Talis Group’s client is an established and reputable, large law firm located in the East End of Louisville with a primary practice around litigation. They are hiring a Support Specialist to manage the intake process of new and prospective clients either on the phone, in person or by email. Salary for this position is $45,000/year and includes a generous benefits package. Hours are Monday – Friday 8:30-5:00pm
Highlighted Duties:
- Answer, screen, and field phone calls from potential and current clients
- Interview prospective clients by phone, email, or in-person to become familiar with their cases
- Evaluating prospective clients’ claims to determine whether they are in line with the areas of practice and experience of the firm
- Request needed documentation and records, including medical records and more.
- Manage analyzing data from marketing sources & provide intel on where the leads originated from
- Follow up on reviews from social media applications such as Google, Facebook, etc.
Highlighted Requirements:
- 1-2 years of progressive Customer Service experience
- Previous legal support experience not required but a plus!
- Knowledge of medical terminology and health insurance preferred
- Experience with medical records preferred
- Ability to type 50 wpm
- Strong customer service skills
- Strong interpersonal skills with highly effective oral and written communication skills
- Exceptional accuracy and attention to detail
- Ability to prioritize and manage time effectively
- Proficiency in Microsoft Office Suite (Word and Outlook)
- Bilingual (Spanish) preferred but not required