Delano Miami Beach fuses historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel preserves its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach acts as the brand's flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality.
JOB OVERVIEW:
Under the general guidance of the Assistant Bar Manager, the Server assist in ensuring friendly, efficient and effective service of food and beverages to all guests in a timely fashion in accordance with standards and individual guest requirements, at all times respecting the company's Core Values.
YOUR KEY RESPONSIBILITIES:
- Greet and seat guests promptly upon arrival, ensuring they feel welcomed and comfortable.
- Present menus and inform guests about daily specials, assisting them in making informed dining choices.
- Take accurate food and beverage orders, noting any special requests or dietary restrictions.
- Relay orders to the kitchen and bar staff efficiently to ensure timely preparation and delivery.
- Serve food and beverages to guests in a courteous and professional manner.
- Check in with guests during their meal to ensure satisfaction and address any concerns promptly.
- Clear and clean tables after guests depart, preparing them for the next seating.
- Process payments accurately using the point-of-sale (POS) system, handling cash and credit transactions securely.
- Maintain cleanliness and organization of the dining area, including restocking supplies as needed.
- Collaborate with team members to ensure smooth and efficient service throughout the shift.
- Adhere to all health and safety regulations, including proper food handling and sanitation practices.
- Handle guest complaints or issues with professionalism, seeking assistance from management when necessary.
- Stay informed about menu items, ingredients, and preparation methods to answer guest inquiries effectively.
- Assist in opening and closing duties, including setting up and breaking down the dining area.
- Uphold the restaurant''s standards for service quality, appearance, and guest experience.
- Any other reasonable duties as assigned by the supervisor or manager.
- We recognize we are in the hospitality industry and that may require us to provide lateral service.
- We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
ADDITIONAL RESPONSIBILITIES:
- Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
- Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
- Remain calm and alert, especially during emergency situations.
- Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
SPECIFIC JOB KNOWLEDGE & SKILLS:
- High School Diploma or equivalent required
- At least two years' experience as a Server in a contemporary dining restaurant preferred
- Must have an exceptional personality and hospitality driven attitude
- Possess a gracious, friendly, and fun demeanor
- Ability to multitask, work in a fast-paced environment and have a high level attention to detail
- Maintain positive and productive working relationships with other employees and departments
- Ability to work independently and to partner with others to promote an environment of teamwork
- Must be able to stand or walk a minimum eight-hour shift.
- Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
- Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
- Must have excellent communication skills and be able to read, write, speak and understand English.
- Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
- Additional language ability preferred.
- All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.
All your information will be kept confidential according to EEO guidelines.