Customer Technical Support Representative IQ FiberCustomer Technical Support RepresentativeJacksonville, FLCustomer interactions, troubleshooting actions, and final resolutions are documented accurately and consistently in internal systems, ensuring strong records and seamless continuity for follow-up support. What Success Looks Like: Customer technical issues are diagnosed efficiently and resolved with minimal disruption, restoring internet or Wi‑Fi service quickly through effective troubleshooting and clear next steps.
NewRoute Service Representative (4-Day Workweek) (Jacksonville, FL, US, 32218) Cintas CorpRoute Service Representative (4-Day Workweek) (Jacksonville, FL, US, 32218)Jacksonville, FLWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best.
Trauma and Reconstruction Associate Sales Representative (Jacksonville, FL) Smith & Nephew PlcTrauma and Reconstruction Associate Sales Representative (Jacksonville, FL)Jacksonville, FLAll field sales professionals who are required to gain entry into healthcare facilities to perform the basic remit of their role must successfully complete the credentialing process and comply with the requirements of those facilities they support, which can include adherence to any established vaccine protocols. Within those accounts, the ASR will be responsible for assisting in the scheduling of operative cases, securing inventory for those cases, observing, and consulting the surgical team on Smith Nephew instrumentation and implants and completing the logistical requirement associated with those cases.
New Customer Acquisition Representative I (R-19622) Dun & Bradstreet Holdings IncNew Customer Acquisition Representative I (R-19622)Jacksonville, FLThe New Business Sales function is responsible for selling the Company's products and services to new and/or existing clients and developing or expanding accounts primarily through telephone sales. Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
Sales Representative - First Aid and Safety CintasSales Representative - First Aid and SafetyJacksonville, FLWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best.
Assistant Route Service Sales Representative (4-Day Workweek) CintasAssistant Route Service Sales Representative (4-Day Workweek)Jacksonville, FLWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best.
Representative, Sales Development Crowley Personnel LLCRepresentative, Sales DevelopmentJacksonville, FLFull timeMeet and exceed minimum KPI requirements such as productivity, new revenue growth, gross profit, contribution margin, load counts, multiple supply chain service sells and graduating accounts to need additional support. Responsible for performing outbound sales calls, including cold-calling, lead follow-up and sales qualification, to develop a portfolio of buying customers while meeting or exceeding quotas.
Life Services Financial Services Representative Bank of AmericaLife Services Financial Services RepresentativeJacksonville, FloridaKey responsibilities include deepening relationships by referring clients to specialized sales teams and serving as a central entry point into a fully licensed financial services career. Preparation for the role starts with best-in-class training from our award-winning Academy; along with hands on practice and personalized coaching to develop the knowledge, skills, and behaviors that you will need to be successful.
Outside Sales Representative - Climate Control Sunbelt Rentals IncOutside Sales Representative - Climate ControlJacksonville, FL$40,000–$62,965 / yearRelated experience may include: Account Executive, Account Manager, Outside Sales, Outside Sales Representative, Sales, Sales Consultant, Sales Director, Sales Rep, Sales Representative, Salesperson, Account Development Manager, Channel Sales Director, Distribution Sales Manager, Inside Sales Representative, Marketing Representative. In addition to cultivating existing accounts and developing new ones, you will work closely with our General Tool Division and other Specialty Divisions providing turn-key solutions utilizing Sunbelt's wide array of equipment and services.
Adult Admissions Representative Tulsa Welding School-JacksonvilleAdult Admissions RepresentativeJacksonville, FLPart timeWe are laser-focused on student success by focusing on organizational and operational improvements, a dedication to excellence in training programs, innovation and technology aligning industry transformations, and a culture built on human compassion, care, and service. Position Summary: Responsible for presenting the campus and its programs to prospective students working primarily with students who are one year out of high school and beyond in the school’s local area.
In Home Sales Representative / HVAC Florida Home Air ConditioningIn Home Sales Representative / HVACJacksonville, Florida$100,000–$200,000 / yearFull timeJoin Florida Home AC, in partnership with American Residential Services (ARS) , the nation’s largest provider of residential HVAC, plumbing, and electrical services , with over 7,000 team members and more than 45 years of experience delivering trusted home comfort solutions to customers across the country. Responsibilities: As a Comfort Advisor / In-Home HVAC Sales Representative , you will meet with homeowners to evaluate their current heating and cooling systems and present customized replacement solutions.
Licensed Customer Service Representative, Protect SofiLicensed Customer Service Representative, ProtectJacksonville, FL$17.20–$25 / hourYou will own the entire post-purchase experience - troubleshooting complex billing issues, processing endorsements, adjusting coverage on the fly, spotting upsell opportunities, and saving accounts at risk of churning. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way.
