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Description
Job Title: Server
Location: Miami, FL
Reports To: Floor Manager / Assistant General Manager / General Manager
Department: Front of House - Operations
Employment Type: Hourly, Non-Exempt (Tipped)
About José Andrés Group
José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for exceptional guest experiences, culinary innovation, and a values-driven culture. Our teams bring world-class food, beverage, and warm hospitality to life across acclaimed concepts worldwide.
Position Summary
Servers are at the heart of the guest experience at José Andrés Group. As a Server, you are responsible for creating memorable dining experiences through warm hospitality, strong food and beverage knowledge, attentive service, and seamless teamwork.
The ideal candidate thrives in Miami's fast-paced and diverse hospitality environment, anticipates guest needs, communicates confidently, and brings genuine enthusiasm for food, beverage, and hospitality to every interaction.
Key Responsibilities
Guest Experience & Hospitality
- Deliver warm, genuine, attentive, and engaging hospitality to every guest.
- Welcome guests and confidently guide them through the dining experience.
- Anticipate guest needs and personalize service whenever possible.
- Create meaningful guest connections while maintaining polished and professional service.
- Provide exceptional hospitality to a diverse mix of local, national, and international guests.
- Address guest questions and concerns promptly and involve leadership when appropriate.
Service Execution
- Execute all steps of service according to JAG standards, including greeting, order taking, coursing, table maintenance, and check presentation.
- Manage multiple tables while maintaining accuracy, organization, and attention to detail.
- Accurately enter orders, modifications, allergies, and dietary restrictions.
- Monitor the timing and pacing of each table throughout the dining experience.
- Communicate effectively with culinary, beverage, runner, and support teams to ensure seamless service.
- Ensure food and beverages are delivered accurately and according to established standards.
Food & Beverage Knowledge
- Develop and maintain comprehensive knowledge of menu items, ingredients, preparation methods, and flavor profiles.
- Confidently explain dishes and answer guest questions regarding the menu.
- Maintain working knowledge of wine, cocktails, spirits, beer, and non-alcoholic beverage offerings.
- Understand common allergens and follow established procedures when communicating dietary restrictions.
- Participate in pre-shift tastings, menu education, and ongoing training.
Sales & Recommendations
- Make thoughtful food and beverage recommendations based on guest preferences and dining occasions.
- Identify opportunities for suggestive selling and upselling while maintaining a genuine, hospitality-first approach.
- Recommend complementary beverages, additional courses, desserts, and other menu offerings.
- Support restaurant sales goals through strong product knowledge and guest engagement.
Teamwork & Communication
- Work collaboratively with bartenders, hosts, runners, bussers, culinary teams, and leadership.
- Support fellow team members during peak periods to maintain efficient service flow.
- Communicate allergies, dietary restrictions, guest concerns, and special requests clearly and immediately.
- Participate in pre-shift meetings and contribute to a positive, respectful, and team-oriented work environment.
Cleanliness, Safety & Compliance
- Follow all food safety, sanitation, and responsible alcohol service requirements.
- Maintain clean and organized tables, stations, and service areas.
- Complete assigned opening, closing, and side-work responsibilities.
- Follow JAG policies, procedures, and all applicable Florida and local health and safety regulations.
Requirements
Required Qualifications
- Previous serving experience in a high-volume restaurant environment preferred; we will train the right candidate.
- Upscale casual, luxury hospitality, or fine dining experience preferred.
- Strong communication, interpersonal, and hospitality skills.
- Ability to engage comfortably with a diverse guest population.
- Ability to learn and confidently communicate detailed food and beverage information.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Ability to remain calm, positive, and attentive in a fast-paced environment.
- Passion for food, beverage, hospitality, and creating memorable guest experiences.
- Reliable attendance and schedule flexibility, including nights, weekends, and holidays.
- Food Handler and responsible alcohol service certifications, or ability to obtain them as required.
Working Conditions & Physical Requirements
- Stand and walk for extended periods, including shifts of up to 8+ hours.
- Frequently bend, reach, carry, and maneuver throughout the dining room.
- Lift and carry trays, plates, and service items up to 25-30 lbs.
- Work in a fast-paced restaurant environment with variable noise, lighting, and temperature conditions.
- Slip-resistant footwear required.
In Return, We Offer You
- Competitive hourly pay plus tips
- Flexible scheduling
- Opportunities for growth, cross-training, and advancement within José Andrés Group
- Ongoing food, beverage, and hospitality education
- Employee dining and partner discounts
- Access to health & wellness benefits where eligible
- A dynamic, inclusive, and team-driven work environment
Equal Opportunity EmployerJosé Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.