Sales Account Manager UlineSales Account ManagerStamford, CT$85,000–$135,000 / yearFull timeUline, a name millions of businesses across North America know and trust, is looking for an experienced Sales Account Manager to build our growing Stamford, Connecticut market. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations and 17 sales offices.
NewManaging Director, Transaction Advisory Services (M&A Tax) bdo consultingManaging Director, Transaction Advisory Services (M&A Tax)Melville, NY$250,000–$350,000 / yearThe responsibilities of this role will include working with BDO counterparts in India to increase capacity for Section 382 consulting, training the TAS team and overall tax practice as to Section 382 tax technical topics, and improving BDO’s deliverables, tools, and templates related to Section 382. Understands the technical and practical issues and opportunities regarding the taxation of corporate mergers, acquisitions, and restructurings involving corporate entities, including (but not limited to): Form and ramifications of various taxable asset and stock transactions.
NewTax Managing Director, Core Tax Services bdo consultingTax Managing Director, Core Tax ServicesStamford, CT$190,000–$335,000 / yearThe Tax Managing Director is responsible for applying industry specific knowledge to advice clients on the tax implications of their business objections, evaluating and selecting alternative actions to lessen tax burden and cost of compliance, identifying different methods of complying with tax regulations while acting as the primary client contact for complex tax issues. Develops an in-depth understanding of the technical and practical issues and opportunities regarding one or more areas of taxation, e.g., individual, corporate, property, sales, corporate, pass-through, state and local, international, expatriate, transfer pricing, credits and incentives, compensation and benefits, accounting methods, R&D tax benefits.
NewBusiness Development Director (Financial Services) bdo consultingBusiness Development Director (Financial Services)Stamford, CT$150,000–$180,000 / yearUpon completion of the prospect targeting onboarding program, generates opportunities with targeted prospects through agreed upon lead generation activities including cold calling, telemarketing campaigns, direct mail and e-mail campaigns, web seminars/seminars, business community outreach, networking, sponsorships referral development, and other lead generation programs as defined in the office/industry business development plan. Under the direction of the Business Development Market Leader or Business Development Managing Director, and in collaboration with the Practice Leaders and the Chief Business Development Officer, the Director, Business Development will be responsible for achieving local office and/or industry revenue goals by building market presence and identifying and helping pursue new business opportunities in line with firm, regional, local office, and industry business strategies.
NewAssurance Director - Asset Management & Financial Services bdo consultingAssurance Director - Asset Management & Financial ServicesStamford, CT$180,000–$265,000 / yearBusiness Acumen: Able to apply knowledge of business functions, processes and strategies to provide services, solutions and advice that considers and improves the organization as a whole as evidenced by: Ability to understand core business operations/structure of various businesses. Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of Engagement Director of that specific assignment.
Service Technician - SBE AramarkService Technician - SBENORTH HAVEN, CT$24–$25 / hourBENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys, and installations.
Entry-Level Financial Service Professional NYL Nassau-Suffolk RegionEntry-Level Financial Service ProfessionalMelville, NY$60,000–$100,000 / yearIdentify, seek out, and generate prospects continuously using social media or other marketing tools and create strong relationships with new clients as their trusted advisor. New York Life has received the highest financial strength ratings currently awarded to any U.S. life insurer by each of the four major rating companies: A.M.
NewRegional/Division Sales Manager- Commercial Lines Marshall & Sterling IncRegional/Division Sales Manager- Commercial LinesShelton, CT$250,000–$275,000 / yearThis role partners closely with regional leadership to execute strategic initiatives, build strong relationships with clients and carrier partners, and cultivate a high-performing team that supports Marshall+Sterling's mission and long-term objectives. Guided by our mission to empower clients to predict, prepare for, and preempt risk, we are relentlessly focused on helping people and businesses protect what matters most - so they can move forward with confidence.
NewRegistered Nurse (RN) - Home Health Case Management - $90K-100K per year FreedomCareRegistered Nurse (RN) - Home Health Case Management - $90K-100K per yearBridgeport, CT$90,000–$100,000 / yearThis role collaborates closely with patients, caregivers, and interdisciplinary care teams to assess needs, develop individualized plans of care, and facilitate the seamless initiation and delivery of services. The Care Manager, RN proactively communicates clinical concerns, changes in condition, and potential barriers to care with the appropriate team members to ensure timely intervention, effective care coordination, and optimal patient outcomes.
Operations Supervisor II Interstate Waste ServicesOperations Supervisor IIDanbury, CT$90,000–$105,000Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective safety program. Overview: Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets with a rail-served landfill in Ohio!
NewS&OP Manager Page GroupS&OP ManagerWestport, CT$12,100–$135,000 / yearFull timeThe ideal candidate combines strong analytical skills with operational leadership and enjoys working across departments to drive execution and continuous improvement. Analyze inventory levels, turns, aging inventory, and stock availability to optimize working capital and service levels.
