Office Staff / Receptionist

Mohawk Mountain Ski Area is seeking an organized individual to assist with day to day operations of the Main Office.

Job Summary:

To provide excellent customer service to Mohawk Mountain guests by providing accurate information, timely responses, professional services and proficient complaint resolution in a fast paced office environment.

Essential duties and responsibilities:

• Have general knowledge of all mountain operations.
• Take pictures and issue season passes and employee badges.
• Monitor emails (2 email boxes).
• Answer customer questions and respond to voicemail.
• Process incoming orders.
• Resolve customer complaints.
• Monitor mountain communications.
• Liaison for Ski Patrol.
• Lost and found.
• Secure lodge at end of day - lock doors, extinguish lights, lower flags, etc.
• Use of multi-line phone, fax machine, copier, printers and two-way radio.
• Complete any other duties assigned.