Office Assistant 3 - Headquarters Maintenance

Office Assistant 3 - Headquarters Maintenance

Salary

$41,820.00 - $55,596.00 Annually

Location

Thurston County - Tumwater, WA

Job Type

Full Time - Permanent

Remote Employment

Flexible/Hybrid

Job Number

26DOT-HQ-00934

Department

Dept. of Transportation

Division

Headquarters

Opening Date

07/22/2026

Closing Date

7/29/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Description

About WSDOT

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the worlds longest floating bridge, and operates the largest ferry system in the nation!

The Opportunity

WSDOT is currently seeking an organized, customer-focused Office Assistant 3 to join the Headquarters Maintenance team in Tumwater, WA. In this role, you will provide a wide range of administrative support that helps keep statewide maintenance operations running efficiently. From serving as the first point of contact for customers and coordinating travel and meetings to managing purchasing activities and supporting office logistics, your work will contribute directly to the success of the Maintenance Operations Division. This position is ideal for someone who enjoys variety, takes pride in providing exceptional customer service, and thrives in a collaborative, fast-paced environment.

What to Expect

Among the varied range of responsibilities held within this role, you will:

• Serve as the first point of contact by responding to phone calls, emails, and customer inquiries while providing courteous, timely, and solution-focused customer service.
• Coordinate statewide travel arrangements, conference registrations, lodging, meeting logistics, calendars, and mail distribution for Headquarters Maintenance staff.
• Purchase office supplies, equipment, publications, and training materials while maintaining inventory records, coordinating printing services, and supporting asset inventory activities.
• Review purchasing transactions for accuracy and compliance, monitor purchasing activities, communicate with staff regarding transaction status, and assist with reconciliation and records retention requirements.
• Coordinate meetings, conferences, and training logistics; provide administrative support to division programs; assist with basic office technology needs; and perform additional administrative duties to support efficient office operations.

Qualifications

To be considered for this opportunity, the following competencies are required:

• Inclusive Workplace Practices: Contributes to a workplace that fosters respect, inclusion, and equal opportunity while demonstrating professionalism, emotional intelligence, and respectful conflict resolution.
• Adaptability: Demonstrates flexibility and dependability while responding to changing priorities and supporting office operations.
• Teamwork: Works effectively both independently and collaboratively while maintaining professionalism, accountability, and confidentiality.
• Customer Service: Provides responsive, respectful, and solution-focused service that meets the needs of internal and external customers.
• Problem Solving: Exercises sound judgment, prioritizes competing demands, and develops effective solutions while meeting established deadlines.
• Independent Work: Effectively manages workload while demonstrating critical thinking, accountability, adaptability, and professionalism.
• Attention to Detail: Produces accurate, thorough work by reviewing information carefully and following established procedures.
• Growth Mindset: Actively demonstrates a commitment to learning and growth.
• Service-Oriented: Takes action to meet the needs of others.

It is preferred that qualified candidates also demonstrate:

• Technical Skills: Proficiency using Microsoft Office Suite, Microsoft Teams, Windows-based systems, and cloud-based applications to prepare, proofread, and maintain accurate documents and records.
• Meeting and Event Coordination: Experience coordinating meetings, conferences, training sessions, or special events, including scheduling, logistics, room setup, participant communications, and administrative support.

Important Notes

• This recruitment may also be used to fill additional positions per business needs.
• This position offers flexible/hybrid remote work options.
• In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
• WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov

Why WSDOT

• Work-Life Balance - We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals' lifestyle. As such, there are a number of flexible schedule options available, including telework options for eligible positions.
• Paid Leave - In addition to 12 paid holidays, full-time employees may earn up to 25 paid vacation days per year!
• Tuition Assistance - Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
• Plan For Your Future - WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

Check out this video to learn more: Why WSDOT?

How to Apply

Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the "Work Experience" portion of the application be completed in as much detail as possible.

In order to be considered for this opportunity, please include the following with your online application:

• An attached Resume outlining (in reverse chronological order) your experience to date.
• An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
• Contact details for a minimum three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the "References" section of the online application; does not require an additional attachment.

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.

Contact Us

For inquiries about this posting, you may contact the assigned Recruiter at Rachel.Giese@wsdot.wa.gov. Please be sure to reference 26DOT-HQ-00934 in the subject line.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

Adaptability: Which statement best describes your experience adapting to changing priorities while supporting administrative or office operations?

• I consistently adjust priorities, manage multiple competing tasks, and independently adapt to changing business needs.
• I regularly adjust priorities and manage changing workloads with minimal guidance.
• I have experience adapting to changing priorities with guidance from others.
• I have limited or no experience adapting to changing priorities.

02

Which statement best describes your experience providing customer service?

• I regularly resolve complex customer inquiries while providing professional, solution-focused service.
• I routinely respond to customer questions and resolve common issues.
• I have provided basic customer service in a professional setting.
• I have limited or no customer service experience.

03

Please describe your customer service experience. If you do not have this experience, please enter N/A.

04

Problem Solving: Which statement best describes your experience exercising independent judgment to solve problems?

• I regularly analyze issues, prioritize competing demands, and independently implement effective solutions.
• I independently resolve routine issues and escalate more complex situations as needed.
• I have assisted with resolving problems under guidance
• I have limited or no experience resolving workplace problems.

05

Teamwork & Collaboration: Select the response that best describes your experience working collaboratively with others to achieve shared goals.

• I regularly help with collaborative efforts, coordinate work among multiple stakeholders, and help resolve team challenges.
• I regularly work with others to accomplish shared goals and contribute positively to team outcomes.
• I occasionally work as part of a team to complete assignments.
• I have little or no experience working collaboratively in a team environment.

06

Independent Work: Which statement best describes your ability to manage your own workload?

• I independently prioritize work, meet deadlines, and require minimal supervision.
• I independently complete assigned work while receiving occasional guidance.
• I complete assigned work with regular directions from a supervisor.
• I have limited experience working independently.

07

Attention to Detail: Which option best describes your experience performing work that requires a high degree of accuracy and attention to detail?

• I regularly review information, identify discrepancies, and ensure accuracy of work products.
• I routinely perform detailed work and verify information for accuracy.
• I occasionally perform detailed work requiring accuracy checks.
• I have little or no experience in this area.

08

Meeting and Event Coordination: Which statement best describes your experience coordinating meetings, conferences, training sessions, or special events?

• I have independently coordinated large or complex meetings, conferences, or training events, including scheduling, logistics, communications, and administrative support.
• I have coordinated routine meetings or training events and managed logistics.
• I have assisted with meeting or event coordination.
• I have limited or no experience coordinating meetings or events.

09

Processing Financial Transactions: Select the response that best describes your experience processing invoices, payment vouchers, purchase requests, or other financial transactions.

• I independently process and reconcile financial transactions and resolve discrepancies.
• I regularly process financial transactions as part of my job duties.
• I occasionally assist with financial transactions.
• I have little or no experience processing financial transactions.

10

How did you learn of this employment opportunity?

• Indeed
• LinkedIn
• Direct Email Notification
• WSDOT social media (Twitter, Facebook, YouTube, etc)
• Career Fair
• Monster
• WorkSource
• Handshake
• AASHTO
• NACTO
• COMTO
• APWA
• "NOW HIRING" banner/sign
• Radio advertisement
• WSDOT Employment Site
• Careers.wa.gov
• governmentjobs.com
• Other (specify below)

11

If you selected Other on the previous question, please specify how you learned of this employment opportunity in the space provided:

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov