MULTI-UNIT GENERAL MANAGER
Location: Brooklyn, NYC
Reports To: Operations Manager
Compensation: $100,000-$120,000
Status: Full-Time, Salaried, Exempt
Position Summary
Seeking a Multi-Unit General Manager to lead the daily operation of two coffee-focused locations. This role oversees all front and back of house functions across both cafés, drives quality and consistency of the coffee program from unit to unit, develops and retains strong hourly and supervisory teams, and owns the combined financial performance of the portfolio. The ideal candidate brings genuine passion for specialty coffee alongside the operational discipline to run high-volume, service-driven businesses and the leadership presence to build capable managers who can run a shift without them in the building.
Key Responsibilities
Multi-Unit Operations
- Oversee daily operations at both locations including opening and closing procedures, staffing, inventory, and facility upkeep
- Establish and maintain consistent standards, systems, and procedures across both units
- Build a regular presence at each location through a structured visit and floor coverage cadence
- Maintain equipment standards including espresso machines, grinders, brewers, and water filtration, coordinating preventative maintenance and repairs across both sites
- Ensure full compliance with health department, food safety, and local regulatory requirements at each unit
- Manage vendor relationships including green and roasted coffee, dairy and alternative milks, bakery, and paper goods, consolidating purchasing where possible
Coffee Program and Quality
- Uphold beverage quality standards across espresso, batch brew, and manual brew methods at both locations
- Lead daily dial-in, calibration, and quality control routines, ensuring the same cup quality unit to unit
- Partner with [roasting team / roasting partner] on offerings, seasonal menu changes, and single origin rotations
- Develop and deliver a unified barista training and certification program across the portfolio
Team Leadership
- Recruit, hire, onboard, and oversee scheduling for all hourly and supervisory staff across both locations
- Directly manage and develop the on-site leadership team, including [Café Managers / Assistant Managers / Shift Leads]
- Build bench strength and a promotion pipeline that supports future growth
- Conduct performance reviews, manage progressive discipline, and maintain accurate documentation
- Foster a positive, accountable culture with low turnover and high internal mobility
Financial Performance
- Own the P&L for both locations, including revenue, COGS, labor, and controllable expenses
- Manage labor to budgeted targets at each unit while protecting service standards
- Oversee inventory counts, waste tracking, and ordering accuracy across both sites
- Analyze sales trends and daypart performance by location to identify growth opportunities
- Report on unit-level and combined performance to ownership on a [weekly / monthly] basis
Guest Experience
- Maintain hospitality standards across every touchpoint from order to handoff at both cafés
- Respond to guest feedback and resolve issues in real time
- Support local marketing, community events, and wholesale or catering relationships as applicable
Qualifications
- 5+ years of management experience in specialty coffee, café, or fast-casual hospitality, with multi-unit or area management experience strongly preferred
- Demonstrated P&L ownership with proven results in labor and cost control
- Track record of building and developing on-site managers who operate independently
- Strong working knowledge of espresso extraction, brewing ratios, and quality standards
- Experience hiring, training, and developing hourly teams at scale
- Proficiency with POS and scheduling systems [e.g., Square, Toast, 7shifts]
- Excellent written and verbal communication skills
- Reliable transportation and ability to travel between locations daily
- SCA certification a plus
Physical Requirements
Ability to stand for extended periods, lift up to 50 pounds, travel between locations, and work a flexible schedule including early mornings, weekends, and holidays.
Benefits
- Full coverage for medical benefits
- Commuter Benefits
- Parental Leave
- 15 days paid annual leave
- & more