Associate Account Executive - Community SPS Commerce Inc
Associate Account Executive - Communityp>Essential Responsibilities / Duties • Execute on retailer-directed leads; efficiently investigate each Supplier's current environment while prescribing the best solution to meet their needs • As a consultant to the Supplier community, act as an extension of our retail partners by communicating their value, the "why", timelines and requirements tailored to each partner • Drive maximum adoption via signed agreements of Retail customer vendors as part of a coordinated campaign effort by target dates • Work through objections or barriers Suppliers may have and effectively convey their message to the Retailer as needed • Collaborate cross-functionally with account teams to maximize future upsell to Suppliers (small - enterprise level businesses) • Adopt and apply any new Community program strategy • Maintain internal and external customer satisfaction throughout the process, including timely and professional responses and working effectively with your SPS account team and management • Provide feedback on program quality early and often to ensure we are managing Retailer expectations appropriately and changing course where necessary, this includes escalating known or anticipated issues and complications • Complete all outreaches (calls and emails) within expected timelines in accordance with the program dates and team SLA's • Document all activity including key findings, progress, insights, and pipeline velocity in Salesforce.com. The Community Account Executive contacts Retail Industry leads generated by an internal sales group to maximize the opportunity of our retailer partner programs while providing real-time updates as part of an account team by leading and driving new potential sales, cross-selling, and up-selling opportunities.