Specialist-Registration I NEW

Specialist-Registration I

Job Description

Overview

Facilitates patient flow from point of entry to final destination in a timely, accurate, and professional manner. This role is responsible for gathering and entering patient information to ensure accurate financial and demographic records, supporting optimal reimbursement and patient outcomes.

Schedule

• Onsite, Monday-Friday
• Start time: 8:00 AM or 9:00 AM (must be flexible to work either)
• Optional Saturdays: 8:00 AM - 12:00 PM

Key Responsibilities

• Patient registration and check-in
• Welcome and assist patients and families in a professional, compassionate manner
• Verify insurance and ensure financial accuracy
• Schedule appointments and manage patient communication
• Answer incoming calls and direct patients/visitors appropriately
• Explain department/hospital policies, charges, and procedures
• Collect payments and enter charges into appropriate systems
• Maintain compliance with confidentiality and regulatory requirements
• Support overall patient flow and clinic operations

Department Interactions

Collaborates with:

• Clinic staff and physicians
• Billing and authorization teams
• Leadership
• Patients and families

Top Skills for Success

• Exceptional patient service and empathy
• Strong communication skills
• Teamwork and collaboration
• Positive attitude
• Accountability and reliability
• Problem-solving ability

Benchmarks for Success

• 3 Months: Training complete; able to independently check in patients
• 6 Months: Competent understanding of office workflows and expectations
• 1 Year: Fully proficient and consistently performing in role

Team Culture & Onboarding

Our team is built on:

• Putting patients first
• Respect, collaboration, and empathy

Onboarding includes:

• ~2 weeks of structured training (online modules + clinic-based learning)
• Additional mentorship and ongoing support

Additional Responsibilities

• Interview patients to obtain accurate medical and demographic information
• Ensure data accuracy for billing and clinical systems
• Coordinate patient movement through the clinic efficiently

Requirements

• High School Diploma/GED is required.
• Prefer relevant experience in a health care setting.
• Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
• Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
• Basic proficiency in MS Office (Word, PowerPoint, Excel).

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.