Office Assistant - Bursar/Student Accounts

Fisher College, a private, not-for-profit institution located in the historic Back Bay district in the heart of Boston, is committed to providing transformative higher education experiences. With small class sizes, personalized instruction, and dedicated faculty, Fisher supports students in pursuing their passions and preparing for meaningful careers. The Finance and Administration Department at Fisher College invites qualified candidates to apply for full-time Office Assistant to support Bursar/Student Accounts in Finance. This is on-campus position at the Boston Campus

The Office Assistant in the Bursar/Student Accounts Office provides front-line administrative and customer service support to students, families, and campus partners regarding student billing, payments, and account inquiries. This position plays a key role in ensuring accurate processing of financial transactions, maintaining student account records, and supporting the daily operations of the office.

The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced, student-focused environment.

Principal Duties and Responsibilities include:

Student & Customer Service

• Serve as the first point of contact for students, parents, and visitors regarding student account questions.
• Provide guidance on tuition bills, payment options, payment plans, and account balances.
• Respond to phone calls, emails, and walk-in inquiries in a professional and timely manner.
• Assist students and families with navigating online payment portals and understanding billing statements.

• Perform general office duties including filing, scanning, data entry, and document management.
• Maintain accurate student account records within the College's student information system.
• Assist with preparing and distributing billing statements and account notices.
• Support the processing of forms such as refund requests, and credit balance forms.

• Accept and process payments including cash, checks, credit cards, and electronic payments in accordance with institutional policies.
• Assist with daily cash reconciliation and balancing of receipts.
• Record and verify transactions to ensure accurate posting to student accounts.

• Assist with semester start activities including billing preparation and student account review.
• Support the office with outreach to students regarding outstanding balances.

• Work collaboratively with Financial Aid, Registrar, Housing, Admissions, and other campus departments to resolve student account matters.
• Provide general administrative support to the Bursar/Student Accounts team as needed.

• High school diploma required, associate or bachelor's degree preferred.

• 1-2 years of administrative, customer service, or office support experience preferred.
• Experience in higher education or finance-related offices is a plus.

• Strong customer service and interpersonal communication skills.
• Excellent attention to detail and organizational ability.
• Ability to manage multiple tasks in a fast-paced environment.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Experience working with student information systems or financial systems preferred.

• Ability to handle confidential information with discretion.
• Positive attitude and willingness to assist students and families.
• Comfortable working with diverse populations in a student-centered environment.

• This position operates in a professional office environment within a higher education setting and requires regular interaction with faculty, staff, and campus leadership.
• The position requires 7-8 hours of desk work involving repetitive keyboarding, ongoing use of the computer and telephone, and frequent faculty, student and staff interactions

• Competitive health, dental, and vision coverage
• Generous paid time off and holidays
• Fully vested Retirement Plan with a matching 5% Employer contribution
• Tuition benefits
• A collegial campus environment that values collaboration and professional growth