Calendar Management, Clinical Practices/Protocols, Communication Skills, Computer Skills, Current Procedural Terminology (CPT), Customer Support/Service, Demographics, Establish Priorities, Fax Machines, Genetics, Health Insurance, Healthcare, High School Diploma, Hospital, ICD-10, Insurance, Interpersonal Skills, Interviewing Skills, Medical Coding, Medical Office, Medical Records, Medical Terminology, Medicine, Mentoring, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Multitasking, Onboarding, Ophthalmology, Patient Assessment, Patient Care, State Laws and Regulations, Team Player, Telephone Skills
Specialist-Registration I
Job Description
Overview
Registration Specialist - (Onsite)
Location: Spring Mill Ophthalmology Department
Schedule: Monday-Friday | 8:30 AM - 5:00 PM
Position Type: Full-Time | Onsite
Why Join IU Health?
At IU Health, we are committed to delivering exceptional patient experiences through compassionate, efficient, and collaborative care. The Ophthalmology team at Spring Mill offers a welcoming environment where employees are supported through mentorship, training, and opportunities to grow within the organization.
What Success Looks Like in This Role
Become comfortable with check-in and check-out processes while learning additional department functions and workflows.
Demonstrate proficiency in most job functions and confidently support day-to-day operations with minimal assistance.
Fully competent in all responsibilities, acting as a knowledgeable and dependable resource within the department.
Key Responsibilities
- Facilitate smooth and efficient patient flow from arrival through departure in a professional and courteous manner
- Perform patient check-in and check-out, ensuring accurate demographic and financial data
- Manage Pools, Faxes, and the Bump List (patient rescheduling list)
- Schedule appointments and gather appropriate medical and insurance information
- Validate and enter charges accurately and collect required payments
- Explain department and hospital policies, procedures, and charges to patients
- Answer incoming calls and appropriately route patients and visitors
- Collaborate closely with physicians, clinical staff, and other departments to support coordinated patient care
Skills & Qualifications for Success
- Ability to multitask and prioritize tasks based on urgency in a fast-paced environment
- Strong interpersonal and communication skills with both patients and coworkers
- Professional, patient-centered approach to customer service
- Collaborative mindset and willingness to support team goals
- Medical office or healthcare registration experience preferred, but not required
Onboarding & Training
New team members will receive a blended onboarding experience, including virtual training and hands-on mentorship, designed to set you up for success and confidently transition into the role.
Required & Preferred Qualifications
- High School Diploma or GED required
- Previous experience in a healthcare or medical office setting preferred
- Ability to learn, understand, and retain medical coding concepts; familiarity with ICD-10 and CPT coding preferred
- Ability to interpret insurance information accurately; knowledge of clinical practices and medical terminology preferred
- Basic computer proficiency, including Microsoft Word, Excel, and PowerPoint
We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.