Customer Service Manager HarcoSemco LLCCustomer Service ManagerBranford, CTKey responsibilities include daily leadership of order entry activities; alignment of the customer backlog with internal production build and ship schedules; ownership of quoting processes, price lists, and customer-specific commercial requirements; and resolution of escalated customer issues, in strict adherence to company policies and procedures. Lead development, implementation, and improvement of processes, procedures, and methods related to order entry, order status notes, acknowledgments, quotes, and all customer service activities to ensure quality, efficiency, and cost-effectiveness while facilitating responsiveness to customer requests.
Customer Service Manager Hobby Lobby Stores IncCustomer Service ManagerMilford, CT$16.95–$17.95 / hourIf you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you. The Customer Service Manager position is one of hourly store management.
Customer Service Manager - Amphenol Nexus Technologies Times Microwave SystemsCustomer Service Manager - Amphenol Nexus TechnologiesStamford, ConnecticutThe Customer Service Manager serves as the primary escalation point for complex customer issues, collaborates with cross-functional teams to address customer needs, and utilizes service metrics to identify trends and implement improvements. The Customer Service Manager is responsible for leading and developing the customer service team to deliver exceptional support and ensure a high level of customer satisfaction.
Customer Service Manager - State Farm Agent Team Member Manizha Parand - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberHauppauge, NYFull timePosition Overview: To oversee all office daily functions ensuring workflow and employee productivity are maximized to sustain continued agency growth and employee development. Clarify and fulfill customer requests/needs by presenting various selections of products and services providing pricing information as requested.
Customer Service Manager Times Microwave Systems Inc.Customer Service ManagerStamford, CTThe Customer Service Manager serves as the primary escalation point for complex customer issues, collaborates with cross-functional teams to address customer needs, and utilizes service metrics to identify trends and implement improvements. The Customer Service Manager is responsible for leading and developing the customer service team to deliver exceptional support and ensure a high level of customer satisfaction.
Customer Service Manager WSA AmericasCustomer Service ManagerHauppauge, New YorkOur portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
Manager, Sales and Customer Service Macy's IncManager, Sales and Customer ServiceLake Grove, NYWhether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.
Install Manager - Residential Remodeling, Onsite Customer Service and Project Management United Home Experts, IncInstall Manager - Residential Remodeling, Onsite Customer Service and Project ManagementCheshire, CT$75,000–$90,000The right applicant for this position may has some experience in carpentry and residential construction but we welcome candidates with success in other multi-faceted roles overseeing multiple teams - Hospitality / Restaurant General Managers / Event Managers / Project Management in other fields etc. Independently schedule and manage your time daily to meet with each active customer & crew, prepare for upcoming jobs, and execute in the moment problem solving.
NewSr Manager - Customer Service Technology IberdrolaSr Manager - Customer Service TechnologyOrange, ConnecticutManager, Customer Service Billing & Collections role serves as the primary IT partner to Billing Operations, Credit & Collections, Revenue Protection, and Customer Accounting teams, ensuring systems are stable, compliant, and responsive to changing operational and regulatory requirements. Position is also responsible for the day-to-day management, delivery, and operational performance of technology platforms supporting Billing, Financial Contract Accounting (FICA), and Credit & Collections functions for a regulated electric and/or gas utility.
NewCustomer Service Associate Team Leader (Front End Support Assistant Manager) Whole Foods Market IncCustomer Service Associate Team Leader (Front End Support Assistant Manager)Milford, CT$20.05–$35 / hourMaintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level.
Customer Service - Self Storage Manager Public StorageCustomer Service - Self Storage ManagerBerlin, CTPerforming cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris. Transportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business.
Customer Service Representative/Manager in Training (MIT) MidasCustomer Service Representative/Manager in Training (MIT)Stratford, Connecticut$45,000–$70,000 / yearWhether you're interested in advancing your technical skills, expanding your knowledge of automotive repair, or developing your sales and customer service abilities, we provide ongoing training and development opportunities to support your career aspirations. Whether it's implementing new technologies, exploring innovative service offerings, or finding creative solutions to challenges, we encourage our team members to think outside the box and contribute their ideas to help drive our business forward.
Customer Service Representative/Manager in Training (MIT) Midas - AMG EnterprisesCustomer Service Representative/Manager in Training (MIT)STRATFORD, CTAs a Midas Customer Service Representative, you will be performing the following duties: Deliver exceptional customer service while listening and consulting with customers. Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed.
Customer Experience Manager StordCustomer Experience ManagerNorth Haven, ConnecticutStord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms.
Operations/Service Manager II Burlington Coat Factory Whse.Operations/Service Manager IIMilford, Connecticut$25.20–$34.80 / hourYou’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.
