Office Manager- St. Charles Complete Care (application only for current Esse Health employees of Kisker PC and St. Charles Complete Care)

This is an internal application for the Office Manager position in the St. Charles Complete Care office (only for current Esse Health employees of Kisker PC and St. Charles Complete Care)

Opportunity:

• Full-time opening
• No weekends or holidays
• Outpatient clinical practice
• Benefit eligible

Day-to-Day:

• • Responsible for and oversees the delivery of care to all patients within the practice.
• Uses independent judgment to lead the practice toward its goals, integrating corporate objectives into the business plan when applicable.
• Supervises all employees within the practice and is accountable for their overall performance and direction.
• Manages all financial transactions including supply purchases, accounts payable, and credit card usage.
• Schedules and leads monthly financial review meetings with physicians.
• Oversees all business and payer metrics relevant to the practice.
• Leads employee relations initiatives through effective communication, coaching, and development.
• Implements HR policies consistently and fairly, ensuring compliance with federal and state regulations while aligning with organizational culture.
• Manages compliance, safety, and OSHA requirements for the office, and ensures HIPAA regulations are followed.
• Sets meaningful goals for staff and motivates the team to achieve them.
• Ensures timely completion of annual employee performance reviews.
• Develops and monitors the practices annual budgets.
• Assists with interviewing, hiring, onboarding, and other employee relations functions.
• Handles patient complaints and escalations according to protocol.
• Attends required meetings and communicates key messages from meetings to providers and staff as appropriate.

Who we are seeking (preferred):

• Bachelors degree preferred
• Three to five years previous medical office management experience preferred

What We Offer:

• Physician-led, supportive practice environment
• Full time benefits package
• Available benefits: Medical, Dental, Vision, Life, Long/Short Term Disability, Health Savings Account/Flexible Spending Account, Fraud Protection, Legal, Pet and other miscellaneous
• Generous PTO policy + 9 paid holidays
• 401k match + profit sharing
• Tuition reimbursement
• Wellness program
• Opportunities for professional growth and mentorship
• Emphasis on work-life balance

EOE