, Contact Center SystemsNew York, NY$118,800–$264,000 / yearThe work includes legacy platform migration, improved reliability and observability, AI-enabled automation, and new services that make our customer and agent experiences faster, smarter, and easier to operate. This is a software engineering role first: where you will design APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support our customer and agent experience.
Senior Backend Platform Developer, Contact Center Systems Navan IncSenior Backend Platform Developer, Contact Center SystemsNew York, NY$118,800–$264,000 / yearThe work includes legacy platform migration, improved reliability and observability, AI-enabled automation, and new services that make our customer and agent experiences faster, smarter, and easier to operate. This is a software engineering role first: where you will design APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support our customer and agent experience.
Guest Experience Agent Accor SAGuest Experience AgentNew York, NYMaintain complete knowledge of all hotel guests, in-house groups, hotel extension numbers, all special requests (DND, screen calls, NRG, etc.), hours of operation of each outlet and features and services provided by the hotel. Accept and process all guest requests for screening calls, do not disturb, call forwarding, conference calls, non-registered guest, monitor telephone system problems and maintain log of such and assist in emergency situations as central communication center for hotel.
Contact Center Operations and Transformation Functional Manager Deloitte Touche Tohmatsu LtdContact Center Operations and Transformation Functional ManagerStamford, CT$144,000–$241,000 / yearAssessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics. As a Manager in Deloitte Consulting's Customer offering portfolio, you will help clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery.
NewDispatch Operations Agent Crane NXT CoDispatch Operations AgentNYRemote$40,000–$46,000 / yearThe company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta.
Customer Care Agent Mon-Fri 9:00 AM - 5:00 PM Vital Records ControlCustomer Care Agent Mon-Fri 9:00 AM - 5:00 PMNJData entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts. Competencies: Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.
Contact Center Operations Generalist, Business Transformation Architecture Deloitte Touche Tohmatsu LtdContact Center Operations Generalist, Business Transformation ArchitectureStamford, CT$171,500–$307,500 / yearExperience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE). We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.
Product Manager - Global Employer Services Technology Center Deloitte Touche Tohmatsu LtdProduct Manager - Global Employer Services Technology CenterNew York, NY$135,675–$184,500 / yearProven experience with incident management, root cause analysis methodologies, resilience patterns, SQL Server Reporting Services (SSRS), Extensible Markup Language (XML), and JavaScript Object Notation (JSON); ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate in person 2-3 days per week. Proven experience with Amazon Web Services (AWS), including Elastic Compute Cloud (EC2), Lambda, Glue, Elastic MapReduce (EMR), CloudWatch, Redshift, and Aurora; artificial intelligence and machine learning frameworks; large language models; and autonomous agentic systems or intelligent automation solutions.
Remote Customer Service Representative Recruit MonitorRemote Customer Service RepresentativeYonkers, New YorkRemoteWithin our Customer Response Center, the Remote Licensed Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduatesas well as one of America's Best Employers for Diversity.