Lightspeed Systems is seeking a Strategic Account Manager to own and grow relationships with a portfolio of K-12 school districts within an assigned territory. This role is ideal for a seasoned account manager who excels at managing complex accounts, driving renewals, and expanding revenue through cross-selling and upselling-while delivering a high-quality customer experience.
As a Strategic Account Manager, you will serve as the primary point of contact for your accounts, acting as a strategic partner to district leaders. You'll be responsible for account planning, renewal strategy, risk mitigation, and expansion, while collaborating closely with internal teams to ensure long-term customer success and growth.
Key Responsibilities
- Own and manage a portfolio of K-12 district accounts, serving as the primary point of contact and strategic advisor
- Build and maintain strong relationships with district stakeholders by developing a deep understanding of their goals, initiatives, and challenges
- Lead account planning and strategic review meetings with customers to drive retention and growth
- Own the renewal lifecycle for assigned accounts, including forecasting, risk assessment, and execution
- Identify, position, and close cross-sell and up-sell opportunities within existing accounts
- Proactively monitor account health using product usage data, customer feedback, and internal reporting tools
- Anticipate and mitigate renewal risk by addressing issues early and coordinating with cross-functional teams
- Manage at-risk accounts and customer escalations, driving resolution and retention outcomes
- Maintain accurate and up-to-date account data in Salesforce, including contacts, licenses, pricing, contracts, and forecasts
- Partner closely with Customer Success, Sales, Product, Support, and Finance to deliver a seamless customer experience
- Provide insights from customer conversations to inform product improvements and go-to-market strategy
Required Qualifications
- Bachelor's degree preferred
- 5+ years of experience in account management, customer success, or B2B sales roles
- Proven experience managing renewals, expansions, and long-term customer relationships
- Demonstrated success driving revenue growth through cross-selling and upselling
- Strong consultative and solution-based selling skills
- Experience managing complex accounts with multiple stakeholders and long sales cycles
- Excellent written and verbal communication skills, including executive-level presentations
- Ability to understand and articulate technical solutions to a variety of audiences
- Proficiency with CRM systems (Salesforce preferred) and sales enablement tools
- Strong organizational, forecasting, and time-management skills
- Ability to work independently while collaborating effectively in a cross-functional environment
Preferred Qualifications
- Experience in SaaS and/or EdTech environments
- Experience selling into or managing K-12 school districts or public-sector customers
- Experience forecasting and owning renewal and expansion revenue
- Passion for education and technology-driven impact