Customer Success & Implementation Mgr at Fletcher Wakefield Design CbCustomer Success & Implementation Mgr at Fletcher Wakefield DesignStamford, ConnecticutB2B SaaS or a to-the-trade environment · Demonstrated ability to learn new software quickly, configure it for end users, and teach it effectively · Demonstrated experience owning a brand voice and visual identity across customer-facing channels · Strong on-camera presence; experience recording tutorials, training videos, or instructional content · Excellent written communication across both technical documentation and marketing copy · Strong verbal and in-person communication; comfortable leading kickoffs, training sessions, and client meetings · Strong organizational skills with the ability to manage multiple accounts and content workstreams at the same time · Professional, composed presence with clients · Self-directed; able to operate effectively with general direction. · Client onboarding & implementation · Set up new design firm accounts, including portal configuration, project structure, and importing existing client and project data · Configure the platform to match each firm's workflow — vendor preferences, project templates, team permissions, and billing · Tailor onboarding depth to each firm's size, complexity, and technical comfort level · Lead onboarding kickoffs at the Stamford showroom, via Zoom, or on-site at client offices · Set goals for each account and guide each user to their first quote, first order, and first completed project on the platform · Coordinate with the product team on configuration requests and unusual cases, and document each implementation to speed up future.
NewCustomer Success & Implementation Mgr at Fletcher Wakefield Design Fletcher Development LLCCustomer Success & Implementation Mgr at Fletcher Wakefield DesignStamford, CT$55,000–$80,000 / yearFull timeFletcher Wakefield is launching a purpose-built software platform that takes everything the showroom does — sourcing, quoting, ordering, project management — and brings it into a single digital environment designers can run their practice on. · Record tutorial videos for all major workflows, including quoting, ordering, project setup, the 3D Visualizer, the Instant Quoting Tool, and.
Operations/Service Manager II Burlington StoresOperations/Service Manager IIMilford, ConnecticutYou’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.
Customer Accounts Manager The Aaron's Co IncCustomer Accounts ManagerStratford, CT$19.50–$20.50 / hourAn employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
Customer Success Manager RB Global IncCustomer Success ManagerNorwalk, CTRB Global's portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers' management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
Customer Success Manager Stord IncCustomer Success ManagerNorth Haven, CTStord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms.
Customer Care Manager - State Farm Agent Team Member Derek Gromko - State Farm AgentCustomer Care Manager - State Farm Agent Team MemberCheshire, CTFull timeWe’re looking for individuals who want to be part of a close-knit team, take pride in their work, and build a meaningful career in an agency that truly cares about its people. Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers.
Customer Care Manager - State Farm Agent Team Member Jacquelyn Jacobson - State Farm AgentCustomer Care Manager - State Farm Agent Team MemberCommack, NYFull timeSeeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference.
Customer Experience Manager - Part Time GFI-Team IkigaiCustomer Experience Manager - Part TimeStamford, CTRemote$65,000–$85,000 / yearCommunication Craftsmanship: Be the conductor of client interactions, making sure every request is met promptly and cheerfully. Strategy Crafting: Collaborate on impactful financial strategies that resonate and elevate clients' goals.
Principal Customer Success Manager (817) ProtegrityPrincipal Customer Success Manager (817)Stamford, ConnecticutProtegrity’s customers — some of the world’s largest banks, insurers, healthcare systems, and retailers — are at an inflection point: they are moving from our proven appliance-based Data Security Platform (Enterprise Security Administrator, Data Security Gateway, and the classic protector family covering databases, applications, files, and big data) to a new, containerized, microservices-based architecture. Lead customers through the transition from appliance-based Protegrity (ESA, DSG, classic protectors) to the new containerized, Kubernetes-native microservices architecture — co-authoring migration plans with Product, Solutions Engineering, and Professional Services, and de-risking re-platforming of production tokenization, encryption, and policy workloads with zero regression in compliance posture.
Full-Time Customer Service Supervisor Kohl's CorpFull-Time Customer Service SupervisorBerlin, CT$23.50–$36.45 / hourLead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service. In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service.
Manager Aerospace Customer Accounts Roller Bearing Company of America, IncManager Aerospace Customer AccountsOxford, CTPart timePlans, prepares, and assigns customers to Account Specialists taking into consideration workload and competency of incumbent to assure excellent customer service is provided. Provide necessary training to assure familiarity of Account Specialists with product, process and customers including helping to establish relationship with plant engineering departments.
NewCustomer Service Representative RB Global IncCustomer Service RepresentativeNorwalk, CTRB Global's portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers' management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
Emergency Services Manager Paul Davis RestorationEmergency Services ManagerBerlin, Connecticut$18–$30 / hourOur team puts emphasis into living our Vision, Mission and Values to be more than just a service provider – our Emergency Services Managers are leading their teams to be first on site after disasters strike (i.e. floods, fires) and will be directing the mitigation crews to restore the property. Role on the Team (Job Responsibilities): Ensuring the teams performance of tarping, board up, water mitigation, mold remediation, environmental services and carpet cleaning/re-installation services in accordance to our company and industry specifications.
