Under general supervision, plans, implements and carries out support staff functions, complex clerical assignments, and projects; applies departmental and City customer service, purchasing, budgetary, personnel, payroll, and record-keeping policies; serves as a liaison between Human Resources and Public Works Operations staff by communicating and assisting with implementation of personnel-related policies and procedures; protects the confidentiality of employee personnel, medical, payroll, training, and employment records; exercises sound judgment in applying departmental and City procedures; performs related work as required. Responds to customer and citizen requests; serves as the primary point of contact for citizens regarding the Citys sidewalk and snowwalk safety programs and snow emergency operations; administers and coordinates sidewalk and snowwalk inspection, notification, tracking, and compliance activities; responds to inquiries regarding snow routes, snow removal operations, parking restrictions, sidewalk snow removal requirements, and other winter weather-related concerns; maintains customer and budgetary accounts.