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SENIOR MEDICARE OUTREACH & PROGRAM SPECIALIST {174147}

A-Line Staffing Solutions

  • PA
  • 1 day ago
  • $24–$26 Per Hour
  • Full-time

Highlights

The ideal candidate will have professional experience working directly with older adults/seniors and a background in human services, social work, healthcare outreach, case management, community education, or a related field. The role combines senior-focused community outreach, Medicare education, case support, volunteer coordination, program administration, research, and data analysis.

Numbers & Facts

LocationPA
Job TypeFull-time
IndustryStaffing/Employment Agencies
Salary$24–$26 Per Hour
Year Founded2004
HeadquartersUtica, MI, US
Websitehttp://www.alinestaffing.com/

Description

Senior Medicare Outreach & Program Specialist
Pennsylvania Department of Aging – Senior Medicare Patrol (SMP)

Location: Southwestern Pennsylvania
Work Arrangement: Remote/Home-Based with Regional Travel
Schedule: Monday–Friday, 8:00 AM–4:30 PM
Lunch: 12:00 PM–1:00 PM
Hours: 37.5 hours/week
Contract Duration: June 1, 2026 – May 31, 2028
Start Date: August 31, 2026

Position Overview
The Pennsylvania Department of Aging is seeking a Senior Medicare Outreach & Program Specialist to support the Pennsylvania Senior Medicare Patrol (SMP) program.

This position helps Medicare beneficiaries, their families, and caregivers prevent, identify, and report Medicare fraud, errors, and abuse. The role combines senior-focused community outreach, Medicare education, case support, volunteer coordination, program administration, research, and data analysis.

The ideal candidate will have professional experience working directly with older adults/seniors and a background in human services, social work, healthcare outreach, case management, community education, or a related field.

Important: Direct professional experience working with the aging/senior population is required.

 

Job Responsibilities

Key Responsibilities

Senior & Medicare Beneficiary Support

  • Provide one-on-one assistance to Medicare beneficiaries, families, and caregivers.
  • Assist beneficiaries with complex questions involving Medicare billing errors, potential fraud, and healthcare abuse.
  • Research and interpret Medicare rules and guidelines to help resolve beneficiary concerns.
  • Help beneficiaries understand healthcare statements and bills and identify potential errors or fraudulent activity.
  • Coordinate with healthcare providers, government agencies, and other organizations as appropriate.
  • Refer appropriate cases to federal or state agencies and law enforcement.

Community Outreach & Education

  • Conduct educational presentations and outreach activities for Medicare beneficiaries, caregivers, and community organizations.
  • Educate the public about Medicare fraud, healthcare billing errors, scams, and abuse prevention.
  • Identify and participate in community events and outreach opportunities throughout the assigned region.
  • Develop and maintain relationships with organizations serving older adults.
  • Visit Area Agencies on Aging (AAAs) to provide technical assistance and consultation.
  • Support statewide outreach plans, campaigns, educational materials, and reporting requirements.

Volunteer Management

  • Recruit, onboard, train, and retain volunteers within the assigned region.
  • Coordinate volunteer outreach activities and identify appropriate community opportunities.
  • Assist with volunteer training and educational programs.
  • Maintain accurate volunteer records and utilize required volunteer management systems.

Program Administration & Analysis

  • Research and analyze program data, issues, and trends.
  • Prepare reports regarding program effectiveness and outreach activities.
  • Review policies, procedures, and regulations to support program compliance.
  • Document beneficiary interactions, outreach activities, and complex case information in the program database.
  • Assist with program planning, reporting, compliance, and process improvement.
  • Research operational issues and develop recommendations regarding program services.
  • Maintain accurate and timely documentation in accordance with legal and departmental requirements.

Qualifications

Required Qualifications

  • Minimum of 2 years of professional human-services experience involving research, outreach, case management, social services, or a related area.
  • Direct professional experience working with older adults/seniors is required.
  • Strong written and verbal communication skills.
  • Strong organizational skills and ability to manage multiple priorities.
  • Ability to work independently while collaborating with a statewide team.
  • Strong computer skills, including Microsoft Office.
  • Ability to accurately document case information and meet deadlines.
  • Ability and willingness to travel extensively throughout the assigned region.
  • Education
    • A Bachelor's degree in Communications, Social Work, Public Health, or a related field is preferred. Equivalent education and professional experience may be considered.

Preferred Qualifications

  • Experience working with state or local aging or human-services programs.
  • Experience with Medicare, Medicaid, healthcare billing, or healthcare services.
  • Social work or case management experience involving older adults.
  • Senior outreach or community education experience.
  • Volunteer recruitment, training, or management experience.
  • Experience working with Area Agencies on Aging or other senior-serving organizations.
  • Knowledge of Medicare fraud, healthcare fraud, billing errors, or abuse prevention.
  • Experience working with government programs, regulations, or compliance requirements.

Travel Requirements

  • This is a home-based/field position serving Southwestern Pennsylvania.
  • Approximately 50% of business hours may involve regional travel for community outreach, educational presentations, meetings, technical assistance, and other program activities.

The assigned service region includes:

Mifflin, Juniata, Perry, Cumberland, Adams, Franklin, Fulton, Huntingdon, Bedford, Blair, Cambria, Somerset, Fayette, Westmoreland, Indiana, Armstrong, Allegheny, Beaver, Washington, and Greene counties.

Candidates must be comfortable traveling throughout the assigned region as required.

Training Requirements
The selected candidate will be required to successfully complete Pennsylvania Senior Medicare Patrol training, including:

SMP Foundations Training
SMP Group Outreach Training
SMP Complex Interactions Training
SMP Counselor Training
Required privacy and confidentiality training
Ideal Candidate Background
Relevant backgrounds may include:

Senior Services Specialist
Aging Services Coordinator
Social Worker
Case Manager
Senior Outreach Specialist
Community Outreach Specialist
Medicare Counselor
Healthcare Outreach Coordinator
Human Services Program Specialist
Aging Program Coordinator
Geriatric Social Worker
Community Health Educator
Candidates with experience working directly with older adults, particularly in healthcare, social services, Medicare, Medicaid, community outreach, or case management, are encouraged to apply.

Work Environment
Home-based/remote work with required regional travel.
Combination of virtual and in-person outreach and education.
Frequent interaction with older adults, caregivers, volunteers, healthcare organizations, and community partners.
Extensive computer, documentation, communication, research, and case-management activities.
Schedule
Monday–Friday
8:00 AM–4:30 PM
Lunch: 12:00 PM–1:00 PM
37.5 hours per week

This is a contracted full-time position.

About Company

A-Line Staffing Solutions is a premier staffing company that supplies professionals to the Healthcare, Insurance, Pharmaceutical, and Information Technology industries.

Founded in 2004, A-Line Staffing Solutions has been a leader in matching talented individuals to the jobs that our clients NEED to fill. We are experts at offering creative staffing solutions to employers, and we are hiring every day.

A-Line Staffing can offer short-term, long-term and direct-hire opportunities to professionals across the United States. We hire only the most qualified and talented individuals in the country. Our recruiting, selection and stringent screening processes have strengthened our reputation for delivering quality customer service and unbeatable talent.

For our commissioned clients, A-Line Staffing closely follows the standards and practices established by The Joint Commission. For all of our clients and employees, our commitment to continual improvement combined with a strict code of ethics provides an atmosphere of respect and unparalleled professionalism.

To find out how A-Line Staffing Solutions can share our talent with you, please contact us today. We are eager to include you among our most valued and satisfied clients. If you are a professional and would like to learn more about open opportunities in your area, please contact us today. We are always searching for talented and enthusiastic professionals

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