Member Services Associate

Piper Companies is seeking a Member Services Associate to support a growing organization within the financial services and insurance sector for a permanent onsite role based in Durham, NC. The Member Services Associate will assist with day‑to‑day client interactions, administrative support, and process coordination to ensure a smooth operational workflow for a rapidly expanding team.

Responsibilities of the Member Services Associate include:

• Handle incoming client calls and deliver high‑quality customer support across various operational needs.
• Maintain accurate records and perform detailed data entry to ensure internal systems remain up to date.
• Collaborate with team members to resolve customer inquiries and escalate more complex issues as needed.
• Participate in internal process updates and contribute to improving service efficiency.
• Support cross‑functional administrative duties to keep daily operations running smoothly.

Qualifications for the Member Services Associate include:

• Bachelor's degree and at least 1 year of professional experience (customer-facing experience acceptable).
• Strong verbal and written communication skills with a customer‑service mindset.
• High attention to detail and ability to follow structured processes accurately.
• Comfortable completing a customer service simulation as part of the initial interview stage.
• Ability to work a 9AM-6PM schedule and handle frequent phone‑based interaction.

Compensation for the Member Services Associate:

• Salary Range: $20-$23/hr
• Comprehensive Benefits: Medical, Dental, Vision, sick leave if required by law, and 401K

This job opens for applications on 5/1/26. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: operations, customer service, call support, administrative support, data entry, communication skills, financial services, insurance operations, client service, problem‑solving, service excellence, detail‑oriented, workflow management, professional support, customer interaction, process improvement, phone support, organizational skills.

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