Legal Administrative Assistant

The Legal Administrative Assistant supports the Franchise Systems Team to help ensure that all Keller Williams franchises operate at the highest level - ensuring profitability and success and monitoring compliance issues.

Austin Texas Corporate Office-TX-CO

Austin, Texas-based Keller Williams Realty, LLC is the world's largest real estate franchise by agent count with a global network of offices and affiliated agents. The franchise is No. 1 in units and sales volume in the U.S. Since 1983, the company has cultivated an agent-centric, technology-driven, and education-based culture that rewards affiliated agents. If you're ready to join an award-winning team that champions bold innovation, puts people and service at the heart of business, and empowers you to make a real impact, then Keller Williams is where you belong.

Our latest recognition:

• 2026 & 2025 Best Places to Work (Glassdoor)
• 2026 & 2025 Best Place for Working Parents (Best Place for Working Parents)
• 2025 America's Most Admired Workplaces (Newsweek)
• 2025 Top Franchises for Women (Franchise Business Review)
• 2025 Best-Led Companies (Glassdoor)

Compliance Support

• Assist in ensuring compliance processes and procedures are executed for maximum efficiency and effectiveness
• Assist with compliance to FTC regulations related to the Franchise Disclosure Document and franchise agreements
• Support the Legal team and Franchise Managers on escalated issues by researching historical records, documenting and distributing findings, and mailing default letters when necessary

Contract & Franchise Administration

• Support the Franchise Managers in drafting, editing and transmitting franchise agreements, daily/monthly reports and legal documents
• Maintain and audit franchisee information in CRM and other company databases and electronic files to ensure accurate and complete records
• Create and maintain electronic signature templates and workflows in company e-Sign system

Data Management & Reporting

• Maintain tracking reports and databases for all documents and projects
• Regularly monitor the internal ticketing system to ensure timely processing of requests and record updates

Document & Records Management

• File and scan legal documents

Operational & Administrative Support

• Answer department correspondence and respond to general requests for information
• Prepare materials for presentations and meetings
• Handle special projects and tasks as assigned

Process Improvement & SOP Management

• Develop, maintain, and update SOPs to ensure documentation remains accurate and aligned with evolving processes and business needs

Minimum Requirements

• Bachelor's degree. Four (4) years of relevant education and work experience may be substituted for degree
• Minimum of two (2) years of legal or administrative experience
• Strong attention to detail, including proofreading and editing
• Ability to follow multi-step processes, checklists, and work within a defined system with a high degree of accuracy and speed
• Ability to multi-task, independently prioritize, and organize tasks and projects
• Excellent interpersonal, written (grammar, spelling, format) and verbal communication skills
• A high degree of confidentiality in all situations
• Exceptional customer service skills
• Proficient in Microsoft Office, including Excel and Outlook. Willingness to learn new software
• Ability to work cross-functionally and build working relationships through collaboration
• Polished and professional demeanor

Preferred Requirements

• Previous franchise or legal administrative experience
• Paralegal certificate or experience
• Experience with CRM and electronic signing systems

Knowledge

• Proficiency in Microsoft Office, including Excel, Word, and Outlook

Skills

• Strong verbal, written, interpersonal, and listening communication skills
• Strong solution and service-oriented skills, with an emphasis on collaboration, problem solving, follow-through, and responsiveness
• Strong relationship building skills, with a proactive and service-oriented approach to working with team members
• Strong project management, time management, and organizational skills, with the ability to handle multiple priorities
• Strong analytical skills, with strong attention to detail and accuracy

Abilities

• Ability to provide strong customer service through all communication mediums
• Ability to demonstrate a high degree of flexibility and adaptability
• Ability to demonstrate good judgement and effective problem-solving and critical thinking skills, with the ability to diplomatically communicate information
• Ability to work independently as well as in a team-oriented, collaborative environment
• Ability to demonstrate the highest level of integrity and ethics
• Ability to demonstrate a high degree of self-motivation, accountability, and work ethic

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities as defined by the Americans with Disabilities Act As Amended to perform the essential functions.

• Sitting
• Keyboarding
• Viewing computer monitor

Work is performed in a business office environment. Ability to work extended hours, as required, in support of the company's business needs.

• Medical (including FSA and HSA options)
• Dental
• Vision
• 401k with Company Match
• Keller Williams Incentive Plan (KWIP)
• Basic Life Insurance
• Voluntary Life Insurance
• On-Demand Mental Healthcare
• Employee Assistance Program (EAP)
• Legal Services
• Pet Insurance
• Identity Theft Protection
• Paid Time Off
• Paid Holidays
• Floating Holidays