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Outreach Specialist

    Highlights

    The HERO Dads population often faces multiple, intersecting barriers to program engagement—including employment instability, housing insecurity, and legal system involvement—that require the Outreach Specialist to exercise independent judgment in assessing each prospective participant’s circumstances and tailoring their engagement approach accordingly. HERO Dads operates on the belief that fathers are best supported through an integrated, strengths-based approach that addresses the social determinants undermining their ability to remain engaged with their children and meet their parenting responsibilities.

    Numbers & Facts

    Location
    IndustryHealthcare Services
    Company Size10,000 employees or more
    Websitehttp://www.montefiore.org/

    Description

    City/State:

    The Bronx, New York

    Grant Funded:

    Yes

    Department:

    CMO - SHR HHS

    Bargaining Unit:

    1199

    Work Shift:

    Day

    Work Days:

    MON-FRI

    Scheduled Hours:

    Hours Vary

    Scheduled Daily Hours:

    7.5 HOURS

    Hourly Rate:

    $31.21

    For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

    To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.  

    OUTREACH SPECIALIST (Full-Time)

    Days/Hours required::

    Mon/Wed/Fri - 9am-5:30pm

    Tues/Thurs - 12pm-8:30pm

    University Behavioral Associates (UBA) at Montefiore Medical Center is offering a unique opportunity to join a federally funded program serving low-income fathers and families in the Bronx.

    HERO Dads (Helping Engage Responsible Outcomes for Dads) is a federally funded fatherhood program designed to support custodial and non-custodial fathers, co-parents, and parenting couples in the Bronx. The program provides a comprehensive range of services aimed at strengthening father-child relationships, improving co-parenting, and fostering economic stability. Core program components include relationship and co-parenting education, skills-based parenting workshops, and employment-related supports including job search assistance, vocational training, job referrals, and job retention coaching. HERO Dads operates on the belief that fathers are best supported through an integrated, strengths-based approach that addresses the social determinants undermining their ability to remain engaged with their children and meet their parenting responsibilities. All services are provided in both English and Spanish and are free of charge to participants.

    Overview of Position: The Outreach Specialist is a community-facing role responsible for recruiting, engaging, and enrolling fathers, co-parents, and couples into the HERO Dads program. This position will build and maintain relationships with community partner organizations across the Bronx, conduct enrollment activities through both in-person and digital channels, and serve as the primary point of contact for prospective participants from first contact through intake completion. The Outreach Specialist will work closely with the Program Director, program facilitators, and case managers to meet enrollment targets and support participant retention.

    The HERO Dads population often faces multiple, intersecting barriers to program engagement—including employment instability, housing insecurity, and legal system involvement—that require the Outreach Specialist to exercise independent judgment in assessing each prospective participant’s circumstances and tailoring their engagement approach accordingly. Success in this role requires the ability to balance the relational, trust-building work that effective outreach demands with the accountability of meeting enrollment targets. This is an excellent opportunity for someone who is passionate about community engagement and fatherhood, and who brings both warmth and strategic thinking to working with underserved populations.

    Responsibilities include but are not limited to:

    • Conduct community outreach and recruitment activities to identify and engage prospective HERO Dads participants, including tabling, attendance at community events and health fairs, and on-site outreach at partner locations (churches, barbershops, Montefiore clinics, substance use treatment programs, probation/parole offices, re-entry programs, and other CBOs)
    • Manage digital outreach and recruitment through social media platforms (Facebook, Instagram), including responding to advertisement inquiries and converting leads to scheduled intake appointments
    • Develop and sustain referral relationships with community partner organizations; represent HERO Dads at community meetings, coalition forums, and partner events
    • Follow up with prospective participants who have not yet completed intake; re-engage participants who have become disengaged from the program
    • Provide resources and referrals to participants as they progress through program services
    • Document outreach activities, client contacts, and enrollment data accurately in program databases (nFORM, Excel); prepare weekly and monthly reports for program leadership
    • Collaborate with the interdisciplinary team to coordinate services and communicate participant updates
    • Participate in team meetings, group supervision, and required trainings
    • Support continuous quality improvement (CQI) processes by maintaining accurate and timely data

    Qualifications & Requirements:

    • Bachelor’s degree required, in Social Work, Psychology, Public Health, Human Services, or a related field preferred.
    • Strong interpersonal skills and demonstrated ability to engage diverse communities with cultural humility
    • Ability to exercise independent judgment when assessing participant circumstances and developing individualized engagement strategies
    • Comfort working with individuals facing multiple barriers, including housing instability, employment challenges, and justice system involvement
    • Experience using Facebook and/or Instagram for community outreach or digital recruitment preferred
    • Familiarity with nFORM or similar CRM/data management systems preferred
    • Proficiency in Microsoft Office (Word, Excel) required
    • Experience working with non-custodial fathers, fatherhood programs, justice-involved individuals, or low-income families strongly preferred
    • Bilingual English/Spanish strongly preferred, but not required
    • Must be available to work some evenings and occasional weekends

    Montefiore Medical Center is the largest employer in the Bronx, with 140+ locations including 9 hospitals. UBA is part of Montefiore's Department of Psychiatry, a national leader in promulgating empirically supported treatments. Competitive salary and comprehensive benefits package offered.

    Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

    About Company

    About Montefiore Medical Center

    Commitment to Excellence

    As the academic medical center and University Hospital for Albert Einstein College of Medicine, Montefiore Medical Center is nationally recognized for clinical excellence—breaking new ground in research, training the next generation of healthcare leaders, and delivering science-driven, patient-centered care.

    Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, new procedures and new approaches to patient care, producing stellar outcomes and raising the bar for medical centers in the region and around the world. As we build on this momentum, we continue to advance the practice of medicine and set the standard for excellence.

    Enduring Mission and Distinguished History

    The mission of Montefiore is to heal, to teach, to discover and to advance the health of the communities we serve.

    From its beginning in 1884, as a facility for the care of patients with tuberculosis and other chronic illnesses, to the new millennium, Montefiore has been at the forefront of patient care, research and education and steadfast commitment to its community.

    Our Services

    We provide coordinated, compassionate and leading-edge care designed to reach people when and where they need it most. Through highly integrated teams of physicians, nurses, social workers, mental health professionals and other caregivers, we have created an innovative, seamless system of care focused around the patient.

    Notable Centers of Excellence

    At the intersection of Einstein science and Montefiore medicine is our commitment to scientific inquiry. This commitment has resulted in the creation of the Montefiore-Einstein Centers of Excellence in cancer care, cardiovascular services, transplantation and children’s health, where nationally recognized investigators and multidisciplinary clinical teams collaborate to develop and deliver advanced, innovative care.

    Advanced Specialty and Surgical Care

    We offer advanced, multidisciplinary care across specialties, delivering one standard of excellence for all. Our interventions are designed to help patients understand and manage their illness, advocate for their health, access the right treatments and receive the vital social support they need to flourish. On multiple fronts, Montefiore is developing more effective and less invasive approaches to complex problems from procedures to repair diseased hearts, protocols to treat complex cancers and medical devices designed to meet the needs of growing children.

    Primary Care

    With nearly 50 primary care locations throughout the New York metropolitan area, we are focusing on accessible, patient-centered primary and preventive care provided by leading physicians in the areas of family and internal medicine, pediatrics, obstetrics and gynecology, and a team of experts in nursing, health education, nutrition and pharmacy.

    Providing Care Without Walls

    Montefiore combines its deep commitment to the community with nationally-renowned expertise to reach people in locations easiest for them. Through Montefiore’s School Health Program (MSHP), Primary Care at Home programs, mobile medical and dental health vans and health education initiatives, Montefiore provides primary care services in non-traditional settings.

    Through the formation of highly integrated teams of physicians, nurses, social workers, mental health professionals, care managers and other caregivers, we provide care around the patient, when and where they need it.

    Research and Education

    Montefiore's partnership with Einstein advances clinical and translational research to accelerate the pace at which new discoveries become the treatments and therapies that benefit patients. Together, the two institutions are among 38 academic medical centers nationwide to be awarded a prestigious Clinical and Translational Science Award (CTSA) by the National Institutes of Health.

    The second-largest medical residency program in the country, with 1,251 residents and fellows across 89 programs, Montefiore provides the doctors of tomorrow a unique opportunity for education and training in one of the most diverse urban areas in the country — one where the population is global, the disease burden is high, and the need for quality care is great.

    The partnership is further strengthened by the dual appointments of faculty and physicians across both organizations—enhancing synergies and collaborations for research, teaching and patient care.

    Comprehensive Care Management

    Since 1996, Montefiore has developed advanced models of care management to help patients, especially those with chronic diseases such as diabetes, heart failure and mental illness, achieve better health and improved wellbeing in a cost effective way. Montefiore goes beyond fragmented fee-for-service payments, assuming total responsibility for the quality and costs of care for some of our sickest patients.

    Through CMO, Montefiore Care Management, we use a global prepayment or similar strategies to manage care for 200,000 individuals over the continuum, including hospital care, rehabilitation, outpatient care, professional services, home care, mental health counseling, community-based services, remote patient monitoring and many other programs.

    Our leadership in coordinating care across multiple settings has earned us federal recognition from the Centers for Medicare and Medicaid Services as a Pioneer Accountable Care Organization. Montefiore's ACO is one of only 32 organizations in the nation, as well as the only one in New York State, to operate under this new model of providing Medicare beneficiaries with higher quality care, while reducing expenditures through enhanced care coordination.

    Learn More

    • Mission, Vision and Values – Montefiore’s unique path of growth into the future and the clinical excellence and outstanding customer care that will get us there.
    • History and Milestones – Proud traditions guiding our mission and the moments that helped shape Montefiore into a premier academic medical center.
    • Commitment to the Community – Community health, education and neighborhood development.
    • Leadership – Executives and clinical chairs leading Montefiore’s advancements.
    • Physicians – Widely acclaimed medical professionals and specialists who provide our patients with the highest standards of care.
    • Nursing Staff – Highly competent and compassionate professionals committed to improving the health of their patients.
    • Ways to Give – Philanthropic opportunities and other ways to support Montefiore Medical Center.

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