NewEmployee Benefits Account Manager- Emerging Markets Hub International LtdEmployee Benefits Account Manager- Emerging MarketsJacksonville, FLABOUT HUB INTERNATIONAL: HUB International Limited ("HUB") is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. SUMMARY: The Employee Benefits Account Manager (AM) - Emerging Markets services and maintains accounts while providing professional and prompt support to our clients, carrier representatives, vendor partners, and HUB colleagues.
Employee Benefits Account Manager Hub International LtdEmployee Benefits Account ManagerJacksonville, FLABOUT HUB INTERNATIONAL: HUB International Limited ("HUB") is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. SUMMARY: The Employee Benefits Account Manager (AM) services and maintains accounts while providing professional and prompt support to our clients, carrier representatives, vendor partners, and HUB colleagues.
Account Executive - North Florida Region Curative HR LLCAccount Executive - North Florida RegionJacksonville, FLRemote$100,000Backed by our recent $150M in Series B funding and valuation at $1.275B , Curative is scaling rapidly and investing in AI-powered service, deeper member engagement, and a smart network designed for today’s workforce. Monitor service delivery by tracking and analyzing key performance metrics, ensuring clients receive the highest level of service and value from our products and services while aligning with their business goals.
Personal Lines Account Manager - Private Client Hub InternationalPersonal Lines Account Manager - Private ClientJacksonville, FLABOUT HUB INTERNATIONAL: HUB International Limited ("HUB") is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. SUMMARY: The Personal Lines Account Manager- Private Client manages a book of high-net-worth insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making.
Commercial Lines Account Executive Hub InternationalCommercial Lines Account ExecutiveJacksonville, FLDirectly oversee and coordinate the delivery of all HUB services to assigned clients throughout the policy cycle, including stewardship reports, delivery of risk control services, carrier meetings, claims reviews, preparation of coverage outlines, and marketing of emergent and renewal coverage requests. Acquires understanding of clients' business and insurance objectives and critically analyzes and compares insurance plans and HUB services to determine suitability for additional opportunities; assess client risk to ensure not coverage gaps exist.
Sales Development Representative Breakthru Beverage Group LLCSales Development RepresentativeJacksonville, FLRemotePrepares and delivers professional sales presentations to customers by balancing the company's priorities and customer's needs to include selling display ideas, new products, cold box, shelf, back bar placements and resets, drink and wine lists, and promotions. Services accounts by delivering products to customers in extenuating circumstances, handling customer issues and complaints and referring these issues as appropriate to management.
Sales Representative - Laboratory Products Cardinal Health IncSales Representative - Laboratory ProductsJacksonville, FL$131,500–$152,370 / yearThe Lab sales team focuses on selling high-quality Cardinal Health Brand Laboratory Products and Services tailored for every lab discipline, including custom kitting and distribution services into hospital and independent labs. Our comprehensive product offering is continuously expanding to meet the requirements of our customers, and we support the end-to-end testing workflow with products for every lab discipline, including custom kitting solutions, capital equipment and point of care options.
NewBusiness Development Representative Hire QuestBusiness Development RepresentativeJacksonville, FLFirst-Year Earning Potential: $100,000+Are you a motivated sales professional who enjoys building relationships, winning new business, and having unlimited earning potential? This is an exciting opportunity for a results-oriented sales professional who wants to take ownership of their success while helping businesses solve their workforce needs.
NewPlanet Fitness - Member Services Representative - Part Time - Bartram Planet FitnessPlanet Fitness - Member Services Representative - Part Time - BartramJacksonville, FL$14–$14.50 / hourOur success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone. This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
NewSaaS Sales Development Representative - Florida (Remote) Cargobase Pte Ltd.SaaS Sales Development Representative - Florida (Remote)Jacksonville, FLRemoteRole Overview As a SaaS Sales Development Representative (SDR), you are responsible for driving top-of-funnel performance by identifying, engaging, and qualifying new prospects to build a predictable and high-quality sales pipeline. Today, Cargobase helps global enterprise shippers such as Bosch, Goodyear, Reckitt Benckiser, and Textron work seamlessly with logistics service providers including DHL, DSV, and FedEx.
NewSenior Representative - Customer Service WESCO International IncSenior Representative - Customer ServiceJacksonville, FLThis amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
Member Services Representative Planet Fitness IncMember Services RepresentativeOrange Park, FLThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Representative, Outside Sales Samuel, Son & Co LtdRepresentative, Outside SalesJacksonville, FLPHYSICAL DEMANDS: Ability to safely visit and evaluate the production facility which may include climbing stairs, wearing required PPE, following safety local safety protocols, standing, stooping for extended periods of time. At Samuel, we believe every team member brings unique and valuable skills, experiences and knowledge to our thriving business - enabling us to build on over 170 years of success in the metals industry.
QSR Representative Circle K StoresQSR RepresentativeJacksonville, FloridaThis Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions, and qualifications required of the position. Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises.