Customer Service Specialist - Direct Hire Nesco Resource, LLCCustomer Service Specialist - Direct HireHauppauge, NY$50,000–$60,000 / yearThis role serves as the primary point of contact for customers and works closely with internal teams to ensure accurate, timely order fulfillment and a positive customer experience. The Customer Service Representative is responsible for managing customer accounts and ensuring a high level of service throughout the order process.
Client Service Manager II GallagherClient Service Manager IIDanbury, ConnecticutThe actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. As a Private Client Service Manager at Gallagher, you’ll be the trusted advisor for High Net Worth individuals, managing their personal insurance programs and ensuring their unique needs are met with precision and care.
NewEmergency Services Manager Paul DavisEmergency Services ManagerBerlin, CTOur team puts emphasis into living our Vision, Mission and Values to be more than just a service provider - our Emergency Services Managers are leading their teams to be first on site after disasters strike (i.e. floods, fires) and will be directing the mitigation crews to restore the property. Role on the Team (Job Responsibilities): Ensuring the teams performance of tarping, board up, water mitigation, mold remediation, environmental services and carpet cleaning/re-installation services in accordance to our company and industry specifications.
Emergency Services Manager Paul Davis Restoration of Central ConnecticutEmergency Services ManagerBerlin, CTFull timeOur team puts emphasis into living our Vision, Mission and Values to be more than just a service provider – our Emergency Services Managers are leading their teams to be first on site after disasters strike (i.e. floods, fires) and will be directing the mitigation crews to restore the property. Ensuring the teams performance of tarping, board up, water mitigation, mold remediation, environmental services and carpet cleaning/re-installation services in accordance to our company and industry specifications.
Manager, Academic And Administrative Services Yale UniversityManager, Academic And Administrative ServicesNew Haven, CT$68,000–$120,500 / yearMay serve as the unit's point of contact to/from service providers (e.g., Facilities, HR, IT/Telecomm, Student Services, Faculty Affairs, Emergency Operations for Business Continuity Plan) to ensure providers are apprised of unit needs & relevant information; troubleshoot & takes action where needed; monitors the adequacy of service delivered by outside providers. 4. Conceptualizes & participates in business process re-design & other quality improvement initiatives for the designated programs; facilitates implementation of approved modifications to ensure optimal use of organizational resources.
Manager, Academic and Administrative Services Yale UniversityManager, Academic and Administrative ServicesNew Haven, CT$68,000–$120,500 / yearMay serve as the unit's point of contact to/from service providers (e.g., Facilities, HR, IT/Telecomm, Student Services, Faculty Affairs, Emergency Operations for Business Continuity Plan) to ensure providers are apprised of unit needs & relevant information; troubleshoot & takes action where needed; monitors the adequacy of service delivered by outside providers. 4. Conceptualizes & participates in business process re-design & other quality improvement initiatives for the designated programs; facilitates implementation of approved modifications to ensure optimal use of organizational resources.
Assistant Manager, Customer Operations - Hamden Village Fair The Gap IncAssistant Manager, Customer Operations - Hamden Village FairHamden, CT$18.80–$25.40 / hourThrough collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers. You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development.
Patient Services Manager Trinity Health CorporationPatient Services ManagerWaterbury, CT$66,309–$99,464 / yearBA or BS degree preferred in institutional management, dietetics or equivalent degree with a minimum of three years progressive experience in the field of healthcare foodservice management or an equivalent combination of education and work experience such as Certified Dietary Manager certification (CDM) and at least 5 years progressive supervisory/ management experience. Excellent leadership, analytical, organizational, planning, delegation, coaching, communication (verbal, written and interpersonal), and computer (MS Word, Excel, Outlook, PowerPoint) skills; with a continuous improvement mindset and ability to challenge conventional thinking at all levels of the organization.
Automotive Assistant & Service Managers Mavis Tire Supply LLCAutomotive Assistant & Service ManagersNYTo be eligible for the position of Automotive Assistant / Service Manager, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; and (3) possess (i) 1 year of experience and/or training in automotive parts and/or tire sales, (ii) 1 year of experience and/or training in automotive repairs/maintenance, or (iii) any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities of the position. While driving the sales initiatives of Mavis, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations.
Oracle Cx Field Service Manager, Functional Transformation Deloitte Touche Tohmatsu LtdOracle Cx Field Service Manager, Functional TransformationStamford, CT$130,800–$241,000 / yearYou will demonstrate Oracle Field Service expertise and serve as a primary client contact to facilitate requirement gathering/clarifications, build personas and process flows, guide backlog grooming, solution designs, and articulate business during sprint demo/feature demos. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.