Highlights
Summary: Under the supervision of the Lead Switchboard Operator, and according to specified procedures, operates a console telephone switchboard in order to relay incoming, outgoing and inter-office calls. Must be able to deal with the public, medical staff and hospital personnel in a courteous and professional manner.
Numbers & Facts
| Location | Buffalo, NY |
| Industry | Healthcare Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1998 |
| Website | http://www.chsbuffalo.org |
Description
Facility: Sisters of Charity Hospital
Shift: Shift 2
Status: Part Time w/Benefits FTE: 0.500000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: No
Work Schedule: Evenings with Call Weekend and Holiday Rotation
Hours: 3pm-11pm Fill-in as needed
Summary:
Under the supervision of the Lead Switchboard Operator, and according to specified procedures, operates a console telephone switchboard in order to relay incoming, outgoing and inter-office calls. Performs various hospital communications and clerical duties.
Responsibilities:
EDUCATION
- High School diploma or GED
EXPERIENCE:
- Experience managing multiple calls at one time of varied urgency and acuity. Call center or similar history is acceptable.
KNOWLEDGE, SKILL AND ABILITY
- Must be able to understand English and comprehend oral instruction
- Must be able to deal with the public, medical staff and hospital personnel in a courteous and professional manner
- Must be able to work under stressful conditions
- Ability to exercise good judgment in decision making
About Company
Catholic Health is dedicated to developing an exceptional workforce focused on a culture of inclusiveness and integrity that values diversity. Located in Buffalo, NY, Catholic Health is a non-profit healthcare system that provides care to Western New Yorkers across a network of hospitals, primary care centers, imaging centers, and several other community ministries. Our mission sets us apart. It's the human side of healthcare – the touch, smile or comforting word that can help make your healthcare experience better. It's treating all people with respect and dignity, and providing comfort in times of greatest need.