Technical Sales Representative - Jacksonville Precision HireTechnical Sales Representative - JacksonvilleJacksonville, FloridaAs part of their growth, we’re hiring Technical Sales Representatives to develop new business, grow accounts, and expand market share. We’re partnering with a nationwide leader in HVAC and power generation rentals: solutions that keep projects, facilities, and events running when it matters most.
QSR Lead Representative Circle K StoresQSR Lead RepresentativeJacksonville, FloridaThis Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions, and qualifications required of the position. Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises.
NewAgency Representative (Florida) - Westcor Land Title Insurance Company ArdánAgency Representative (Florida) - Westcor Land Title Insurance CompanyJacksonville, FloridaCompiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, referrals and other sources. Communicates proactively with and responds in a timely manner to clients, fulfilling the Westcor services platform working with administrative support, underwriting counsel and regional management.
Member Services Representative PT Planet FitnessMember Services Representative PTFleming Island, FloridaJob Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Customer Service Representative APG SouthCustomer Service RepresentativeJacksonville, FLOur portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies. This role serves as a key point of contact for customers, vendors, carriers, and internal teams, ensuring accurate order processing, efficient office workflow, timely communication, and exceptional customer service in a fast-paced environment.
In Home Sales Representative / HVAC American Residential Services LLCIn Home Sales Representative / HVACJacksonville, FL$100,000–$200,000 / yearJoin Florida Home AC, in partnership with American Residential Services (ARS), the nation's largest provider of residential HVAC, plumbing, and electrical services, with over 7,000 team members and more than 45 years of experience delivering trusted home comfort solutions to customers across the country. As a Comfort Advisor / In-Home HVAC Sales Representative, you will meet with homeowners to evaluate their current heating and cooling systems and present customized replacement solutions.
Sales Representative / Sales Executive Lead, Direct New Sales Fidelity National Information Services IncSales Representative / Sales Executive Lead, Direct New SalesJacksonville, FLn \n\n Understanding the company strategy and aligning FIS' BPaaS solutions and services to their strategy is key to building solid relationships and a successful partnership.\n \n\n \nLocation & Travel\n\n Virtual Position \u2013 Remote anywhere in the US\n \n\n Up to 30-50% Travel, spending time in the field\n \n\n \nWhat you bring:\n\n History of selling into large banks (5+ years experience in this space)\n \n\n Proven success in identifying, initiating, developing, and closing sales opportunities\n \n\n Must have a career selling Outsourced Solutions, at least one of the following: Item or Remittance Processing, Print and Mail or Card Personalization and Materials supply.\n \n\n Demonstrate successful experience selling complex solutions\n \n\n Experience structuring, negotiating, and closing "deals" that meet customer and FIS' expectations.\n \n\n Expert negotiation and closing capabilities\n \n\n History of accurately forecasting and pipeline management, as well as, accurate input and consistent updates in a CRM\n \n\n Excellent skills in communicating ideas both verbally and in written form in a clear, concise, and professional manner including presentations to all levels of management\n \n\n \nWhat we offer you:\n \nAt FIS, we are as committed to growing our employees' careers as our own business. Understanding the company strategy and aligning FIS' BPaaS solutions and services to their strategy is key to building solid relationships and a successful partnership.\n \nAs a Senior Sales Executive, you will drive new business sales of FIS' BPaaS solutions above \u2013 In addition you'll work along side the Strategic Account Manager (SAM) to upsell additional strategic BPaaS solutions to existing BPaaS clients.\n \nWhat you will be doing\n \nYou will be using your leadership and enterprise sales experience to manage large complex BPaaS sales engagements.
Customer Service Representative GWC WarrantyCustomer Service RepresentativePonte Vedra, FLOur teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve. APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners.
NewCustomer Service Representative APCO HoldingsCustomer Service RepresentativePonte Vedra, FloridaOur teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve. APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners.
Patient Representative Full-Time Diana Health IncPatient Representative Full-TimeJacksonville, FLRole Description We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring the smooth operation of a growing womens health practice. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers.
QSR Representative Circle K Stores IncQSR RepresentativeJacksonville, FLRESTAURANT TEAM MEMBER RESTAURANT OPERATIONSThis Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties responsibilities functions and qualifications required of the position. occasionally including lifting from ground to overheadCircle K will make reasonable accommodations to known physical or mental limitations of an employee with a disability unless the accommodation is unreasonable or would pose an undue hardship.
Client Services Representative II - Bilingual Spanish Required Bank of America CorpClient Services Representative II - Bilingual Spanish RequiredJacksonville, FLOn screen copy: Trained by the award-winning Academy at Bank of America On screen copy: The Academy at Bank of America Dedicated Support Dedicated Training Time Classroom Training I was set up for success from day one with the onboarding I received through the award-winning Academy at Bank of America. On screen copy: Best part of my job is knowing that I'm helping clients' financial lives run smoothly The best part about my job is knowing that I'm helping clients' financial lives run more smoothly.
