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Department of Health and Human Services (DHHS)
Office Associate II
Opening Date: August 6, 2026
Closing Date: August 19, 2026
Job Class Code: 6542
Grade: 13 (Admin Svcs)
Salary: $17.73 - $25.53 per hour*
*This is inclusive of a 2.50% recruitment and retention stipend
Position Number: 02031-2280
Location: Augusta
Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.
This position allows for partial telework with manager approval.
Core Responsibilities:
You will be responsible for providing administrative support to the Behavioral Health Program of the Division of Licensing and Certification. You will be responsible for processing license applications, maintaining records and documentation, updating the federally mandated database, responding to inquiries from providers, and supporting division staff for all licensing surveys and complaint investigations. This position is eligible for partial remote work with supervisor approval.
In This Role You Will:
• Be the primary administrative support for the surveyors, supervisors, and the program manager associated with the Behavioral Health Program.
• Complete data entry and data management involving multiple databases.
• Review applications for accuracy and follow up with providers when appropriate.
• Assist Behavioral Health providers with questions related to the licensing application and processes.
• Prioritize tasks and complete work accurately and on time.
• Prepare routine correspondence, forms, notices, and letters related to licensing activities.
• Ensure licensing documents are accurate and up to date.
• Maintain confidentiality and handle sensitive information.
• Work with the Office Associate II Supervisor to ensure that licensing and certification activities are covered during staff leave.
• Assist with other administrative duties as requested, including but not limited to mail processing and distribution, copying, scanning, and gathering data for licensing reports.
Minimum Qualifications:
Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I.
Preferred Skills and Qualifications:
• Experience working in a regulatory, licensing, or government office environment.
• Can adjust quickly to new processes and program changes.
• Able to provide professional, appropriate and courteous customer service to licensees and the public.
• Able to consistently follow detailed instructions, policies, and procedures.
• Able to manage workload and complete tasks with minimal supervision.
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Agency information:
The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.
The Department of Health and Human Services (DHHS) provides supportive, preventive, protective, public health and intervention services that protect the public health and assist our customers in meeting their needs. The missi