Make a Lasting Impact on People, Culture, and Leadership
TriHealth is looking for an experienced Employee Relations Manager to lead a team focused on creating a positive, compliant, and engaging workplace experience for our team members and providers. In this role, you''ll serve as a trusted advisor to leaders, guide complex employee relations matters, oversee workplace investigations, and help develop leaders'' capabilities in performance management, conflict resolution, and workplace conduct.
This is an opportunity for a strategic and people-focused HR leader to influence culture, strengthen leader effectiveness, mitigate organizational risk, and elevate the employee experience across TriHealth. If you''re energized by leading teams, navigating complex challenges, and helping leaders and team members thrive, we invite you to join us in shaping the future of our workforce.
Location:
- TriHealth Corporate Offices Baldwin
Schedule:
- Full-time position: 80-hours bi-weekly
- Day shift
Incentives & Benefits:
We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.
https://careers.trihealth.com/what-we-offer/benefits
Job Requirements:
- Bachelor''s Degree in Human Resources, business, or related fields; Equivalent experience accepted in lieu of degree
- HR generalist
- Facilitation
- Presentation
- Consulting skills
- Powerpoint
- Excel
- Access
- HRIS Data Analysis
- 10+ years Professional experience
Job Overview:
The Manager, Employee Relations reports to the Vice President, Human Resources Business Partner and Team Member Relations is a resource to team members and leaders identifying needs and solutions to resolve day-to-day employee relation issues. A Center of Expertise role will partner closely with legal, and risk management in fulfilling unemployment, subpoena, and/or mitigation needs
Job Responsibilities:
- Lead and manage the Team Member and Provider Relations function, including daily operations, work prioritization, case assignment, escalation support, and team member development.
- Coach and develop direct reports by providing clear expectations, timely feedback, performance support, professional development, and ongoing capability building in team member and provider relations practices.
- Maintain a strong service orientation and partnership approach while ensuring accountability, confidentiality, consistency, and alignment with TriHealth's mission, values, leadership competencies, and ALWAYS Behaviors.
- Provide expert consultation to leaders, Human Resources partners, and other stakeholders on team member and provider relations matters, policy interpretation, corrective action, performance concerns, workplace investigations, and conflict resolution.
- Support leader education and capability building by developing or facilitating training, tools, talking points, and resources related to employee relations, corrective action, documentation, policy application, and workplace conduct expectations.
- Ensure team member and provider relations cases are addressed in a timely, consistent, objective, and legally compliant manner, with appropriate documentation and alignment to organizational policy and practice.
- Provide guidance on complex workplace investigations, ensuring thorough fact-finding, appropriate confidentiality, sound recommendations, and clear communication of outcomes.
- Partner closely with Legal, Compliance, Risk Management, Security, Leave of Absence, HR Business Partners, and operational leaders to mitigate employment risk and support effective resolution of sensitive issues.
- Provide oversight and support for unemployment claims, subpoenas, employment-related documentation requests, and other risk-related processes requiring accurate and timely response.
- Identify trends, recurring concerns, policy gaps, documentation issues, and leader capability needs through case data, themes, and stakeholder feedback; recommend proactive solutions to improve workplace culture and reduce risk.
Other job-related information:
- Direct Report FTEs = 3-9 team members
- Other position-related requirements: Frequent communication and support to Regional SVP''s and BU Presidents, ensuring system alignment when necessary and collaboration across the regions by the HRBP''s to leverage success across regions
Working Conditions:
Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Interpersonal Communication - Consistently
Kneeling - Rarely
Lifting <10 Lbs - Frequently
Lifting 50+ Lbs - Rarely
Lifting 11-50 Lbs - Rarely
Pulling - Rarely
Pushing - Rarely
Reaching - Occasionally
Reading - Consistently
Sitting - Frequently
Standing - Frequently
Stooping - Rarely
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Walking - Consistently
Leadership Performance Standards
TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:
Achievement of Annual Pillar Goals:
1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance
Leadership Competencies:
- TriHealth Way of Leading
- TriHealth Way of Serving
- Transformation Change
- Drive for Results
- Build Organizational Talent
Leadership Tactics:
- Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.
- Regularly Round on Team Members, using questions from the rounding log.
- 25 or fewer team members = monthly
- 26-50 team members = every other month
- 51+ (and optional team members) = quarterly
- Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.
- Model, coach and validate team members' use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).
- Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.
Employee Relations Manager, HR Admin Director (Human Resources Administration Director), HR Director (Human Resources Director), HR Manager (Human Resources Manager), HR Ops Manager (Human Resources Operations Manager), HR VP (Human Resources Vice President), Employment Law, Workplace investigations, Employee Engagement, Risk Mitigation, Leadership