Acceptance Testing, Analysis Skills, Business Processes, Call Centers, Case Management, Change Management, Cloud Computing, Consulting, Customer Support/Service, Documentation, Enterprise Applications, Functional Testing, Knowledge Management, Oracle, Product Demonstration, Requirements Management, Technical/Engineering Design
- Lead Oracle Service Cloud functional design and configuration.
- Gather and analyze customer service and contact center requirements.
- Configure case management, workflows, business rules, and knowledge management.
- Conduct workshops, fit-gap assessments, and solution demonstrations.
- Develop functional specifications and business process documentation.
- Support Service Cloud integrations with OFS and enterprise applications.
- Lead functional testing and user acceptance activities.
- Facilitate training and change management sessions.
- Collaborate closely with business and technical teams
T
The Dignify Solutions, LLC