Analysis Skills, Budgeting, Communication Skills, Customer Experience, Customer Satisfaction, Expense Management, Funding, Government Regulations, High School Diploma, Identify Issues, Inventory Management, Lift/Move 50 Pounds, Material Moving, Mentoring, Merchandising, Operations, Operations Management, Organizational Skills, People Management, Performance Analysis, Performance Metrics, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Profit & Loss, Regional Sales, Retail, Retail Management, Retail Sales, Revenue Growth, Sales, Sales Management, Sales Operations, Security Equipment, Set Goals, Shipping/Receiving, Strategic Planning, Team Building, Team Lead/Manager, Team Player, Warehousing
JOB TITLE: SALES LEAD
DEPARTMENT: RETAIL
STATUS: PART-TIME
IMMEDIATE SUPERVISOR: STORE MANAGER/ASSISTANT MANAGER
THE SALVATION ARMY MISSION STATEMENT:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based
on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet
human needs in His name without discrimination.
POSITION OBJECTIVES:
- To provide customers with the best selection, exceptional service and well-organized stores so we can offer spiritual, social,
and rehabilitation programs to those in need.
- Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.
- Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through
collaboration and partnership with program staff.
- Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track and focus
where they need to improve.
QUALIFICATIONS:
- High School Diploma or equivalent.
- Must have a minimum of one-year previous retail experience and Supervisory experience preferred.
- Must pass background check, which will include Criminal History and Sex Offender Registry.
- Ability to communicate effectively with management, store employees, customers and donors.
PHYSICAL REQUIREMENTS:
- Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
- Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing
racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
- Ability to lift up to 50 lbs.
- Ability to perform various repetitive motion tasks
CORE COMPETENCIES:
- Problem Solving \u2013 Identify & resolve problems promptly; gather, analyze information, and develop solutions.
- Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations;
seek clarification and respond appropriately to questions.
- Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data
accurately; Read and interpret written information.
- Teamwork \u2013 Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment
to established goals, core values and objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Takes an active role and partners with the Store Manager in daily store operations. These routines include opening and
closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO
Standards) and donations.
- Assumes responsibility for all day-to-day store operations (including personnel and cash handling) in the absence of the
Store and/or Assistant Manager. Discuss concerns with District Sales Manager.
- Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability
as projected by budget and goals set by Command Retail Directors and Command Administration.
- In the absence of the Store Manager and Assistant Manager - Schedule Store Employees to ensure appropriate coverage
in store and donation center. Coordinate daily morning and shift change team meetings. Provides coaching, training, and
development to the Store Employees. Responsible for processing of paperwork per Review Standards, especially as it
relates to Time and Attendance compliance.
- Ensure high levels of Customer and Donor satisfaction through excellent service to meet their needs while also
maintaining good Community relations. Develop strategies to improve service to maximize the customer experience.
- BRP (Back Room Processing) \u2013 Support Store Manager to ensure Back Room Processors/Warehouse Associates work
effectively and efficiently to meet daily processing goals.
- Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy
Assignments are put in place at the store.
- In the absence of the Store Manager and Assistant Manager - Responsible for the protection and security of store
currency, inventory, and property. This includes safe funds (including daily logging of cash deposits), bank deposits,
products for sale, store equipment, and building security.
Ensure building is secured during non-operating hours with alarm system arming and alert protocol.
Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations,
and that safety issues and incidents are reported immediately. Assists Store Manager and Assistant Manager with
conducting and recording mandatory Weekly Store Meetings.
May transfer or be relocated to other stores based on business needs.
Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and
Command Administration.