Sales Consultant

POSITION OBJECTIVE: The Sales Consultant is responsible for creating a superior customer experience and ensuring every customer interaction is positive and professional by providing expert product knowledge of the brand to generate sales. PRIMARY RESPONSIBILITIES / CHARACTERISTIC DUTIES: Build long-term recurring relationships with your customer base through your sales technique, product knowledge, and suggestive selling.

Job Title: Sales Consultants
Duration: 3 - 6 months Contract with possible extension
Location: Costa Mesa, CA - Onsite Role
Payarate: $22/h on W2.
 
Work Schedule: Scheduled hours are typically 38.75 -40 hours for a 5-day work week.
Normal Mall Hours:

• Mon - Thurs: 10am -8 pm
• Fri- Sat: 10am -9pm
• Sun: 11am -7pm

POSITION OBJECTIVE:

• The Sales Consultant is responsible for creating a superior customer experience and ensuring every customer interaction is positive and professional by providing expert product knowledge of the brand to generate sales.

PRIMARY RESPONSIBILITIES / CHARACTERISTIC DUTIES:

• Build long-term recurring relationships with your customer base through your sales technique, product knowledge, and suggestive selling.
• Achieve and exceed sales goals that are consistent with Client Design Store sales objectives.
• Achieve and exceed KPI (Key Performance Indicators) such as sales per hour, units per transaction, basket value.
• Stay current with new product developments and market trends.
• Develop problem-solving techniques to handle customer issues.
• Maintain professional relationships with customers and colleagues.
• Assist in loss prevention through awareness and close attention to detail.
• Ability to merchandise using Client Design standards and Directives.
• Follow all company and employee policies.
• Complete Daily Assignments (i.E. Maintain a presentable sales floor and stock room in accordance to Porsche Design standards, clean and organized store, etc.).
• Assist with receiving, checking in and putting away or displaying merchandise shipments.
• Follow and complete Management Directives as well as other duties assigned.
• Adhere to assigned schedule.
• All associates are expected to work cohesively as a team and put the client’s needs first in keeping with the company’s best interest.
• Accurate use of the POS system (ring up sales, returns and exchanges and capture and enter customer data).
• Be proficient in Clienteling (maintain client book, build prospects, thank you cards and follow-up).
• Prepare and participate in physical inventory and cycle counts.
• Use of security measures (alarms, locks, safe, etc.) effectively.
• Use of proper safety measures (lifting, use of ladders, cleanliness, etc.)
• Other duties and/or responsibilities as required or assigned.
• MINIMUM QUALIFICATIONS (Education, formal training, experience, specialized knowledge, and special skills):
• High School diploma required. College degree or equivalent a plus.
• Committed to excellence –quality driven.
• Customer Service and Sales oriented.
• Minimum of 2 years’experience in a high-end luxury retail sales environment, preferred
• Proficient written and verbal communication skills.
• Computer skills
• Luxury Timepiece Sales, a plus
• Ability to navigate a POS system
• Positive and productive work relationships

PHYSICAL DEMANDS:

• Extensive standing and walking on concrete surfaces.
• Bending and stooping.
• Overhead reaching.
• Climbing a ladder.
• Lifting or pushing up to 50 lbs.
• When necessary, overtime may be required. As much advance notice as possible will be provided.
• Ability to work under pressure.

HIERARCHICAL STRUCTURE:
Reports to Store Management.