QSR Lead Representative Circle K Stores IncQSR Lead RepresentativeYulee, FLStore 2745220Q 462580 State Road 200 Yulee Florida 32097Shift AvailabilityDays and Evenings Job TypePart timeThe position includes but is not limited to the following essential job duties responsibilities and requirements RESTAURANT SHIFT LEAD JOB SUMMARYThis position directly supervises the operations of a shift in a restaurant. RESTAURANT SHIFT LEAD EXPECTATIONSProvides excellent guest service in a fast and friendly manner and coaches team members to do the sameMaintains a clean restaurant environment by cleaning and performing general housekeeping duties.
Carrier Representative SUDDATH COMPANIES, THECarrier RepresentativeJacksonville, FLThe Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services. Physical Activity Level: While performing the duties of this Job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, see clearly and talk or hear.
Consumer Investments Money Movement Service Representative - Jacksonville, FL Bank of America CorpConsumer Investments Money Movement Service Representative - Jacksonville, FLJacksonville, FLThe Money Movement Service Generalist is responsible for providing world class service to our Bank of America/Merrill clients and/or internal financial service advisors via inbound and outbound calls, as well as processing financial service transactions. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Customer Engagement Representative SUDDATH COMPANIES, THECustomer Engagement RepresentativeJacksonville, FLThe Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services. Computer Operations: To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties.
Metro Sales Representative Wilsonart LLCMetro Sales RepresentativeJacksonville, FLThis Sales Representative is responsible for promoting, sell and market Wilsonart and Non-Wilsonart products and programs to a variety of buying and non-buying decision-makers including customers sold by the Metro, OEM accounts, home-builders, kitchen dealers, millwork and corporate specifiers. Wilsonart Engineered Surfaces, a leading supplier of Decorative Surfacing Materials, Cabinet Hardware and Building Supplies is seeking an experienced Sales Representative.
Construction Sales Representative Waste Pro USA, Inc.Construction Sales RepresentativeJACKSONVILLE, FLBuilding on developed partnerships and interaction with prospects, current and construction clients, new contracts are acquired and/or existing contracts extended for temporary/event projects, for processing, transportation and disposal of construction and demolition materials. Accountable in partnership with corporate sales, marketing, and regional management for developing bid and RFP submittal packages and ensuring that proposals meet all specification requirements, required pro-forma, pricing and professional quality in appearance/content.
Multi-Line Representative - State Farm Agent Team Member Perry Unwalla - State Farm AgentMulti-Line Representative - State Farm Agent Team MemberSt Augustine, FLFull timeWe operate in a consistent growth mode, creating opportunities within our book of business while maintaining a fun, supportive environment that values collaboration, learning, and shared success. Team members are cross-trained and supported as they grow into areas like sales, retention, account management, or marketing, with opportunities to specialize over time.
NewCustomer Relations Representative - State Farm Agent Team Member Perry Unwalla - State Farm AgentCustomer Relations Representative - State Farm Agent Team MemberSt Augustine, FLFull timeThis role focuses on building and maintaining relationships with local businesses, apartment communities, car dealerships, and other key partners to promote our insurance services. We operate in a consistent growth mode, creating opportunities within our book of business while maintaining a fun, supportive environment that values collaboration, learning, and shared success.
Customer Service Representative - State Farm Agent Team Member Perry Unwalla - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberSt Augustine, FLFull timeAs a Customer Service Representative - State Farm Agent Team Member with Perry Unwalla - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. We operate in a consistent growth mode, creating opportunities within our book of business while maintaining a fun, supportive environment that values collaboration, learning, and shared success.
Carrier Representative - Entry Level NXTPoint LogisticsCarrier Representative - Entry LevelJacksonville, FloridaWith over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery.
Customer Service Representative Ryan Specialty GroupCustomer Service RepresentativeJacksonville, FloridaThe Customer Service Representative works in a sales-driven, multi-tasked, goal-oriented team environment, and is responsible for supporting incoming customer and broker interactions related to builders risk policy submissions, underwriting support, website navigation, guidelines, and general service inquiries. This role manages high volumes of inbound communication across phone, chat, and email channels, while also conducting outbound calls from lead generation efforts, ensuring timely and accurate handling of service requests and processing of business transactions.
NewSave Team Representative ADTSave Team RepresentativeJacksonville, FLRequired Skills/Abilities/Certification/Competencies : Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos; to write straightforward explanations, routine correspondence; to ask effective questions and present information clearly and concisely; to communicate with proper grammar and vocabulary effectively and clearly. Physical Requirements: While performing the duties of this job, the employee is occasionally required to stand, walk, sit; twist, use hands to handle, push, pull or feel, reach with hands and arms; climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.