What You'll Be Doing Own day-to-day regional logistics operations end to end, ensuring shipments run smoothly, costs are controlled, and issues are resolved quicklyMonitor, analyze, and act on performance data through hands‑on dashboard analysis, proactively identifying and resolving shipment issues, carrier exceptions, and operational risks, while tracking delivery quality, service levels, and cost driversManage complex carrier relationships and logistics costs, including invoice accuracy, surcharges, and discrepanciesIdentify and prioritize opportunities to streamline and automate operational workflows, improving speed, accuracy, and scalabilityBuild, design, implement, and continuously improve automated workflows, applying modern automation and AI tools to reduce manual work and increase reliabilityServe as an operational point of contact for carriers, ensuring service expectations, data flows, and processes are well understood and executedEngage directly with GelatoConnect Logistics customers to resolve issues and explain service changes, acting as an internal advocate to ensure operational decisions reflect customer experience and impactTranslate operational and customer insight into product development, partnering with Product and Engineering to improve tools, workflows, and integrationsCollaborate cross-functionally with Product, Engineering, Finance, Sales, and Customer teams to align operations, pricing, and platform capabilitiesShare operational insights across teams to support data-driven decisions on performance, cost, and service qualityContinuously improve the platform, identifying gaps in tooling or data and supporting the rollout of scalable operational improvementsWho You Are You're someone who takes pride in building systems that work, and improving them over time. In this role, you will: Own hands‑on operational execution with real regional accountabilityDirectly influence customer experience and platform quality through day‑to‑day decisionsWork at the intersection of execution, analysis, automation, and product inputTranslate operational insights into improvements that have global impactWhat It's Like to Work at Gelato We are a customer-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it much more sustainable.