| Location | Kalamazoo, Michigan |
About Us:
We are passionate about making a difference in the world of case management. Our team is committed to operational excellence and delivering exceptional administrative support that ensures our services are efficient, accurate, and client-focused. We are seeking a highly dependable and detail-oriented Operations Coordinator to join our team and support our mission of service and impact.
Purpose:
We believe in the power of purpose and passion in everything we do. Our Operations Coordinator is responsible for managing critical intake, documentation, and communication workflows. This position requires a high level of independence, discretion, and attention to detail. You will play a key role in maintaining the accuracy and integrity of our case management systems while supporting cross-functional administrative operations.
Based in our Kalamazoo office, this role is not just about operational readiness — it's about making a meaningful impact on the lives of those we serve.
Core Responsibilities:
This role requires initiative, precision, and the ability to manage multiple administrative functions:
Deliver administrative support across multiple functions as designated and/or needed
Maintain data accuracy and consistency across all systems
Monitor and process incoming correspondence, ensuring timely routing and proper documentation
Assist with compiling and maintaining new client lists
Identify and escalate time-sensitive or high-priority communications to appropriate stakeholders
Assist with invoice processes, including report review, creation, and billing to insurance companies
Assist with accounts receivable, including follow-up on outstanding balances
Provide support for medical records requests
Collaborate with the marketing team to support customer communications
Requirements:
2–4 years of experience in administrative operations in a healthcare or insurance setting
Strong organizational and analytical skills with a high attention to detail
Ability to work independently and manage multiple priorities in a fast-paced environment
Excellent written communication and interpersonal skills
Proficiency in Microsoft Office Suite and familiarity with case management systems
Why Join Us:
We are driven by a shared purpose: to improve the lives of our clients and provide exceptional care in the case management industry. We offer a collaborative and supportive work environment where your expertise and dedication will be valued and rewarded. Join us in our mission to create positive change and be part of a team that is truly making an impact.
We are an equal opportunity employer and value diversity in the workplace.